We purchased our Coachman Laser 875 Xtra through a trade-in at the February Caravan and Motor Home Show at the NEC with a planned delivery date towards the end of May. Unfortunately due to our daughte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our experiance with Kimberly caravans was excellent, the team was super welcoming and helpful. Matt in particular served us and he took his time showing and explaining everything to me and my family.... See more
Excellent team at Kimberley Richard Jason & new guy T had two brand new lusso 2 caravans off them since sept 2025 and been great team both purchases 👍
Company replied
Cannot thank Kimberley caravans enough and especially Matt Wilkinson. We bought our motorhome without viewing and have to say the description and videos we were sent were all spot on.
Company replied
Company details
Written by the company
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
Eastwood Road, NG16 2HX, Kimberley, England, United Kingdom
- 0115 9382401
4.7
Excellent
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The helpful salesperson
The helpful salesperson, Richard, his honesty, manner and his approachability.
August 8, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Peter, we’re really pleased to hear Richard made such a positive impression with his honest and approachable service. Thanks for sharing your experience and we look forward to welcoming you back whenever you need us.
Many Thanks,
The Kimberley Team
We knew what we were looking for and…
We knew what we were looking for and after speaking to Matt, we clicked immediately and our experience was made more pleasurable because of this. He was very knowledgeable, friendly and courteous at all times. An absolute pleasure to deal with. Very happy with the price of our new caravan that we collected on Friday 12th September and we would be very happy to deal with Matt again. Great experience. We highly recommend Kimberley at Nottingham 😊
September 12, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Karen, we’re so pleased to hear Matt made the whole experience such a pleasure for you. It’s great that you found the right caravan at the right price and felt so well looked after throughout. We really appreciate the recommendation and hope you enjoy every trip in your new caravan.
Many Thanks,
The Kimberley Team
Our first caravan
From our initial visit,just to look we fell in love with our perfect caravan. Darrell who looked after us was so knowledgeable advising is on everything. At the handover a couple of weeks later we met by Darrell who gave us a very in-depth handover,hooking us up and even putting number plate on the van.
In our honest opinion we could not have been treated any better, nothing was rushed at all. Darrell is a credit to Kimberly caravans in Nottingham,a true professional, friendly and knowledgeable man THANK YOU from us both
.
September 13, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Jonathon, what a fantastic review. We're so pleased Darrell looked after you so well from start to finish and made the whole process easy and enjoyable. It’s great to hear the handover was thorough and unhurried, leaving you confident with your new caravan. We’ll be sure to pass on your kind words to him.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Dawn and Shane, we're so glad to hear you had great service all the way through. We really appreciate your feedback and hope to see you again.
Many Thanks,
The Kimberley Team
Not impressed
Didn't check everything before the collection of the motorhome. Sent motorhome in a few times for specific repairs while under warranty. Free 1 year warranty expired, and the specific repair requests are still not fixed
August 27, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for your feedback Christine. We’re sorry to hear you feel this way. Your comments have been noted and we’ll be in touch to follow up with you directly.
Many Thanks,
The Kimberley Team
Great service all round
Great service all round. Very efficient team. Quickly sorted a couple of minor issues with our new (to us) ‘van, while we waited. Really enjoying our new caravan and quite proud that you sold our part exchange within 24 hours (or there abouts!)
August 26, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Richard, great to hear you’re enjoying your new caravan and that the team got everything sorted quickly for you on the day. We’re glad your part exchange found a new home so quickly too. Appreciate the kind words.
Many Thanks,
The Kimberley Team
The helpful honest and Caring attention…
The helpful honest and Caring attention we were given by your salesman Matt.
Your business felt very much like a family run business as we were told it was.
Also you were very competitive with your pricing structure.
September 1, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for the lovely feedback. We're so pleased Matt made you feel well looked after and that the whole experience felt personal and genuine. It’s great to hear our pricing stood out too. We really appreciate you choosing us.
Many Thanks,
The Kimberley Team
Swift Basrcamp BC2…
The purchase of my Swift Basrcamp BC2 was a super experience, the best I have ever received at a caravan dealers over 35 years of caravanning.
Richard is very knowledgable being an experienced caravanner himself. The sale and handover process was excellent and was even better as Richard sold and did the handover himself. I would certainly recommend Kimberley Caravans.
August 19, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Ian, we're so pleased to hear your purchase of the Swift Basecamp was such a standout experience, especially after 35 years of caravanning. Richard will be delighted with your kind words. It's great to know his knowledge and personal touch made the sale and handover so smooth. We really appreciate the recommendation and hope you enjoy every moment in your new Basecamp.
Many Thanks,
The Kimberley Team
Great to deal with
Daz in sales looked after us superb great experience
September 6, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Neville, great to hear Daz looked after you so well. We're glad you had a great experience and hope to welcome you back again.
Many Thanks,
The Kimberley Team
Kimberley caravans is simply the best
Well what can I say but wow great staff at Kimberley we upgraded our caravan for a newer one Matt in the sales office was great helped us all the way through to our collection day Matt showed us how everything worked in the caravan he was plesent and answered all the questions we had nothing was to much trouble thanks again from Jackie n Steve ward...
September 5, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Jackie and Steve, what a lovely review. We're so pleased Matt looked after you throughout the whole process and made your upgrade experience such a smooth one. Great to hear everything was explained clearly and you felt fully supported. Enjoy your new caravan and we hope to see you again.
Many Thanks,
The Kimberley Team
Found the motorhome we wanted
Found the motorhome we wanted, was offered a fair amount for caravan in part exchange. Sales man very friendly.
August 20, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Sue, great to hear you found the motorhome you were after and that the part exchange process was fair. We're glad the team looked after you and hope you enjoy many adventures ahead.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for the great feedback. We're really pleased Richard made the sales experience easy and straightforward for you. Hope you're enjoying your new van.
Many Thanks,
The Kimberley Team
We bought our first caravan from…
We bought our first caravan from Kimberly Caravans, the whole experience was positive and easy. Everything was delt with professionaly. Thanks to Darrell who we delt with made evrything enjoyable.
August 20, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Matt, and congratulations on your first caravan. We’re so pleased the whole experience was positive and straightforward. Darrell will be chuffed to hear he helped make it all enjoyable for you.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Richard, we’re really glad to hear you were well looked after. Appreciate you taking the time to leave a review and we hope to see you again soon.
Many Thanks,
The Kimberley Team
Good service Kept me updated on a part I had been…
Kept me updated on a part I had been waiting for. When it came in they sent it down by post.
July 31, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Pete, glad to hear you were kept in the loop and the part was sent out promptly once it arrived. We appreciate the feedback and hope everything’s working well now.
Many Thanks,
The Kimberley Team
Sales man came around to value my…
Sales man came around to value my caravan , said only market was a customer he had abroad and caravan was going to be shipped abroad in a container to Dubai and that the max he would pay is 3.5k after wanting 4.2k , then all of a sudden they have it for sale on their web site for 8k , I know they have to make a profit but to blatantly lie though your teeth is not a good sales technique , van “Buccaneer Schooner 2007” would not deal with these people ever again .
August 17, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Hi David, I’m sorry to read your comments, but I want to be clear that there was no dishonesty involved. The offer we made was based on market conditions and what we believed was achievable at the time. You were under no pressure or obligation to accept it.
We later chose to retail the caravan instead of trading it on, which means we take on full liability, include a warranty, complete servicing and valeting, and pay VAT, all of which reduce the margin significantly. The retail price reflects those additional costs and responsibilities as we are a business at the end of the day.
We always aim to be fair and transparent in how we operate, and I'm sorry you feel let down. That said, if you'd like to revisit the sale and have the caravan back, you're more than welcome to discuss that with us.
All the best,
Jason
Very responsive after sales service
We have had some items that need attention on our new Coachman. This would normally be a worry bead for us, but the after sales customer care that we are receiving from Kimberley is excellent. The sales process was very good, but the pickup from that point has been first rate, by both William and Lindsey. This review relates specifically to our visit in July, anything that could be done on the day was done and the outstanding ones are awaiting input, or components, from Coachman. We have no doubt in my mind that the Customer Service Team , at Kimberley , will resolve those that have been carried forward. We can highly recommend this dealer, on our experience to date… having a dedicated Customer Service / Support team is a real plus.
August 24, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks so much for your thoughtful review. We're really pleased to hear that both William and Lindsey have looked after you so well and that your aftersales experience has been such a positive one. It's great to know the work completed during your July visit met expectations and that you're feeling confident about the remaining items being resolved. Having a dedicated support team in place is something we value highly, so it's lovely to see that recognised.
Many Thanks,
The Kimberley Team
I’ve used them for two transactions one…
I’ve used them for two transactions one for a caravan the other a motorhome
The first went well with good service the second was poor still have unanswered question 8 months on.
December 13, 2024
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for your feedback Collin. We're glad to hear your first experience went well but sorry to learn the second didn’t meet expectations. We’ve noted your comments and will be in touch to help get things resolved.
Many Thanks,
The Kimberley Team
Outstanding customer service
Richard was very professional and knowledgeable and everything went very smoothly. Were were made to feel very welcome and nothing was too much trouble. I would thoroughly recommend Kimberly Caravans
August 21, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Jeff, we’re so pleased to hear Richard made the whole experience smooth and welcoming for you. It’s great that you felt well looked after and we really appreciate the recommendation.
Many Thanks,
The Kimberley Team
What can I say Richard has been an…
What can I say Richard has been an absolute star, supporting my daughter and husband buying their first caravan and I cannot thank him enough. Highly recommend.
August 16, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Wendy, it’s lovely to hear how well Richard supported your daughter and her husband through their first caravan purchase. We really appreciate the kind words and the recommendation.
Many Thanks,
The Kimberley Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.