We purchased our Coachman Laser 875 Xtra through a trade-in at the February Caravan and Motor Home Show at the NEC with a planned delivery date towards the end of May. Unfortunately due to our daughte... See more
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Our experiance with Kimberly caravans was excellent, the team was super welcoming and helpful. Matt in particular served us and he took his time showing and explaining everything to me and my family.... See more
Excellent team at Kimberley Richard Jason & new guy T had two brand new lusso 2 caravans off them since sept 2025 and been great team both purchases 👍
Company replied
Cannot thank Kimberley caravans enough and especially Matt Wilkinson. We bought our motorhome without viewing and have to say the description and videos we were sent were all spot on.
Company replied
Company details
Written by the company
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
Eastwood Road, NG16 2HX, Kimberley, England, United Kingdom
- 0115 9382401
4.7
Excellent
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Went to Kimberley branch for a browse…
Went to Kimberley branch for a browse at different ranges and options being 1st time caravan owners. We fell in love with an option, and Richard was fantastic throughout the whole process, talked us through everything, showed us how everything worked, and went above and beyond to look after us. Couldn't have asked for a better experience from Richard
August 16, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Rebecca, we’re so pleased your first experience as caravan owners was such a great one. It’s lovely to hear how well Richard looked after you and helped make the whole process easy and enjoyable. Wishing you all the best with your new caravan adventures.
Many Thanks,
The Kimberley Team
Very easy transaction
Very easy transaction, Darrell provided some additional extras FOC and was very knowledgable and clear during the caravan handover.
August 14, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Richard, great to hear the transaction was nice and straightforward. We're glad Darrell looked after you so well and that the handover was clear and informative. Hope you're enjoying the new caravan.
Many Thanks,
The Kimberley Team
Very impressed by the staff I have met
Very impressed by the staff I have met. Pleased with their knowledge about the products they sell be it the new caravans,spares or awnings.
August 8, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Andrew, we’re really pleased to hear you were impressed by the team and their knowledge across everything from new caravans to spares and awnings. It’s great to know you felt well looked after and we hope to welcome you back again soon.
Many Thanks,
The Kimberley Team
Super service in all regards
Excellent service again from Kimberley Caravans. This is our third caravan bought from this company over the years. On every occasion all the staff involved have been helpful, friendly and knowledgeable in listening to our requirements and providing us with the product we require which suits our budget.
My wife and I have no hesitation in recommending this company to any potential customer. We promise you won’t regret it.
August 14, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Peter, it means a lot to have your continued trust and support over the years. We’re so pleased the team have been helpful and attentive every time, and that you’ve found the right caravan to suit your needs and budget. Your recommendation is truly appreciated.
Many Thanks,
The Kimberley Team
The office for repairs getting it wrong
The office for repairs keep getting completely wrong I reported a problem that was a warranty issue when returning to the office 2 weeks later to find it had been forgotten and needed to be reordered not I’m not happy about this
July 30, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for your feedback Dennis. We're sorry to hear about the delay and that your issue wasn’t followed up as expected. We understand how frustrating that must be and will look into what’s happened here. Your comments have been noted.
Many Thanks,
The Kimberley Team
Very good at dropping off caravan and…
Very good at dropping off caravan and collecting,but not very good at communications
July 29, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for the feedback David. We're glad the drop-off and collection went smoothly but sorry to hear communication fell short. We appreciate you highlighting this and will take it on board moving forward.
Many Thanks,
The Kimberley Team
We realised we had pick the wrong…
We realised we had pick the wrong caravan told Richard and discussed what we needed and sort various caravan which suited us so we came he sorted a good selection from these we pickles the ideal caravan thanks
August 5, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Kevin, we're really glad Richard was able to help you find the right caravan after your initial choice. It’s great to hear he listened to what you needed and guided you to the perfect match. Enjoy your new caravan and we hope to see you again.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Chris, really glad to hear you found the service helpful and the team looked after you well. We appreciate the feedback and hope to see you again.
Many Thanks,
The Kimberley Team
Not pushy
Not pushy, allowed s to browse then answered all questions. Felt valued
August 7, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Christopher, really glad to hear you felt valued and were given the space to browse at your own pace. We’re always here to help whenever you're ready. Hope to see you again soon.
Many Thanks,
The Kimberley Team
Habitation inspection.
Went to KCC this week for my habitation inspection on my camper van ..as an ex employee I would not go anywhere else...Great service and such a helpful friendly team ... as I was there a customer came in with a crate of beer to say thank you for the help last week ..he had pulled in on his travels with a problem...typical Kimberley fashion they tried there best to help.
August 5, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Jeff, it really means a lot coming from you. It's always great to see you and you're definitely missed by everyone here. We're so pleased you still choose us for your camper and that the team delivered the friendly, helpful service we're proud of. The crate of beer moment really summed it up perfectly.
Many Thanks,
The Kimberley Team
Richard who sold us caravan was amazing…
Richard who sold us caravan was amazing 5 stars, after living in caravan for few days we couldn’t turn on control panel to turn hot water on, I called up company Friday last week I spoke to engineer on phone they couldn’t solve issue, they put me back to person I spoke to before, they said would get engineer out , said I would have to pay call out fee even though still under warranty, they told me on the Friday that they would call me on the Monday it’s Wednesday now still heard nothing, I guess they not interested that we just spent money on a caravan
July 29, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thank you for your feedback. We're really sorry to hear about the delay and the frustration this has caused, especially after such a positive experience with Richard. That’s certainly not the level of aftercare we aim to provide and we understand how important it is to get these things resolved quickly, especially when you're already using the caravan.
We’ll look into what’s happened and make sure someone gets back to you as soon as possible to sort this.
Many Thanks,
The Kimberley Team
Outstanding service
Where do I start?? The service, support and communication has been outstanding throughout our journey of choosing a dream caravan, fit for our needs…. from understanding the correct tow rate ratio, understanding how the caravan functions, excellent handover and all with a smile. Would definitely recommend Kimberley - The Caravans & Motorhome to anyone! Thank you x
August 3, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Sarah, what a lovely review. We're so pleased the team were able to support you every step of the way in finding your perfect caravan. From tow match advice to handover, it's great to know you felt well looked after. Thanks so much for the recommendation, it means a lot.
Hope you enjoy every minute of your adventures.
Many Thanks,
The Kimberley Team
Excellent customer service
Excellent customer service. Darrell was great, and everyone was so very helpful.
July 30, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Joanne, we’re so glad you had a great experience. Darrell will be chuffed to get a mention, and it’s lovely to hear the whole team made you feel well looked after. Hope to see you again soon.
Many Thanks,
The Kimberley Team
Knight in Shining Armour. We had a very very bad experiencece at…
We had a very very bad experience at your Darlington branch. Was prepared never to use Kimberley caravans ever again although we had always used the Nottingham branch in the past.
We decided to just look and then go some where else to buy
Met my knight in shining armour Richard. He was a true gentleman we were very honest with him about our experience and Richard simply said let me try and turn your bad experience into a good one. True to his word he did exactly that. Not pushy at all but had so much empathy with us. Richard in my opinion if, I was an under cover boss would be a training guru on how to treat people. If he made a sale he did and if not was not a big deal a very simple attitude in dealing with people. Unsure if Kimberley realise what a great asset he is to the team because he is so modest. Other people could vastly learn from him Many thanks to Richard for simply caring about people and trying to always help but more importantly care.
July 13, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thank you Anne for sharing your honest experience. We're genuinely sorry your visit to Darlington started on the wrong foot, but so glad Richard was able to turn things around for you. He really does care about every customer he meets, and your kind words about him mean a lot. We'll make sure this is shared with him and the wider team.
We’re so pleased you gave us another chance and hope we can continue to support you.
Many Thanks,
The Kimberley Team
Lack of communication from service
Service department never put my warranty claim through. Never returned my phone calls. Still waiting to hear about my claim
July 17, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Yvonne for your review. We're sorry to hear you've had a frustrating experience. We'll look into why the warranty claim hasn’t progressed and check what’s caused the delay. We do appreciate your patience and hope to get things moving for you soon.
Many Thanks,
The Kimberley Team
Great experience
Darrell was very helpful, nothing was too much trouble. Great experience from start to finish.
July 24, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks so much for the lovely feedback Louise. We're delighted to hear Darrell made such a positive impression and that everything went smoothly from start to finish. Hope we get to welcome you back soon.
Many Thanks,
The Kimberley Team
Brilliant service will definitely…
Brilliant service will definitely recommend
July 25, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thank you for the brilliant review. We’re so pleased to hear you had a great experience and really appreciate the recommendation. Hope to see you again in the future.
Many Thanks,
The Kimberley Team
Always very helpful and understanding…
Always very helpful and understanding from sales to service
July 11, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Dean and Julie, we really appreciate your kind words. It’s great to know you felt supported right the way through from sales to service. Looking forward to seeing you both again soon.
Many Thanks,
The Kimberley Team
Good experience
It was a fairly good experience dealing with Kimberley caravans
July 23, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Roger, glad to hear it was a fairly good experience dealing with us. If there's ever anything we can do to make it even better next time, just let us know. Hope to see you again soon.
Many Thanks,
The Kimberley Team
Great service and experience
Great service and experience
Slight lack of knowledge on our second hand motor and we had to sort out a faulty radio as they had no knowledge on the unit
July 15, 2025
Reply from Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Andy for the lovely feedback about the service and experience. We're sorry we couldn't help more with the radio and really appreciate you sorting that. Hope you're enjoying the motorhome and we look forward to welcoming you back soon.
Many Thanks,
The Kimberley Team
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