Kimberley - The Caravan & Motorhome People Reviews 

A hard save over many years turned out to be a costly experience full of dread. Customer relations especially support needed or obvious was poor and tech relationships non responsive after several calls for update even with numerous reminders of warranty issues. Handover was a failure the normal person on leave & the substitute worked at a different area, he used guess work,ĥbasic knowledge of A 2hr promised handover took 40mins, the Manager called him away to attend to other customers. After an horrendous experience with the first vehicle this a second, a replacement was just as beautiful a model but fear of a repeat situation killed the dream.

Caravan purchase assisted by salesman Nik. Helpful, informative and not pushy. Handover for collection of caravan completed two weeks later by Paul. On arrival for handover, we discovered that a mistake had been made somewhere in the order process, which could easily have put the handover back by another week, but Paul and his colleagues went “above and beyond” to sort out the problem. The caravan was fully ready later on the same afternoon. As they say, mistakes happen, but it’s how the problem is dealt with that matters. Fantastic service from Kimberley Darlington. Would thoroughly recommend.

Edit - Just one addition - another big thank you to Laura, who rearranged her workshop schedule for us at very short notice. Brilliant job.

Had emergency the water pump had failed on my caravan and they were the nearest dealer who had a replacement in stock we were an hour away and they were shutting in an hour and 15 minutes. Having got stuck in traffic in Nottingham we phone them an asked for them to wait as we would be last minute. The staff waited and can’t thank them enough. The service was excellent . I would recommend Kimberly and will use them again. Thank you Kimberly caravans once again

We bought our Bailey Alora from Kimberley’s in September 2024 and have used it extensively since then. A number of faults have presented themselves during our travels all covered by Baileys warranty. We live 100 miles from Kimberley’s in Darlington and they have been terrific in arranging the repairs and carrying out the work. The service team are excellent and have been so supportive. We can’t fault the work carried out by them.

We thought the salesman was very helpful,and made us feel at ease all the way through the process, we would highly recommend kimberley caravans

Very good salesman particularly when we exchanged our van for the new one. However, making telephone contact after sale has been difficult. The most helpful was folk from the Accounts dept who went out of their way to ensure I spoke to the right person. I was persistently fobbed off by the receptionist as to why I couldn’t speak to the original salesman.
I am pleased with our new caravan and subsequent help from your salesman has been good when we recently visited your site.

I was having a chilled Sunday scrolling through the internet and decided to look at new motorhomes. Found a brand new one that I quite liked, so sent off some part exchange details through the website at Kimberley caravans. Within an hour I had a call from Scott and we agreed a fair price for my part exchange, and 10 days later I made the 5 hour Drive from Kent to Darlington wondering if I made the right choice! I received a very warm welcome on arrival, I discovered I had an insurance issue with the new Motorhome upon arrival at the dealership but the handover team where very patient with me whilst it was resolved, I then had a very good handover with Paul, Drove the motorhome back to Kent through the night, loaded it up the next morning and away we went for our first weekend without any issues. I highly recommend Kimberley caravans.

Very good to deal with, handover was shown how everything worked. Really happy with the complete package from them.
Matt kept us informed throughout, we wanted a few extras adding on our order which he dealt with nothing was too much trouble for him. Thank you

Nick was great. We needed to pick the caravan up very quickly due to a personal commitment and Nick did everything necessary to make this happen. Great service

Called to pick up our new caravan and was greeted by Paul who walked us through every aspect of the caravans controls and set up. Very thorough and questioned if we were happy at every stage of the process, not a problem to go back through anything that we were unsure about. Very professional and made the handover a very pleasant experience.

Nothing but great words to say for the staff at kimberleys. Ended up with our dream motorhome and it was all sorted while I was away at work. Scott went out of the way to get everything ready for me coming home. When I went for the van, Paul gave a great handover and showed excellent knowledge of motorhomes and gave loads of handy tips and tricks. Really good laugh aswell which always helps.

The van has been really well looked after and had expensive wheels put on for the handover. Full service, MOT, habitat check and down plating all done before I got back from work. No expenses spared when preparing the van for collection.

I would highly recommend going to kimberleys for anything caravan and motorhome related.

Big thanks to Scott and Paul. All the best

Do the job not not say it's done and have done nothing your service is absolutely rubbish

Great communication from the service team, they evaluated a warranty claim we had and arranged the remedial work with delay. The staff were very helpful and managed to carry out the work quickly, especially given the time of year when everyone wants their caraven for the summer.

Not proactive enough imo in addressing outstanding issues. I have to chase Kimberley every time to find out what's happening regarding defects reported months ago that are still ongoing.

Paid £1000 deposit and decided not to go a head with purchase with hp next day cancelled to be told we wouldn't get deposit back took 3 weeks of stress with getting legal advice totally ignoring our emails and phone calls eventually they paid up awful customer service with this company 👎

From first taking a look at the caravans to driving away with just the right type we wanted all the staff at kimberley caravans have been so helpfull and friendly and knowledgeable it has been a breath of fresh air

Must thank all the staff as they have been great but the complete sales team I have been very impressed with and need to say thank you
Keep up the good work
Many thanks martin