Kingfisher InsuranceReviews 

541
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often highlighting their ability to find suitable policies at reasonable prices. The service is frequently described as excellent, with many appreciating the clear communication, timely updates, and the ease of managing their insurance needs. People are particularly satisfied with the fair pricing and the company's efforts to secure the best coverage, often saving them significant amounts on their insurance. However, some customers also noted issues with the automatic renewal process, expressing a preference for manual renewal and clearer communication regarding policy changes. A few other people also felt that their requests were ignored or that renewal terms were provided too close to the due date, leading to a less satisfactory experience.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Customers... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as helpful,... See more

Price

Reviewers mention positive feedback about price, often finding it good, reasonable, and competitive, even... See more

Subscription

Clients share positive opinions on subscription, with many finding the renewal process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Our account executive visited us several weeks before the renewal date to update his records with any changes needed. This gave him plenty time to find the best policy for us at a r... See more

Rated 5 out of 5 stars

Jim has dealt with all my business insurance needs for many years. He is always efficient and professional, nothing is a problem and I value his expertise and knowledge. He would always be my first st... See more

Rated 5 out of 5 stars

It was so effortless for me using the same company who took over the roll of finding me the insurance. I have total confidence in Neil with the work he does and gets back to me like promised with the... See more

Rated 5 out of 5 stars

Been with them for many years and they genuinely listen and have saved me many thousands on my insurance, over £20k a year thanks to Jim who had been my broker for over a decade.


Company details

  1. Insurance Broker

Written by the company

Kingfisher Insurance provide market-leading insurance policies across a wide range of products including motor trade, classic vehicle, private client, motorosport and non-standard home insurance. We're focused on meeting the needs of our customers, by providing a traditional broker service and personalised, bespoke products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

541 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(541)

168 reviews in the last 12 months

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Rated 5 out of 5 stars

Our second year with Kingfisher…

Our second year with Kingfisher Insurance, and the transition has been seamless thanks to Justin & Jim. Having worked with Justin at our previous broker for over 10 years, we’ve always found him to be knowledgeable, responsive, and genuinely committed to providing the best service. It’s great to have that continuity and to be working with someone we trust. Highly recommended.

June 12, 2025
Rated 5 out of 5 stars

Holiday house insurance

Had to phone to renew my insurance policy for our holiday house. The girl I spoke to was so good. She spoke clearly, was so pleasant and efficient. It was such a good experience that I would recommend Kingfisher to anyone thinking to renew their home insurance.

June 5, 2025
Rated 5 out of 5 stars

The best in the Business.

Great all round service. Experienced and extremely helpful staff that guide you through the whole process. Jim Knight has forgotten more than any other company knows. Would never change.

May 28, 2025

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