Kooshy Kids Reviews 194

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the product quality, describing items as excellent, high-quality, and durable. Many found the products to be game-changers for family travel, making long flights much more comfortable for children and parents alike. People particularly appreciate the thoughtful design and how well the products meet their needs, often exceeding expectations. Conversely, a small portion of people felt dissatisfied with certain aspects of the customer service and product functionality. Some reviewers reported issues with faulty products, such as cushions deflating quickly or not working as intended. Others experienced frustrating customer service interactions, mentioning slow responses, unaddressed concerns, or misleading information regarding product compatibility with airlines.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the Kooshy Kids Kooshion... See more

Quality

People report positive experiences with quality. Many customers praise the premium quality of products like... See more

Customer service

Consumers find customer service to be ambiguous. While many reviewers praise the quick responses,... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, highlighting... See more

Response time

Clients share ambiguous opinions on response times. Some customers report quick responses, with issues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re so grateful for the Kooshy Kids Kooshin. Our little one is a particularly high maintenance sleeper, so the fact that she slept through the entire six hour flight there and back speaks volumes. T... See more

Company replied

Rated 5 out of 5 stars

Happy returned customer here ! Bought the adventure bag for my girl as it fits all her requirement. Then I bought another one for a spare. High quality , got lots of pocket / division/ shoe pockets ,... See more

Rated 5 out of 5 stars

I recently purchased SELF-INFLATING Kooshy Kids Kooshion during Black Friday sale for my young boys for next long distance trip. But there was a mistake when I received products. I emailed customer s... See more

Rated 5 out of 5 stars

The Kooshy Kids SkyBunk is by far the BEST travel hack if you have kids. For the first time, my husband and I were able to relax and enjoy our own hot meals while the kids slept or played in their own... See more

Company replied


Company details

  1. Children's Store

Written by the company

Kooshy Kids: Enhancing Family Travels One Journey at a Time At Kooshy Kids, we understand that traveling with children can be both a joy and a challenge. That's why we've dedicated ourselves to designing products that make journeys more comfortable, enjoyable, and stress-free for the entire family. From our acclaimed Kooshion and Kooshy Kloud to a diverse range of travel accessories, our mission is to make every trip feel like a breeze. We value our community of travelling families and are always eager to hear from you. Your feedback drives our innovation, and your stories inspire us. Share your Kooshy Kids experience on Trustpilot and help us continue to elevate family travel for everyone. Remember to check our list of approved airlines on our website before purchasing from us. If you are refused use on an approved airline, we will give you a refund. Happy travels!


Contact info

4.1

Great

TrustScore 4 out of 5

194 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Soft headphones are amazing!

The soft headphones were amazing for my child who was 15 months old! Our flights were over nap times and I was able to use the headphones to play his white noise and he slept on all flights. A couple of bonus features that they also act as an eye mask for day trips and the soft headphones meant it was easy for him to cuddle with me and not have bulky headphones in the way. I think they will be used for many years to come.

May 3, 2024
Unprompted review
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Reply from Kooshy Kids

Thank you so much for sharing how the soft headphones made such a difference on your flights! I’m so glad they helped your little one sleep with white noise during nap times—what a lifesaver for travel days. The bonus features like doubling as an eye mask and being cuddle-friendly are just what we aim for, so it’s fantastic to hear they ticked all the boxes. Here’s to many more years of cosy and stress-free travels with them!

Rated 5 out of 5 stars

A hidden gem

Kooshy kids self inflating ones are wonderful and make your economy class seem like business on the approved airline. I bought three self inflating ones and inflated them in the leg room area then filled the gaps with the plane small cushions and covered the area with a blanket, making a half double bed for me and kids on flight. The new self inflating ones are faster to inflate and adjust. Thanks Kooshy kids.

December 8, 2024
Unprompted review
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Reply from Kooshy Kids

Thank you for sharing this amazing review! I love hearing how the self-inflating Kooshions helped transform your economy class into a business-class experience—what a brilliant idea using plane cushions and a blanket to create a cosy space for you and the kids. It’s fantastic to know the faster inflation and adjustability of the new version made a difference too. Wishing you many more comfortable and stress-free flights ahead!

Rated 5 out of 5 stars

A must for little heads!

We purchased kooshy bands for our kids a couple years ago now and iv just pulled one of the younger ones out of storage to gift it to someone else as she has outgrown it and it still had charge!! Crazy. Great for the sanity, the kids are happy and they fit so snug on their heads they don’t fall off like headphones do.

December 18, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Jess,

Thank you so much for sharing this! It’s incredible to hear that your Kooshy Bands have stood the test of time—and still had charge after being in storage! I’m so glad they’ve helped keep the kids happy (and your sanity intact!) while fitting snugly without slipping like traditional headphones. It’s always great to know our products keep delivering even years later. Wishing your friend’s little one just as much joy with it!

Rated 5 out of 5 stars

Game changer for flying

Game changer when flying with babies/toddlers. The Kooshy Kloud lets your little person rest comfortably whilst you avoid dead arms, instead you can still read a book, eat while they nap.

November 24, 2024
Unprompted review
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Reply from Kooshy Kids

Thank you so much for sharing your experience! I’m thrilled to hear the Kooshy Kloud has been a game-changer for flying with your little one. Being able to relax, read a book, or enjoy a meal while they nap comfortably is exactly what we designed it for—no more dead arms! Wishing you many more smooth and restful flights ahead.

Rated 5 out of 5 stars

A Great Buy

I was looking for air mattress for my kid to take on the planes when we travel overseas and I came across this product and it is great. My kid is enjoying resting on it and would soon take on the plane. So far I am very happy with the product. A++++++++++++

December 17, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Imran,

Thank you so much for your review! I’m delighted to hear your child is already enjoying the Kooshy Kids product, and I’m sure it’ll make your upcoming plane trip even smoother and more comfortable. It’s fantastic to know you’re happy with your purchase—A+++ feedback like this makes our day! Wishing you and your family safe and enjoyable travels.

Rated 5 out of 5 stars

Honestly a godsend for long haul…

Honestly a godsend for long haul flights the kids were so comfortable and would highly recommend to anyone with kids on long haul flights. You will not be disappointed.

December 15, 2024
Unprompted review
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Reply from Kooshy Kids

Thank you so much for your kind words! I’m so glad to hear the product was a godsend and kept your kids comfortable on those long-haul flights—music to my ears! We love knowing we’ve made travel that little bit easier for families. Wishing you many more smooth and stress-free journeys, and thank you for the recommendation!

Rated 5 out of 5 stars

I bought the inflatable bed for…

I bought the inflatable bed for toddlers (the one where you just press a button to inflate). Used it on a 13 hour flight, flying solo with my 18 month old. It saved me!! My son loved it. It stayed inflated and only took max 2 minutes to take out of the drawstring bag to inflated/set up with pillow and blanket.

December 3, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Heba,

Thank you so much for sharing your experience! I’m thrilled to hear the self-inflating bed was a lifesaver for you on such a long flight, especially flying solo with your 18-month-old—you're amazing! I’m glad your little one loved it, and it’s great to hear how quick and easy it was to set up. Wishing you many more smooth and comfortable travels ahead!

Rated 5 out of 5 stars

Highly recommend the kooshy kids when I…

Highly recommend the kooshy kids when I placed my order I needed them straight away and forgot to add priority i contacted Catherine who quickly fixed my order and I had them the next day :) great customer service I purchased two of the footrests for my daughters flying Australia to Ireland no problems with using them on any of the flights they saved us kids could sleep and be comfortable I could even put my legs up :)

November 7, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Sheridan,

Thank you so much for your lovely review! I’m so glad Catherine could quickly sort out your order and get it to you the very next day—that’s what we’re here for! It’s fantastic to hear the footrests made such a difference for your daughters on the long journey from Australia to Ireland, and I love that you could even put your feet up too. Wishing you many more comfortable and stress-free travels ahead!

Rated 5 out of 5 stars

Travel must-have

We love the headphones for our toddler because they double as an eye mask and are super comfy! We used them on a long haul flight with no issues; he could sleep with them on very comfortably.
We also used the travel cushion and pump which was super easy to use. It meant our toddler could essentially lay down flat like a bed and get a better quality sleep on the plane.
Now that we’re home from our trip; we use the headphones for long car-trips to encourage a nap in the car!

April 1, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Tahlia,

Thank you so much for sharing your experience! I’m thrilled to hear the headphones were a travel must-have for your toddler—doubling as an eye mask and being super comfy for both flights and car trips is such a win. It’s also great to know the travel cushion and pump made it easy for your little one to lay flat and get quality sleep on the plane. Wishing you many more smooth flights and car rides filled with peaceful naps!

Rated 5 out of 5 stars

cat headphone band

Brought the cat headphone band for my 2 year old daughter for our massive trip we drove 8 hours in the car then jumped on a plane for 4 hours. Very impressed by the quality of product and sound from the headphones. my daughter loved the design and comfort of the product she has autism and fines a lot of new things difficult but these were a hit from the start. Once she had fallen asleep I used them to watch Netflix and loved it that much I ordered myself a pair. Highly recommend this to everyone’

December 18, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Sarah,

Thank you so much for sharing this wonderful review! I’m so happy to hear the cat headphone band was a hit with your daughter, especially on such a big journey—it’s fantastic to know the comfort and design worked so well for her. I’m thrilled you loved them enough to order a pair for yourself too (Netflix in peace—what a win!). Wishing you and your family many more smooth and enjoyable trips ahead, and thank you for the glowing recommendation!

Rated 5 out of 5 stars

Happy with product

I have been very impressed with this product! It is easy to use (inflate, use, deflate and pack away), and definitely makes travel easier! I so far have one and will get another when my 4 month old is old enough for his own seat.

December 18, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Fathima,

Thank you so much for your kind words! I’m so glad to hear you’ve been impressed with how easy the product is to use and how much it’s helped make travel smoother. It’s wonderful to know you’re already planning to get another one when your little one is ready for their own seat—what a great way to plan ahead! Wishing you many more stress-free and comfortable journeys with your family.

Rated 5 out of 5 stars

Love Love Love

This product is just absolutely wonderful!. It's compact when not inflated so it doesnt take up space. We even used the bag that came with the product to carry other baby stuff with the cushion and pump. My baby slept well in the flight and was super comfortable moving around. Super easy to set up and stow away. I highly recommend it! It was our baby's first time flying and we are very happy we made it a pleasant experience for him. Super worth the price. A life saver!

December 15, 2024
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Reply from Kooshy Kids

Hi Julleianne,

Thank you for such a glowing review! I’m so thrilled to hear how much you loved the product and how it made your baby’s first flight such a pleasant experience. It’s great to know the compact design, ease of setup, and even the carry bag came in handy for your trip.

Hearing that your little one slept comfortably and enjoyed moving around makes my day! Wishing you many more smooth and happy travels with your family. Thank you so much for recommending us—it means the world!

Rated 1 out of 5 stars

You’ve got to be joking

You’ve got to be joking. It says you need to register your lifetime warranty within 48 hours of the delivery. What if you’ve been unwell and away? The last thing you want to do is open and inflate a kids travel pillow.

I opened my order today, a couple of weeks after the parcel has arrived and there is a hole in the Kooshy Kids kloud. I’m travelling from UK to NZ in the new year and this has absolutely just ruined my Christmas. Am I really not going to be sent a replacement or refund because I didn’t open the parcel & register it within 48 hours?

I’m upset and wish I just bought a jetbox bed.

December 17, 2024
Unprompted review
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Reply from Kooshy Kids

I’m really sorry to hear about the issue with your Kooshy Kids Kloud and can completely understand how upsetting this must be, especially with an important trip coming up. Your frustration is absolutely valid, and I want to help resolve this for you as smoothly as possible.

While we do recommend registering the lifetime warranty within 48 hours for immediate coverage, I assure you that we understand unexpected situations arise. Our priority is ensuring our customers are happy and supported.

Please reach out to me at louisa@kooshykids.com.au with your order details, and we’ll work with you to get this sorted in time for your trip. We’d hate for this to overshadow your Christmas or upcoming travels!

Thank you for giving us the chance to make this right. I hope we can turn this experience around for you and help you enjoy a stress-free journey.

Rated 5 out of 5 stars

Fantastic for plane and train

We just returned from a 3 week trip to Japan and used our Kooshy Kids with our 15 month old for both plane and train travel. It was simple to inflate and deflate and a lifesaver for our son to have a decent sleep while transiting. He doesn't like sleeping in the same position on his back, so the Kooshy Kids allowed him to roll over without waking up. It was also more comfortable for me to support him as I could relax my arms rather than having to hold him.

May 31, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Jess,

Thank you so much for sharing your experience—your 3-week Japan adventure sounds incredible! I’m so glad to hear that the Kooshy Kids was a lifesaver for your little one, helping him get a good sleep while travelling on both planes and trains. It’s fantastic that it gave you some much-needed comfort, too—relaxing your arms makes all the difference!

Wishing you many more smooth, restful travels with your family. If there’s another destination on the horizon, we’ll be here to help make it just as comfortable! ✈️💛

Rated 5 out of 5 stars

OMG LOVE THEM

OMG. Love it. Now my granddaughter can actually have a good sleep on the plane. Self inflation? So much easier.

December 1, 2024
Unprompted review
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Reply from Kooshy Kids

Thank you so much for your kind words! I’m thrilled to hear your granddaughter will be able to sleep comfortably on the plane. The self-inflation really does make things so much easier—no stress, no effort, just pure comfort! ✈️😊

Rated 5 out of 5 stars

Great for the car!

I didn’t purchase for air travel but for use in the car. My child’s legs slip off the edge of the seat when she sleeps and it causes her discomfort. The kooshy creates the perfect footrest for the ultimate comfort and no more dropping dangling legs causing her to stir when she sleeps in the car.

December 11, 2024
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Reply from Kooshy Kids

Hi Karney,

What a fantastic idea—using the Kooshy in the car is such a clever way to keep little ones comfortable! I’m so glad it’s made car naps more restful for your child (and hopefully more peaceful for you too).

It’s great to hear how versatile our products can be beyond air travel. Thanks so much for sharing this, and happy road-tripping! 🚗

Rated 5 out of 5 stars

Daytime Nap? Sorted!

Daytime Nap? Sorted!

Traveled solo with two kids from Sydney to Manila on a PAL flight (operated by Wamos) and was honestly dreading the idea of my 3-year-old missing her nap—8 hours of potential chaos! But wow, Kooshy self-inflating kooshion to the rescue! She slept a solid 2.5 hours, giving me precious time to get some work done, while big bro happily enjoyed his movie marathon.

Thanks for making this mama’s journey smooth and stress-free, Kooshy! We’ll definitely be bringing you along for our next adventure. Highly recommend!

Kudos to the team as well for the excellent customer service as I had lots of questions before buying! :)

November 23, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Kaye,

What a win! Solo travel with two kids is no easy feat, so I’m thrilled to hear the Kooshy self-inflating Kooshion saved the day (and nap time)! 🛏️ A peaceful 2.5 hours for your little one and time for you to get some work done? That’s the dream!

Thank you so much for your kind words about our customer service team—we’re always happy to help. Wishing you and your little travellers many more smooth and stress-free adventures, and we can’t wait to join you on the next one! ✈️

Rated 5 out of 5 stars

Kooshy kushion and kooshy kloud

I was super nervous before discovering kooshy kids.We booked a trip to Asia and it was 22 hours flight . Very long and tiring. When I found kooshy kushion I was so happy. The self inflate made it 10X more convenient. I don’t do well on plane I get motion sickness so I was on a mission on looking for something that can inflate within a min. Literally what a life saver!!! My girl slept the whole journey . I couldn’t be happier! I got some snooze in too. My boy slept for few hours and that because he didn’t want to miss out fun . I used it when he wasn’t and I loved it! Whoever invented the self inflate was a genius!! I would keep the kushions forever! Oh I also purchased the kooshy kloud! Loved it! Gave me more back and neck support! Thank you sooooo much !!

November 5, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Grace,

What an incredible review—thank you so much! ✈️ I’m beyond thrilled to hear that the Kooshy Kooshion and Kooshy Kloud made such a difference on your 22-hour journey (that’s no small feat!). Hearing your little one slept the whole way, and you managed to get some rest too, makes me so happy!

The self-inflating feature really is a game-changer, isn’t it? I’m so glad it worked perfectly for you, and that the Kooshy Kloud gave you that extra back and neck support.

Wishing you and your family many more comfy, restful travels. You’ve got the perfect travel companions now! 😊

Rated 5 out of 5 stars

You make your life easier and get this

I've heard lots about this travel item and I decided to buy it for a trip with a 2.5 year old to South America. The trip had 3 flights, a 13 hours one, a 4 hour one and a 6 hour. I can not imagine traveling without it. It made naps a without holding him a possibility and he looks comfy on it (we also used a toddler pillow). We had no issues with air Canada to use it and having the self inflatable one was the best choice. I also heard more than other 2 little self inflating kooshy around. Lastly, it was also very useful for my wife to keep her feet up and have a nap.

December 7, 2024
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Reply from Kooshy Kids

Hi Luis,

Thank you so much for sharing your experience—it sounds like the Kooshy Kids self-inflating product was a true game-changer on such a long journey! ✈️ I’m so glad it made naps easier for your little one (and freed up your arms!) while also giving your wife a chance to put her feet up and relax.

Hearing that it worked seamlessly on Air Canada and kept everyone comfy is exactly what we aim for. Wishing you and your family many more smooth and stress-free travels—Kooshy Kids will always be ready for your next adventure!

Rated 5 out of 5 stars

Wow!!

Honestly I was so stressed because I ordered my items for our euro trip, and Australia post wasn’t updating or had processed the order so I got in touch with Kooshy kids and thanks to Kaitlin she went above and beyond with suggesting to send another order through express just so that we get our items and trusting me to send the other order back, this honestly was such a act of kindness and I’m so happy that I went through Kooshy kids. Thank you so much!

July 15, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Salma,

Wow, this made my day! 😊 I’m so glad Kaitlin was able to turn a stressful situation into such a positive experience for you. We know how important it is to have everything sorted for a big trip, and I’m thrilled we could get your order to you in time for your Euro adventure.

Thank you for trusting us and for sharing your kind words—it truly means the world to us. Wishing you the most amazing and stress-free travels! ✈️

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