We’re so grateful for the Kooshy Kids Kooshin. Our little one is a particularly high maintenance sleeper, so the fact that she slept through the entire six hour flight there and back speaks volumes. T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Happy returned customer here ! Bought the adventure bag for my girl as it fits all her requirement. Then I bought another one for a spare. High quality , got lots of pocket / division/ shoe pockets ,... See more
I recently purchased SELF-INFLATING Kooshy Kids Kooshion during Black Friday sale for my young boys for next long distance trip. But there was a mistake when I received products. I emailed customer s... See more
The Kooshy Kids SkyBunk is by far the BEST travel hack if you have kids. For the first time, my husband and I were able to relax and enjoy our own hot meals while the kids slept or played in their own... See more
Company replied
Company details
Written by the company
Kooshy Kids: Enhancing Family Travels One Journey at a Time At Kooshy Kids, we understand that traveling with children can be both a joy and a challenge. That's why we've dedicated ourselves to designing products that make journeys more comfortable, enjoyable, and stress-free for the entire family. From our acclaimed Kooshion and Kooshy Kloud to a diverse range of travel accessories, our mission is to make every trip feel like a breeze. We value our community of travelling families and are always eager to hear from you. Your feedback drives our innovation, and your stories inspire us. Share your Kooshy Kids experience on Trustpilot and help us continue to elevate family travel for everyone. Remember to check our list of approved airlines on our website before purchasing from us. If you are refused use on an approved airline, we will give you a refund. Happy travels!
Contact info
7/10 Hayter Street, 4223, Currumbin Waters, Australia
- +61756197429
- info@kooshykids.com.au
- kooshykids.com.au
4.1
Great
194 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Autistic Mummas
We received the kloud and it was the best thing we needed for our autistic boy, he fell asleep almost after 5 mins and I would buy this product over and over again it is truly amazing 🤩
September 25, 2024
Unprompted review
Reply from Kooshy Kids
Hi,
This absolutely warms my heart! 🤩 I’m so happy to hear that the Kooshy Kloud worked so well for your little one—getting him comfortable and settled so quickly is exactly what we hope for. Thank you so much for sharing your experience, it means the world to us.
Wishing you many more calm and restful journeys ahead, and we’ll always be here when you need us again! ✈️
Making Work and Family trips...work up high
Being heavy travellers we want to take our little guy as much as we can - but seat + sleep doesn't always connect... BUT... With the help of Kooshy Kids, we now have a solution that supports our little guy's position and thus.... sleeps as he would say... "A Big Boy"
December 1, 2024
Unprompted review
Reply from Kooshy Kids
Hi Dylan,
This is such a great review—thank you for sharing! ✈️ I love that your little guy now sleeps “like a Big Boy” with the help of Kooshy Kids. Hearing that we’ve helped make your family trips smoother and more restful means the world to us.
Here’s to many more adventures with your little traveller—stress-free seat + sleep is the ultimate combo! 😊
Game change for travel with 9 month old
Such a great item to travel with a 9 month old baby. Having hand free for nap time and a spot to sit and play with toys was a game changer. Inflated and deflated easily, within minutes. Highly recommend.
October 9, 2024
Unprompted review
Reply from Kooshy Kids
Hi Lisa,
What a win! ✈️ Traveling with a 9-month-old can be tricky, so I’m thrilled to hear the Kooshy Kids product made such a difference for nap time and playtime. Having your hands free is such a game changer, isn’t it?
I’m so glad you found the inflation and deflation quick and easy—it’s those little things that make all the difference when you’re on the go. Thank you for recommending us, and here’s to many more smooth and stress-free travels ahead!
The best!!!
We just purchased the self inflating sky bunk and kooshian for my 2 year old and 5 year old. It was so well worth it! Our flights were around 14 hours each, we flew Etihad and it was soooo comfortable for both my kids. I didn’t have to stress about how they were going to be comfortable because there were no empty seats available. It was a stress free and comfortable flight where I actually got some rest as well ( I used the sky bunk as a “kooshy” for myself by leaning on it;)) Kooshy kids is definitely a game changer and hoping other major airlines approve it soon. Thank you Kooshy kids, from a frequent long flight travel mama who just had the best 2 flights after a long time!
September 23, 2024
Unprompted review
Reply from Kooshy Kids
Hi Bella,
Wow, this is such an incredible review—thank you for sharing! ✈️ I’m so happy to hear that the Self-Inflating Sky Bunk and Kooshion made your long flights stress-free and comfortable for both your little ones and for you (using it as a “kooshy” is genius! 😉).
Hearing that you actually got some rest too is the ultimate win—that’s exactly what we aim for. We’re working hard to get even more airlines on board so families everywhere can travel with comfort and ease.
Wishing you and your family many more restful and smooth adventures ahead!
These are the best headphones I’ve…
These are the best headphones I’ve bought. As an autistic person it’s comfort as well as it blocks out other people when I’m studying.
September 20, 2024
Unprompted review
Reply from Kooshy Kids
Hi Toni,
Thank you so much for sharing this! It’s amazing to hear the headphones are providing both comfort and focus for you while studying. That’s exactly what we hoped they’d do, and I’m so glad they’re working so well for you. 🎧
Wishing you all the best with your studies—here’s to more peaceful and productive sessions!
Fantastic!
My son doesn’t like having anything on his head including hats or beanies. He didn’t want to wear these headphones at first but once he got them on and could hear Spidey playing on the iPad, he didn’t want to take them off! What a fantastic purchase. We are just about to fly domestically and I think they’ll be great for the plane. Thank you Kooshy Kids!
August 7, 2024
Unprompted review
Reply from Kooshy Kids
Hi,
This is so great to hear—thank you for sharing! 🎧 I love that once Spidey came on, your son was hooked and didn’t want to take the headphones off. It’s such a win when little ones get comfy with something they initially resist!
Wishing you smooth skies and a peaceful flight—here’s to a happy little traveller and a stress-free journey for you. ✈️
What a life saver!
What a life saver!
We were dreading our flight to Toronto from brisbane due to the long hours and first time travelling with our 2 year old toddler. We decided to purchase the sky bunk hoping it’ll help make her sleep better on the flights and it just did wonders. She managed to sleep pretty much throughout both legs and woke up happy.
Prior to her preparing to sleep it acted as an extension of the chair which just made it more comfortable for her to play and sit down during the flight.
our first skybunk wasn’t inflating properly and upon explaining my situation to kooshy kids, without any hesitation sent me a new item ensuring it arrived the day before we fly off. I cannot be any happier with kooshy kids and their service and I hope more families travelling with young toddlers will consider looking into them. It has been such a game changer and cannot recommend this product more. Will be bringing our skybunk bed every time we’re flying.
July 10, 2024
Unprompted review
Reply from Kooshy Kids
Hi,
Thank you so much for sharing this—it’s such a joy to hear how well the Sky Bunk worked for your little one! ✈️ Having her sleep through the long flights and wake up happy is every parent’s dream, and I’m so glad it made the journey smoother for you all.
I’m also thrilled we could sort out the replacement for you in time—traveling with toddlers can be stressful enough, so we’ll always do what we can to help. It’s wonderful to hear the Sky Bunk pulled double duty as both a play area and a cosy sleep space!
Wishing you and your family many more happy and restful travels—we’ll be right there with you for every adventure. 😊
Will never travel without our kooshion again!!
Bought the kooshion for our most recent holiday as our 4yr old struggles to sit still and I knew 9hours on a plane wasn’t going to be easy. After travelling with the kooshion I will never travel any other way!! First flight he slept 8 of the 9hours after laying down snuggled up with his fox headphones and iPad & on our way home he slept the entire flight(wheels up-wheels down - 8 hours) as again I made sure he was warm, comfy and able to lay down. Made our travel so much easier and stress free.
July 7, 2024
Unprompted review
Reply from Kooshy Kids
Hi Temeeka,
What an incredible result—8 hours of sleep on one flight and the whole way home?! That’s the dream! ✈️ I’m so thrilled to hear that the Kooshion made your travels stress-free and comfortable, especially with a 4-year-old. It sounds like you had the perfect setup with those fox headphones, the iPad, and a cosy spot to lay down.
Thank you so much for sharing your experience—stories like this make my day! Wishing you and your little traveller many more peaceful, easy flights ahead. 😊
I've purchased 2 of the Kooshy clouds…
I've purchased 2 of the Kooshy clouds as from some reading, certain airlines didn't allow for the other version.
Our first ever international flights were a success with opportunities for mom to have some shut eye and recharge for the remaining trip. These kids fell asleep on a 4pm flight as soon as the plane started flying.
Thank you Kooshy Kloud! I will certainly recommend to fellow toddler mom's angling for a good rest on their next international flight.
July 10, 2024
Unprompted review
Reply from Kooshy Kids
Hi Mimi,
This is such a wonderful review—thank you for sharing! ✈️ I’m so happy to hear the Kooshy Kloud helped your little ones settle straight into sleep (on a 4pm flight, no less!) and that you managed to grab some well-deserved rest too.
It’s always our goal to make family travel smoother, and I’m thrilled to know it was a success for your first international flights. Wishing you and your little travellers many more restful journeys ahead! 😊
Long distance flights. Long happy memories
We’v got kooshy kloud and travel tray for our long journey to Europe for my 2.5yo son. Travelling along with toddler could be challenging. In fact it’s been a pleasure for both of us. Had so many comments from neighbours on way there and back that they have never seen such a chilled kid of his age on planes. And he is not the most chilled kid at temperament and already experiencing tantrums sometimes. Travel tray has served perfectly for activities and priceless at meal times as it’s wider then food tray and not so wobbly. No spills during meals and no need for too many changes of clothes. Im looking forward to using it on all our travelling in car and on plane etc. years ahead. The big pillow was of much help as well as we travelled with emirates and they don’t accept inflatable footrests.
August 31, 2024
Unprompted review
Reply from Kooshy Kids
Hi Olesya,
Thank you so much for sharing your experience—what an incredible journey! ✈️ It’s amazing to hear how the Kooshy Kloud and Travel Tray made such a difference for you and your little one. Keeping a 2.5-year-old calm and happy on long flights is no easy task, so knowing they were chilled and comfortable (and you avoided meal-time spills!) makes me so happy.
The Travel Tray really does shine at meal times, doesn’t it? I’m thrilled to hear it’ll be your go-to for future trips, whether in the car or on a plane.
Wishing you many more happy and tantrum-free travels ahead! 😊
Worth every cent!
Bought the kushion, inflatable sky bunk and the kloud for my 7yo, 2yo and 9month old baby as we were headed to Europe and I was starting to get super anxious about flying for more than 24 hours 😅 We flew with ANA on the way to London who had no issues with us using them all and then we flew United on the way home and the cabin crew had no issues with us using it either. The pump made it easy to set up/inflate in a matter of minutes.!My kids slept at least 6-8 hours each time, it was the best! When they weren’t sleeping, it helped them to put their feet up and be more comfortable. No regrets buying them and look forward to using them again the next time we fly long haul.
August 15, 2024
Unprompted review
Reply from Kooshy Kids
Hi Kathleen,
This is amazing to hear—thank you for sharing! ✈️ Flying for over 24 hours with three little ones is no small feat, and I’m so thrilled the Kooshion, Sky Bunk, and Kloud made such a big difference for your family. Hearing that your kids slept 6–8 hours each time (and stayed comfy while awake) is exactly what we aim for.
It’s fantastic that both ANA and United had no issues with you using them, and I’m so glad the pump made setup a breeze. Wishing you many more smooth and restful long-haul flights ahead—Kooshy Kids will be ready for your next adventure!
Be Careful as even the airlines they…
Be Careful as even the airlines they have mentioned won't allow you to use it false advertising. Aegean Airlines and Qatar Airlines wouldn't let us use it I'm very angry and disappointed and wasn't cheap either. I'm going to try and contact consumer affairs about this as it's misleading to what they have put on their website.
September 5, 2024
Unprompted review
Reply from Kooshy Kids
Hi Alex,
I completely understand how frustrating this must have been for you, especially after preparing for your flight with high hopes for a smoother journey.
To clarify, Aegean Airlines is on our Accepted Airlines List, and we back this with a money-back guarantee if the product is refused. Qatar Airways, however, is listed as an airline yet to approve inflight devices, and we highlight this on our website and in our terms to help families make an informed decision.
Our terms and conditions have been carefully developed in consultation with the ACCC to ensure they are clear, fair, and compliant with Australian Consumer Law.
I encourage you to complete the online claims form for the Aegean Airlines flight where you were refused use. I’d love to help resolve this for you and make things right.
Bad customer service and product never…
Bad customer service and product never arrived. It doesn't matter any way as I saw people try to use one of the sky bunks on my flight, and they weren't allowed to use it. Something about the plane change which meant the safety was compromised. Wasn't a good fit either, and I think the person in front was the one complaining as it seemed to encourage the kid to kick the seat. The kid slept the whole flight without it. So did mine, and we just used a pillow over a suitcase. Don't buy from thus company. The owner doesn't seem to be a nice person. I want to support small business with heart. Shame as my sister owns Perths #1 Travel Agency, her recommendation would have meant something.
August 8, 2024
Unprompted review
Reply from Kooshy Kids
Hi Jesse,
I’m really sorry to hear about your experience and that your order didn’t arrive—that’s definitely not the level of service we aim for.
Regarding your flight, safety always comes first, and we encourage customers to check with their airline beforehand as policies can sometimes change, especially in cases like a last-minute plane swap. It’s worth noting that our Sky Bunks are designed to fit standard and premium economy seats and are accepted on 100+ airlines globally.
As a small business, I genuinely care about delivering products that help families travel comfortably, and it’s feedback like yours that helps us improve. I’m glad you and your little one still managed to get some rest, but if you’d ever like to give Kooshy Kids a try, we’re always here to help.
Wishing you and your sister all the best with her travel agency.
Airlines don’t accept this, avoid
We spent a fortune on this, only to be told airlines don’t accept (Emirates). Total waste of money for us.
Update, we tried several other airlines since this, none will accept. If you’re flying from the UK, this is likely a waste of time.
Jet2
TUI
EasyJet
Ryanair
Sun Express
I reached out to claim a refund and was told that as it was opened, it wasn’t possible. But we only knew we couldn’t use, when we opened to inflate and were told that we couldn’t by the stewardess.
May 3, 2024
Unprompted review
Reply from Kooshy Kids
Hi,
I’m really sorry for the delay in responding—it seems we’ve only just figured out how to reply on this platform!
It’s disappointing to hear about your experience with Emirates. While they haven’t yet approved inflight sleep devices, this is outlined on our website, and we encourage customers to check our Accepted Airlines List before purchasing. With over 100 family-friendly airlines now accepting our products, we hope families can choose carriers that prioritise comfort and make the journey more bearable.
Thank you for sharing your experience—it’s feedback like this that helps us improve and continue working with airlines to change their policies.
EDIT: In regards to the airlines that you have listed, why haven't you put in a claim with us? As you would know, we offer a money back guarantee if you are unable to use on any of our listed airlines. If you were in fact denied use on these airlines, then please complete the claim so that we can help you.
Terrible experience
I have recently purchased a Premium Kooshy and upon receipt, discovered that it was poorly made. After a few attempts of trying to find a solution with the company, the company proceeded to ghost me I.e they stopped responding to my emails and blocked me on instagram after I attempted to reach them there. They do not post negative reviews on their website. Do not purchase from them.
A horrible and unethical company.
June 9, 2024
Unprompted review
Reply from Kooshy Kids
Hi Casandra,
I’m really sorry for the delay in responding—it seems we’ve only just figured out how to reply on this platform!
It’s truly disappointing to hear that this has been your experience, as we pride ourselves on offering quality products and great customer support.
We always value and share honest feedback—positive and negative—so we can continue to improve. I hope we can turn this around for you and restore your confidence in us.
Fails to show accurate reviews of their products
Like many I was impressed with the product concept and high review ratings of the various products. My social media is flooded with Kooshy kids advertising, which kept bringing me to look at their products and in the end purchase a full priced kooshy kloud.
We recently took it on an overseas holiday and found it just didn’t sit or fit well within our Jetstar seats. Even with various degrees of inflation, it just wasn’t workable to be comfortable for my toddler. My toddler ended up throwing it away and just sleeping on the plane seat.
For the $79.95 price point, it really fell short of our expectations and experience.
Share this via a review using the Kooshy Kids platform and Judge me reviews and it appears that anything below a 4-5 star positive review is overlooked and not published. This tactic feels extremely dishonest and a poor reflection on this company. It makes me wonder how many negative reviews and experiences have been hidden by this business and only starts to show when you look at other review platforms where the company has such a low review rating…
I had given a higher star rating in my original review, but this deceptive practice deserves being called out so that consumers can make their decisions informed by facts and honest reviews.
June 16, 2024
Unprompted review
Reply from Kooshy Kids
Hi Kara,
Thanks for sharing your feedback, and apologies that it’s taken us so long to respond—we’ve only recently started reviewing and replying here.
I want to reassure you that we take all reviews seriously, whether they’re 1 star or 5 stars, and use them to improve our products and processes. We hold regular reviews of negative feedback to determine where issues arise—whether it’s from us, an airline, or a courier. Sadly, we’ve also seen fake reviews, so we work hard to ensure that only genuine experiences are presented to our customers.
Regarding the Kooshy Kloud’s fit, I can confirm it’s designed to work in all budget, standard and premium economy seats. The key is to inflate it in place rather than beforehand. Or you can turn in upside down which has a smaller base and ensure it fits. Trying to fit it fully inflated can cause fitting issues, discomfort, or even punctures.
I’m really sorry to hear it didn’t work as you’d hoped this time, and we’re always here to provide guidance to get the most out of our products. Your feedback is valuable, and I appreciate you sharing it with us.
Order two+ months ahead if you're far…
Order two+ months ahead if you're far away.
I understand there was a large quantity of shipments for the birthday sale but my order to Canada was dispatched later than was quoted on the website (it took around 18 business days just to process before it was even shipped for delivery). I ordered at the start of May with regular shipping - and my oder has still not arrived in time for my flight. As I backup I ordered another travel cushion off Amazon which arrived the next day, and which I'll be bringing on my flight.
We changed to premium shipping in mid-May and I suggested sending the parts separately so I could at least get the cushion in time without the pump (since they were waiting for more inventory) but after a certain point my emails were no longer answered. Make sure you read the fine print -- once you order you're locked in without an option to cancel, refund or return. Overall I was excited to try it but I'm now at extra shipping + a new pillow, and won't be able to use it on my trip.
May 29, 2024
Unprompted review
Reply from Kooshy Kids
Hi,
Apologies for the delay in getting back to you—we’ve only just started responding on this platform, and I’m really sorry you had this experience.
It sounds like the preorder delays caused more stress than we’d ever want for our customers. During the birthday sale, we communicated that some items were on preorder, and as soon as stock arrived to us, we dispatched orders immediately. Unfortunately, we can’t send something we don’t physically have on hand, and I’m really sorry if those updates didn’t reach you.
I completely understand how frustrating this must have been, especially with your upcoming flight and the added costs of a backup option. It’s disappointing to hear that communication fell short during this time—that’s absolutely not the experience we aim to deliver.
Thank you for sharing your feedback—it’s the kind of insight that helps us improve. If you have another trip planned, please feel free to reach out, and we’ll make sure everything gets to you in time.
Safe travels, and I hope your backup worked well for this trip.
Above and Beyond
Emailed Louisa as required a Kooshion within one and a half days before flying for a funeral. She organised for a previous customer to lend me one of hers whilst I was waiting for mine to be delivered. WOW!
The lady told me she has had it for three years and uses it in every flight.
May 1, 2024
Unprompted review
Reply from Kooshy Kids
Hi Jessie,
Thank you so much for sharing this. I’m truly glad we could help during such a difficult time and ensure you had what you needed for your flight. It’s amazing to hear how well the Kooshion has lasted for our other customer after three years of use—proof that they’re built to go the distance.
Wishing you comfort and ease on all your travels ahead, and thank you again for trusting us during an important moment.
Highly recommend!
As an avid traveller with kids, kooshy kids is a game changer. I bought multiple kooshions and had no issues at all with service or quality. Highly recommend!
May 23, 2024
Unprompted review
Reply from Kooshy Kids
Hi Sarah,
Thank you so much for your kind words! ✈️ Hearing that Kooshy Kids has been a game changer for you as an avid traveller with kids makes me so happy. We’re thrilled you’ve had such a great experience with both the quality of the Kooshions and our service.
Wishing you and your little travellers many more stress-free and comfortable adventures ahead! 😊
Order never dispatched
Would love to be able to give the product a review however three weeks after placing my order the product has not even been displaced from their warehouse. I’ve contacted the company multiple times in regards to having my order dispatched and they keep referring to their busy sales period. Three weeks to dispatch an order is absolutely unacceptable regardless of a sales period. Also good to note they always seem to have a sale on therefore they clearly need to update their business model or hire help to get these orders out. I’ve asked for my order to be dispatched asap or receive a refund and to which they just keep apologising that myself the consumer should have read the terms and conditions and no solution has been offered. Myself and husband both work in the aviation industry and will be sure to let our valued customers know about our reviews of this company.
May 5, 2024
Unprompted review
Reply from Kooshy Kids
Hi Kim,
I’m really sorry for the delay in getting back to you—we’ve only just worked out how to respond here.
It sounds like you ordered one of our preorder items during a busy period, and I completely understand how frustrating the wait must have been. While we communicated the preorder status throughout the sale, I absolutely agree it’s disappointing when something you’ve purchased isn’t dispatched as quickly as you’d hoped.
We aim to get every order out as soon as stock arrives to us, and I’m sorry if this process wasn’t clearer or didn’t meet your expectations. As a small business, we’re always looking for ways to improve and ensure we’re keeping up with demand during popular periods.
Thank you for sharing your feedback, and I hope we can turn this experience around for you in future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.