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Rated 5 out of 5 stars

I ordered 3 items from this company, I live in Spain and they gave me a 7-10 day shipping estimate. My items arrived in 5 days including a weekend. The items were reasonably packed and as described.

Rated 5 out of 5 stars

Tuve un problema por error mío en el pedido y me lo solucionaron sin problemas por chat. Trato muy amable. El producto perfecto, buena calidad. Recomendable! Everything perfect 💯✨ I had a probl... See more

Company replied

Rated 4 out of 5 stars

Great selection of otherwise unavailable brands. Product arrived within a week (Caline Brutus dual overdrive + distortion pedal). Was a bit hesitant at first, because of some bad trust pilot rev... See more

Company replied

Rated 5 out of 5 stars

Very happy with the purchase. The shipment arrived quite quickly and in perfect condition. The service provided by Kytary has been unbeatable, with very good communication and up-to-the-minute product... See more

Company replied

Company details

  1. Musical Instrument Store

Written by the company

Guitarras, pianos, teclados, percusión, audio y mucho más. Precios bajos, el mayor inventario, entrega al día siguiente, 3 años de garantía, plazos de pago para larga distancia. Instrumentos musicales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Perfect

Good prices. Fast delivery. Only three days to recieve the product. Everything ok

March 11, 2022
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Reply from Kytary

Thank you for sharing your experience with kytary.es. It´s much appraciated. Eliška

Rated 5 out of 5 stars

EXCELLENT SERVICE

Fast international shipping. The product arrived well packaged and without any damage. Everything's fine. Recommended seller.

March 4, 2022
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Reply from Kytary

Thank you for sharing your experience with kytary! Glad to know everything was alright. Have a nice day and see you soon. Eliška

Rated 5 out of 5 stars

Perfect Service

This was the first time using Kytary and was perfect. Hope they keep the good level.

February 15, 2022
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Reply from Kytary

Thank you so much for your rating. Glad to know everything was alright. Eliška

Rated 1 out of 5 stars
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Reply from Kytary

Dear customer, the parcel is already in Spain ready for the delivery. DHL normally delivers within 4 working days, in your case 5. We are sorry for the inconvenience and hope everything goes well. Eliška

Rated 5 out of 5 stars

Great service

Great service. Useful online chat with easy going and informative staff.
Bought a Supro new amp but the amp was defective. Email Kytary and they managed the courier to pick the amp up and offer to sent me a full refund or any other amp or product. Decided for the same Supro amp model. And after a week it was at my door.
Great, trusty online shop. Recommended!

February 10, 2022
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Reply from Kytary

Thank you for sharing your experience with kytary.es and see you soon! Eliška

Rated 5 out of 5 stars

Great transaction

Great transaction! fast shipment, great products. I'll repeat!

February 10, 2022
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Reply from Kytary

Thank you for your rating! See you soon. Eliška

Rated 5 out of 5 stars

I bought and acoustic 12 string from…

I bought and acoustic 12 string from Kytary, it arrived at my home in Spain within a few days and was in perfect condition. They have some of the best prices on the Internet and definitely yhe best service.i will use them again and thoroughly recommend them. They used GLS as couriers and they were great too.

February 1, 2022
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Reply from Kytary

Thank you for your feedback! Glad to know you were satisfied. See you soon on kytary.es. Eliška

Rated 5 out of 5 stars

Very good Customer Service response

Very good Customer Service response. The person attending my call listened carefully (which is rare today), reacted quickly and efficiently and was preventive by offering a plan B in case that her proposal to solve my issue would not work. My Order was perfectly tracked out by email and delivered on time. 5*

January 31, 2022
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Reply from Kytary

Thank you so much for your feedback, it´s appreciated. See you soon on kytary. Eliška

Rated 5 out of 5 stars

Great service and friendly customer…

Great service and friendly customer interaction. The first delivery failed and my purchase was returned which was not the fault of kytary in any way whatsoever. They re-sent my purchase at no further cost to me. Highly recommend this company and I would not hesitate to purchase from them again.

January 25, 2022
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Reply from Kytary

Thank you for your excellent rating. See you soon in kytary.es! Eliška

Rated 4 out of 5 stars

In general terms

In general terms, everything OK (good price for the guitar and quick delivery to Spain), but one of strings of the guitar (the 1st and thinnest) arrived broken. That prevents me from giving a 5-star review.

January 17, 2022
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Reply from Kytary

Thank you for letting us know, glad to know your experience was good! See you soon in kytary.es! Eliška

Rated 5 out of 5 stars

Perfect

Perfect. On time.

January 5, 2022
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Reply from Kytary

Thank you for your rating. We really appreciate it. See you soon. Eliška

Rated 4 out of 5 stars

Delivered on time, but…

Everything right and delivered on time.
But I would have preferred received it in a box instead a padded envelope, because the box of the product came a bit crushed…

December 29, 2021
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Reply from Kytary

Thank you for your feedback, Juan, it´s much appreciated to improve our service. Eliška

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