La Maison Chic Reviews 196

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

The customer service and communication was amazing on EBay. Every question was patiently answered, every issue was dealt with courteously and from placing the order to the friendly and helpful delive... See more

Rated 5 out of 5 stars

We had been looking for ages for a table of a specific size and 'look'. At last we found it on the La Maison site; but, as we were ordering from overseas, we were a little apprehensive. We needn't... See more

Rated 5 out of 5 stars

The Metal Silver Nautical Maritime Porthole Glass Front Ship Wall Clock that I purchased was absolutely beautiful. It was packed very well & my enquiries about the clock before I purchased it were ans... See more

Rated 5 out of 5 stars

After I’d been let down by an earlier supplier & with a looming deadline of guests arriving we were THRILLED to find this shop! Vanessa was swift in her communications, understanding the time sensitiv... See more

Company details

  1. Home & Garden

Written by the company

La Maison Chic Interiors has a vast elegant collection of french furniture ranging from traditional french styles to contemporary decor. Browse our french style furniture & luxury bedrooms furniture accessories. Free delivery to England & Wales


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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Rated 5 out of 5 stars

chrome brackets for cistern

I ordered some chrome brackets to go under my toilet cistern, they were ideal.
The brackets were good quality and arrived really quickly.
All in all a perfect transaction.

January 22, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service...

I ordered the antique gold easel and when it arrived it was even better than the photos. Sturdy with beautiful detail. Delivery was quick and efficient and communication with the seller was excellent. Would recommend.

January 13, 2020
Unprompted review
Rated 2 out of 5 stars

Returns ploicy

I had to return my fire surround and was lead to believe it was only going to cost £65.00+vat for returning the fire surround but it was double this. I was sent a misleading email that made out i would only be charged £65.00+vat and this would be deducted when they received the fire surround. If i knew it was double i would have maybe thought twice about sending it back as it is almost a quarter of the original cost! I feel they need to rethink how they word their emails in the future to prevent any confusion. Very disappointed and feel slightly cheated as it was not made clear there would be two charges! Hope they can take this feed back on board and make sure they are clear with their customers in the future about the return policy's.

December 16, 2019
Unprompted review
La Maison Chic logo

Reply from La Maison Chic

Hi Marc,
we appreciate your feedback and sorry for the any confusion in regards to return charges that were applicable when discussed via email.
We are always happy to run through any charges and always work hard on improving our services. We do state in our returns policy that delivery and return costs may occur if an item is returned after it has been checked and accepted on delivery. It is always best to reject goods on delivery if the item is not as expected to minimise the return charges.
We also did advise you in correspondence that delivery cost and collection cost are to be covered by yourselves as per our terms & conditions found here - https://www.la-maison-chic.co.uk/terms-conditions/.
Even with the charges we applied to your refund to cover the courier costs for the delivery and return of goods we would still have to cover additional operating costs and would still be working to a loss.


Hope you have a lovely Christmas.

Kindest Regards, La Maison Chic

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