LANDBAY Reviews 613

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, staff, and customer service, highlighting their helpfulness, efficiency, and proactive approach. Many appreciate the smooth and streamlined processes, with particular mention of quick response times and effective communication from various teams, including underwriters and BDMs. Conversely, some people were dissatisfied with the product and response time. A few customers reported issues with product transfers being overly complicated or experiencing delays in mortgage redemption due to staff training. There were also concerns about unprofessional and patronizing communication from an adviser during a call, and in one instance, a very poor service experience during a product transfer, leading to a client being charged a higher rate.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency, responsiveness, and... See more

Staff

Clients share positive opinions on staff, frequently praising the helpfulness and professionalism of BDMs and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the great support from BDMs and... See more

Product

Customers had ambiguous experiences with product. While some reviewers praised the great products, rates, and... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more

Company replied

Rated 5 out of 5 stars

Recently did a Ltd company BTL Purchase for a client. The BDM Rahead was very informative and knew the criteria very well. The underwriter stayed in contact throughout and we had a direc... See more

Company replied

Rated 5 out of 5 stars

I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients h... See more

Company replied

Rated 5 out of 5 stars

As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throug... See more

Company replied


Company details

  1. Financial Institution
  2. Market Operator

Written by the company

Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

613 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing team at Landbay including the…

Amazing team at Landbay including the underwriter Collette and the business development manager Simone!!

Thanks for all your help!!

August 22, 2024
Unprompted review
LANDBAY logo

Reply from LANDBAY

Thank you Rikesh! We've passed this feedback on to Collette and Simone.

Rated 5 out of 5 stars

Landbay are a delight to work with!!

Landbay are a delight to work with!!

I highly recommend using them as the allocated underwriter and personal service cannot be faulted and I will always use their services for complex cases.

August 13, 2024
Unprompted review
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Reply from LANDBAY

Hi Sharon,

Thank you for your review. We're glad you enjoy working with us and we're able to help with your cases!

Rated 5 out of 5 stars

What a great lender

What a great lender, always in hand to help make the case fit, listened to use and once we found the correct rate to help the loan fit on a ltd co BTL the mortgage was produced in hours! will def use again!

July 31, 2024
Unprompted review
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Reply from LANDBAY

Thanks Natalie! We look forward to working with you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, swift responses and direct access to the underwriter. How refreshing is that!
Chloe was always so helpful and was ALWAYS available to speak to me which made the whole process so much easier. Thank you Chloe

July 26, 2024
Unprompted review
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Reply from LANDBAY

Hi Emilio,

Thank you for leaving a review. We've passed this on to Chloe!

Rated 5 out of 5 stars

Very quick turnaround on underwriting

Very quick turnaround on underwriting, quick system. Easy upload of docs. No unnecessary underwriting requests. Very impressed.

July 12, 2024
Unprompted review
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Reply from LANDBAY

Thank you Vanessa. We're glad you enjoyed working with us!

Rated 5 out of 5 stars

Very smooth processing

Very smooth processing. Welcome assistance from the BDM Ian. Very clear list of requirements and speed of processing from the underwriter James.
Very please with the outcome and impressed with the way the case as been handled.

July 3, 2024
Unprompted review
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Reply from LANDBAY

Hi Mark, thank you for your feedback. We have passed your review on to Ian and James.

Rated 5 out of 5 stars

HMO Remortgage

very easy to deal with and regular updates. special thanks to Jasmin Locke on a recent case that made Landbay, as always, very easy to deal with for cases

June 21, 2024
Unprompted review
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Reply from LANDBAY

Thank you Jordan! We've passed this review on to Jasmin.

Rated 5 out of 5 stars

Efficient at every stage

The system was easy to use, great support and service from the team and updated at every stage. Very efficient and the product offering was superb.

June 21, 2024
Unprompted review
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Reply from LANDBAY

Hi Lucy,

Thank you for your review. We're glad you enjoyed using our broker portal and our products.

Rated 5 out of 5 stars

A helpful BDM

A helpful BDM, an understanding and communicative Underwriter and a Head of Sales who got involved.

June 20, 2024
Unprompted review
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Reply from LANDBAY

Thank you Chris! We're glad you enjoyed working with us.

Rated 5 out of 5 stars

Enjoyable experience

Jon Braddick, BDM, very approachable and know what help is needed .
Shalini Tamang,Underwriter, understand the case really well and help to solve the valation problem and always keep us updated.
Plus their system is very simple to use.

June 7, 2024
Unprompted review
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Reply from LANDBAY

Hi Nan,

Thank you for your review and feedback. We have passed this on to Jon and Shalini.

We look forward to working with you again soon.

Rated 5 out of 5 stars

Very easy to deal with..

Very easy to deal with... Good BDM's and underwriters.
It was an easy process and Landbay are a lender I would use again.

April 6, 2024
Unprompted review
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Reply from LANDBAY

Hi Ian, thanks for your review. We're glad you found our process easy and hope to work with you again soon!

Rated 1 out of 5 stars

Absolutely the worst lender I have ever…

Absolutely the worst lender I have ever dealt with. My experience with Landbay Mortgages has been nothing short of a nightmare. Initially, I was on a fixed-rate mortgage, which suddenly switched to a floating rate without proper notice, effectively doubling my mortgage payments. The new rate was so exorbitant that I had to negotiate a payment plan just to manage the skyrocketing costs.

The ordeal didn't stop there. After enduring months of delays because they kept requesting additional documents, the head underwriter finally approved my new mortgage. However, just when I thought the nightmare was over, they pulled the new mortgage offer without any valid reason. This happened after they had dragged the process out long enough to push me into arrears and force me into a payment plan under the oppressive floating rate.

Landbay Mortgages' incompetence and unscrupulous practices are appalling. They have no regard for their clients' financial stability and seem to thrive on creating distress. Their constant delays, changing terms, and ultimate withdrawal of the approved mortgage demonstrate a complete lack of professionalism and reliability. I urge anyone considering Landbay Mortgages to steer clear and find a more trustworthy lender. This company is an absolute disaster and will only lead you into financial ruin. Avoid at all costs.

May 27, 2024
Unprompted review
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Reply from LANDBAY

Dear Vivek,
 
We understand that mortgage terms can be complex, and we appreciate your patience in allowing us to look into your case.
 
A fixed-rate mortgage will always revert to a variable rate once the fixed period ends, which was 5% + BBR, as detailed in your mortgage offer. It also outlines when the fixed rate period ends.
 
We also notified your broker 90 days before the end of your current fixed deal and then we notified you 30 days before.
 
Regarding rescinding your new mortgage offer, Landbay is a responsible lender with strict policies that need to be met to consider a new application.
 
I appreciate that this isn't the outcome you would've wanted. However, I hope that our response clearly explains why we have made this decision.

Rated 5 out of 5 stars

Scott (Underwriter)

Scott (Underwriter), was amazing. Constantly keeping me updated and being proactive. So grateful he was dealing with this case as I don't think it would have been offered without him.

May 29, 2024
Unprompted review
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Reply from LANDBAY

Hi Creig, thank you for your review. We're glad you enjoyed working with Scott and have passed this on to him.

Rated 5 out of 5 stars

Virtually unparalleled access and…

Virtually unparalleled access and excellent service from Landbay's underwriter on a number of recent cases, without which it's entirely possible none would have proceeded with this lender.

May 29, 2024
Unprompted review
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Reply from LANDBAY

Thank you Ron! We look forward to working with you again soon.

Rated 5 out of 5 stars

Landbay from enquiry to offer

Landbay from enquiry to offer - simple application process, with shopping list of requirements and items conditioned for offer made the application process transparent and achievable there by meeting clients objectives - Very happy

May 22, 2024
Unprompted review
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Reply from LANDBAY

Hi Paul, thank you for your review. We're pleased you found the application process simple and hope to work with you again soon!

Rated 5 out of 5 stars

Great lender

This lender delivered a quick efficient service throughout. Great product and very helpful. Harry was always on hand to answer any queries. Highly recommend

May 20, 2024
Unprompted review
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Reply from LANDBAY

Hi Marian, thank you for your review. We're glad you enjoy our products and working with Harry.

Rated 5 out of 5 stars

Simrat the underwriter was amazing

Simrat the underwriter was amazing. kept in contact with me. friendly. Even called me to offer a cheaper rate before pressing the green light on the mortgage offer! amazing. keep up the good work.

May 20, 2024
Unprompted review
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Reply from LANDBAY

Hi Jahan, thank you for your review. We've passed your feedback on to Simrat!

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