Landscaping Direct Reviews 

205
•
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I ordered two pots of Karl Foerster grass. I received two different grasses, neither one was Karl Foerster. They should not have filled the order or contacted me if it was out of stock. Disappointing... See more

Rated 5 out of 5 stars

What a fantastic company! My order was delayed due to the couriers but rather than putting me out Landscaping delivered my parcel personally. I've never known a company to go above and beyond to help... See more

Company replied

Rated 5 out of 5 stars

Easy to order online. Competative price & delivered free. Not notified by delivery company about day & time window....they just turned up, so good job I was at home to receive the item. However, w... See more

Company replied

Rated 5 out of 5 stars

Great price, speedy delivery and great communication. However, what really made my experience exceptional was the professional way that Tom handled the website issue that prevented me from being able... See more

Company replied

Company details

  1. Landscaping Supply Store
  2. also in
  3. Building Materials Supplier
  4. Garden Center

About Landscaping Direct

Written by the company

Landscaping Direct offers exceptional landscaping products, delivered direct. We also provide helpful advice and inspiration to help you with your next outdoor project.

We have carefully collated products for their superior performance, giving us complete confidence that what we offer is the best out there. We keep our costs down to keep our prices low – creating superb value for exceptional quality.

Our aim is to offer fantastic customer service and we are regularly adding help, advice and inspiration throughout the website. Whether you are planning to transform your own garden, or you’re a seasoned professional, our blogs and inspiration sections are designed to share knowledge and spark ideas.

We are constantly growing. Working with suppliers to expand our product ranges with new and exciting products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(205)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service . Thanks

March 25, 2023
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Reply from Landscaping Direct

Hi Mr Mankelow, thank you very much for your positive review, it's much appreciated. Wishing you all the best, Tom - Landscaping Direct.

Rated 5 out of 5 stars

Great prices really good sandstone and…

Great price really good sandstone and delivery was super quick

March 18, 2023
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Reply from Landscaping Direct

Hi David, thank you for your kind review! I'm really glad the price, quality and service was up to scratch. Thanks, Tom - Landscaping Direct.

Rated 5 out of 5 stars

Good products and prompt delivery

Good products, sensible prices and prompt delivery.

March 21, 2023
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Reply from Landscaping Direct

Hi Mr Wickson, thank you for taking the time to leave us a positive review, it's much appreciated. Tom - Landscaping Direct.

Rated 5 out of 5 stars
Landscaping Direct logo

Reply from Landscaping Direct

Hi Mike, thank you for taking the time to leave a review. I'm glad everything arrived quickly and was well-priced. Thanks, Tom - Landscaping Direct.

Rated 5 out of 5 stars

Excellent product

Excellent product, no breakages and delivered on the requested day.
Many thanks

March 14, 2023
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Reply from Landscaping Direct

Hi John, thank you very much for your review. I'm glad everything arrived as planned for you. Best wishes, Tom - Landscaping Direct.

Rated 5 out of 5 stars

Split pack supplied

The website was really easy to use and this company allows you to buy split packs of single size slabs which was what I wanted. The slabs were delivered after 7 days and they have been placed where I asked on the driveway. The sandstone looks really nice:)

March 4, 2023
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Reply from Landscaping Direct

Thank you very much for your review, it's much appreciated! I'm glad you managed to order what you wanted with us and it was delivered conveniently for you. Thanks, Tom - Landscaping Direct.

Rated 4 out of 5 stars

Slabs

Hi

Placed the order.
Received confirmation of order.
Couple of day later confirmation of delivery.
Delivered on time.

Unfortunately once I unpacked there was a couple of slab that was broken.

Not had chance to report damage.

March 1, 2023
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Reply from Landscaping Direct

Hi Stuart, I'm glad everything arrived quickly for you. Sorry to learn that two of the circle segments arrived damaged. Thank you for reporting last night with images, we've arranged for the replacements to arrive with you tomorrow. Thanks, Tom - Landscaping Direct.

Rated 5 out of 5 stars

Order came quickly

Order came quickly, thanks!

February 20, 2023
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Reply from Landscaping Direct

Hi Mr Wilson, thank you for taking the time to leave us a review, it's really appreciated. I'm glad everything arrived quickly for you. Thanks, Tom - Landscaping Direct.

Rated 3 out of 5 stars

delivery issue

My mistake that I ordered twice but I was charged for two x deliveries @ £7.50 each despite the two parcels coming in the same van and delivered at the same time. Would have thought that an alert would have been raised and this checked on receipt of order. Could have easily just charged me for the one delivery.

February 1, 2023
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Reply from Landscaping Direct

Hi Mrs Smith, I’m sorry to see your review and how you feel you’ve been overcharged for delivery. Just for peace of mind; although we learned afterwards that the second order was placed in error, if the two tubs were instead ordered in a single transaction, the delivery charge still would have come to £15.00 as the couriers charge by weight (£7.50 per 20Kg) so please be assured that you weren’t charge more than you should have. If the two orders would have amounted to only one delivery charge, we quite rightly would have corrected this and not assumed the second order was an addition. Apologies for the confusion, but I hope you no longer feel that you’ve been over-charged.

Tom - Landscaping Direct.

Rated 5 out of 5 stars
Landscaping Direct logo

Reply from Landscaping Direct

Hi Mr Baughen, thank you for taking the time to leave us a review. I'm glad the sample paving arrived quickly for you - I hope we can help you further. Thanks, Tom - Landscaping Direct.

Rated 5 out of 5 stars

Ordered online

Ordered online, very easy to do, delivered within the time stated. Great service

January 4, 2023
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Reply from Landscaping Direct

Hi Mr Goffin, thank you very much for your kind review! We really appreciate the feedback. Thanks, Tom - Landscaping Direct.

Rated 5 out of 5 stars

Excellent

Great price prompt delivery, would recommend Landscape Direct and would use them again.

December 23, 2022
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Reply from Landscaping Direct

Hi Mr Smith. Thank you for your kind review, I’m really glad you’d recommend us and I do hope we can help you again soon. Tom - Landscaping Direct.

Rated 5 out of 5 stars

Can’t praise them enough

Can’t praise them enough. Answered every query I had and went off of their way to help with my project.

December 7, 2022
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Reply from Landscaping Direct

Hi Barrie, thank you very much for your review! It's very much appreciated and I'm really glad you're happy with us. We're looking forward to helping you finish the project and hopefully get to see how it's turned out! All the best, Tom - Landscaping Direct.

Rated 5 out of 5 stars

Easy grout

Great product, fast delivery, no hassle.

December 5, 2022
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Reply from Landscaping Direct

Hi Stephen, thank you for your review - it's really appreciated. I'm glad you're happy with us. Thanks, Tom - Landscaping Direct.

Rated 5 out of 5 stars

10/10 !!!

I cannot be more happier to order cladding from this company. Customer service 10/10! Delivery received after 2 days and quality+price relation is the best what I have found online.

December 6, 2022
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Reply from Landscaping Direct

Hi Jolanta, thank you so much for your review! I'm really glad you're happy. Thank you for choosing us and for your kind words. Tom - Landscaping Direct.

Rated 5 out of 5 stars

Excellent service

Really excellent service and competitive price. I even spoke to a real person :-)

November 24, 2022
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Reply from Landscaping Direct

Hi Scott, thank you for your kind review! I'm really pleased you were happy with us - we are very much indeed real people! Thanks, Tom - Landscaping Direct.

Rated 5 out of 5 stars

Great service

Great value and helpful communication. delivery had an issue with first drop, was resolved quickly by Tom. Good business to buy from.

November 29, 2022
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Reply from Landscaping Direct

Hi Peter, thank you so much for your review. I'm glad we managed to solve the problem and that you are happy with us. I hope we can help you again soon. Thanks, Tom - Landscaping Direct.

Rated 5 out of 5 stars

Great customer service and…

Great customer service and communication products arrived on time very happy!

November 7, 2022
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Reply from Landscaping Direct

Hi Nina, thank you very much for your review! I'm glad everything arrived as planned and you're happy. I hope we can help you again soon! Tom - Landscaping Direct.

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