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Rated 1 out of 5 stars

Whilst the venue itself was great the after sales customer service from Lane 7 is shocking. After leaving my glasses there is has taken 16 phone calls (over 3 days)and speaking to 4 different people... See more

Rated 1 out of 5 stars

Went with my son and daughter as was celebrating my son’s 16th birthday! From start to finish our experience was terrible, booked to play 3 games, bowling, ping pong and pool , you only get half an ho... See more

Rated 5 out of 5 stars

Dibor @Lane7 Victoria: Thank you to Dibor at Lane7, Victoria. Thanks to him, we had a great time- he went above & beyond & he corrected any delay within mins & was so efficient & professional. Wit... See more

Rated 5 out of 5 stars

We had a great time at Lane 7, all the staff were incredibly friendly and really made the experience something special. One staff member stood out to us however, and that was Rio. He was fun, full of... See more

3.4

Average

TrustScore 3.5 out of 5

131 reviews

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3.4

All reviews

(131)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant night out

Absolutely brilliant night out, special shout out to Charlotte, Niamh, Tom and David!They all went above and beyond to ensure we had a great night. Such a great variety of games and drinks will deffo be back

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Dibor @Lane7 Victoria 5*:

Dibor @Lane7 Victoria:

Thank you to Dibor at Lane7, Victoria. Thanks to him, we had a great time- he went above & beyond & he corrected any delay within mins & was so efficient & professional. Without Dibor's input, there was no system of queueing/ being served that was working well, until he was present.
Dibor 5*

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

Lane 7 in Camden….

Lane 7 in Camden….
Service is REALLY SLOW it wasn’t busy at all staff stand around on their phones think most of them are high and spaced out. Nothing is explained to you regarding play dirty you have to work out that you need a card from upstairs they apparently need to help you make a team name and then you go downstairs it’s like self checkout no one is around to help! The games are not good at all nothing like fair game! The staff are really nice helpful and want you to have a good time! At lane 7 they just want you to shut up and go home well that’s the vibe I got

May 17, 2025
Unprompted review
Rated 3 out of 5 stars

Honest feedback

At the time of making the enquiries for a surprise birthday booking of darts and Karaoke I had numerous email back and forth trying to organise costs and numbers, once this was finally organised I went to pay the balance only to find out they hadn’t provisionally booked it at all despite telling me they had! So the booking experience was not good at all.

The darts didn’t calculate the score correctly which was very disappointing,

Karaoke was good fun!

On a good note, the Service was really friendly, we were served by Casey a number of times and she was so smiley, friendly and helpful!

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Went to my very first Lane7 last week…

Went to my very first Lane7 last week in MK.. it was really busy and even though you could tell the team were slightly understaffed, They done a great job and I had a really good experience. Will definitely be going again.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Love the venue

Love the venue. Definitely feels like what we’ve been missing in MK for some time. Love the neon ascetics too.
Friendly staff and great choice of activities. Will definitely be visiting again.

Also would love to shout out Tom as he made us feel welcome and was a great host to chat with.

March 22, 2025
Unprompted review
Rated 2 out of 5 stars

Bought the ‘All In’ for package - was not worth it!

Bought the ‘All In’ for package in MK but it was definitely not ‘all in’. Most activities were not included, constantly going back and forth to the check in for each activity. Lack of clarity over what we had included and what wasn’t. Staff were somewhat helpful.
The activities themselves are good but did not feel like we did much.
Arcade was half working - you would pay at the machine for it then not to work and get told that you can’t get any money back.
Lack of clear guidelines for first time users at what to do.

March 23, 2025
Unprompted review

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