Leaders - Beckenham Reviews 

112
TrustScore 5 out of 5

4.8

73 High Street, BR3 1AN Beckenham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had a great experience with Jake viewing a property. He was friendly, professional and made the whole process feel really easy and comfortable. I would definitely recommend Jake to anyone looking fo... See more

Rated 5 out of 5 stars

Summer has been fantastic from start to finish. She was professional, approachable, and kept me updated at every stage, making the whole process smooth and stress free. What stood out most was her gen... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Leaders Beckenham, especially Molly Lucking, who handled our tenancy from start to finish. Molly was professional, responsive, and very supportive throughout the entire p... See more

Company replied

Rated 5 out of 5 stars

Leaders have let my property and then sold it over a period of 4 years. They have been consistently helpful, knowledgable and supportive and I would highly recommend them as an Estate Agent. In partic... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Beckenham

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 73 High Street, BR3 1AN, Beckenham, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

112 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(112)

2,176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Summer was AMAZING

Summer was AMAZING! Updating me throughout the process, dealing with my worries and just getting job done! Thank you for all your help!

August 28, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear David Davies We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Thank you Summer for all your support…

Thank you Summer for all your support and help! Great Service

August 29, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Sydney We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Very professional service and helpful.

July 19, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Mark We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

A true “Summer” experience

Summer has been fantastic from start to finish. She was professional, approachable, and kept me updated at every stage, making the whole process smooth and stress free. What stood out most was her genuine care, attention to detail, and how quickly she responded to any questions I had. It felt reassuring to know she was handling everything with such efficiency. I couldn’t have asked for a better agent. Thank you, Summer, for going above and beyond.

August 20, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Americans We greatly appreciate your 5-star review and the time you took to share your experience with Summer . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Summer was excellent

Summer was very helpful and friendly!
She answered all our questions and provided us with great information from viewing the property to getting us the contract!

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Had to review again because I've been accused of not paying

I've written a review last month (June 2025) about how poor Leaders Beckenham is at making administrative mistakes for me as landlord and not really providing me with a *paid* service.

I have spent so much time in highlighting and correcting their errors and then having to go through a load of email exchanges that really shouldn't have happened in the first place. It has actually caused me more time and I might as well have fully managed the admin of the property myself.

Felt I had to review again today, as the manager of Beckenham Leaders emailed me and part of it read:
"We have been paid £0 for the management of your property since the start of the tenancy."

No, that's not factually correct. I have, since only April 2025, paid £695.60 (excluding VAT *and* other regulatory charges on top of this) to Leaders during a course of only 3 months. I sent the account statements that details the charges to the manager in question which were allegedly 'not paid for'...that details a load of payments to Leaders.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Summer for all your helpful…

Thank you Summer for all your helpful advice and guidance!

July 12, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Mrs Hill

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thanks summer for all your help

Thanks summer for all your help!
Amazing service.

July 21, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Cjt

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Avoid as single property landlord

The negative Trust Pilot reviews to date (June 2025) are very accurate.
They clearly reflect a single property landlord experience in late 2024 in the Beckenham area.
Apparently no improvements over the past few months.

November 14, 2024
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Robert

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Exceptional service from Rizwan Ali at Leaders Beckenham

I had the most fantastic experience with Rizwan Ali at Leaders Beckenham.

Throughout the whole process of buying my first flat, Riz went above and beyond for me. He responded to the multiple queries I had (on the day), was incredibly communicative, accommodated my tricky request to have a kitchen fitter go to the property to get dimensions (so I could get started on the redesign), and did everything in his power to ensure my purchase got over the line. When Riz was on leave, his colleague Adrian was similarly fantastic, and ensured things kept moving with the purchase.

I was truly supported by Riz at every step along the way, and am so grateful to him for all he did to help me get my dream home.

I cannot sing the praises of Leaders Beckenham more highly!

June 13, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Ciara

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Riz and Adrian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

A big thank you to Molly for helping us…

A big thank you to Molly for helping us with our property search!

April 30, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Nancy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Molly a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Just a massive thank you to Molly we…

Just a massive thank you to Molly we couldn’t of done it with out you!

June 6, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service & GREAT people to deal with!

Dealing with Molly has always been a pleasure and I can highly recommend Leaders should you wish to use them to manage your property.

Well done Leaders!

June 5, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Molly was a pleasure

Molly was very informative, polite and helpful a pleasure to talk to.

June 6, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Joanne Lucking
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I had an amazing experience at Leaders

I had an amazing experience at Leaders, Molly specifically was super helpful and gave us lots of information and support. Really appreciated all the info, thank you so much!

June 6, 2025
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Faye Bath
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

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