I had a pleasant experience with Macy at my viewing last week Friday. Macy calmly took me around the property and addressed my concerns regarding a scaffolding outside the adjacent property. Macy e... See more
Location
Switch location20-21 Church Road, BR2 0EG Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Macy was very polite and helpful, answering any question or worries that me and my partner had when we were looking for a flat. We would recommend her services to anyone else in the same position.
The worst tenant agency ever in London. I booked a week ago, their representative Macy agreed for a Saturday booking. When I reached, Lucy didn't pick up the call. I call for more than an hour and she... See more
We had a great experience with Leaders when moving into our new flat. James and Sharon were incredibly helpful throughout the whole process and made everything feel so easy and stress-free. They were... See more
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Bromley
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
20-21 Church Road, BR2 0EG, Bromley, United Kingdom
4.8
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful experience in viewing
This review is for Ms Lillie who was really wonderful in our viewing process of the property. The main thing is her follow up and taking feedback. By profession I am from sales background and really think she can take this next level. Thanks a lot for the support. Keep up the good work
November 3, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Vishnu V We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Amazing experience !!
November 5, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Layla Sks, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Want to thank Molly for her guidance…
Want to thank Molly for her guidance through my renting process.
November 5, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Nancy Marie Blackmore We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
thank you Molly for all your help just…
thank you Molly for all your help just fantastic with help even from a phone call !
November 5, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Connie Dredge We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I really enjoyed dealing with leaders…
Excellent customer service
I really enjoyed dealing with leaders team , they are excellent team , Moly has supported me in my application many thanks Moly .
Special thanks to summer who exceeded my expectations in help and support, she went the extra mile and called me to fellow my request.she is informative and polite , Summer you are amazing , many thanks
November 3, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Salwa Elbadrawy We greatly appreciate your 5-star review and the time you took to share your experience with Molly and summer . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Summer was professional
Summer was professional, personable, friendly and informative today when I called about viewing a letting property.
I was registered quickly and efficiently.
October 30, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Louise We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thank You Leaders/Shuk
I am a first time landlord and cannot recommend Shuk at Leaders highly enough. Shuk is courteous, efficient and clearly highly skilled at what she does, which has made the process of renting my property a straightforward, stress free experience. Thank you so much!
October 29, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Kaz We greatly appreciate your 5-star review and the time you took to share your experience with Shuk. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Lillie was absolutely amazing with my…
Lillie was absolutely amazing with my let. She really helped Me navigate what I needed to be doing and when to do it !!
October 25, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sabruskia Bonval We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Good Experience
Summer was very efficient / polite through out the process would definitely recommend her as an agent.
October 24, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Jayldn We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
From our first contact with Leaders…
From our first contact with Leaders Molly has been more than helpful. Any questions Molly found out the answers and relayed them back to us as quick as she could. She is such a lovely person polite and understanding and is an asset to your company.
Thank you for all your help.
Highly recommend.
September 24, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Jo Rumin We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Excellent support from Summer O'Grady
October 10, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Gajath Gimar Dissanayake We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A big thank you so much to Molly for…
A big thank you so much to Molly for all her help and guidance
October 10, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Margaret Louise We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Trusted Team.
Fully recommend the brilliant team of Leaders. Top customer service, and very knowledgeable. Many thanks to Harrison for your very friendly advice and patience!
September 12, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sue Freeman We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Fantastic
I had a fantastic experience with Leaders.
Their team was incredibly helpful, friendly, and knowledgeable, especially Harrison who showed us around, which made the whole process smooth and stress free. Highly recommend.
September 30, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Hayley Barnes We greatly appreciate your 5-star review and the time you took to share your experience with Harrison and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Amazing service provided
Amazing service provided, all requests dealt with promptly and professionally and brilliant customer service.
I’d like to single out Harrison, who has been a great ambassador for the company.
September 30, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Imran Tariq-Syed We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Bromley
Dear Felipe da Silva Almeida
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Moly was very patient and friendly, and helped us to manage the dates and rent more affordably
The member of the agency Molly, was very patient and helped to do friendly negotiation with the landlord.
September 29, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Carlandio de Jesus Oliveira
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Fantastic work Leaders and Molly
Leaders have been helping me with renting my property for the last 15 years and they are very good at it and supportive. I only had 7 working days in between tenants to prepare the property with quite a lot to do and be ready for the new tenant. Molly from Leaders was very good and efficient in helping me with finding the right people to do the job. She even answered my phone call on her day off to help. Really appreciate it.
September 11, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Lionel Oo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Summer has been so helpful and dealt…
Summer has been so helpful and dealt with all my questions in a timely manner, I appreciated the time that she gave me. A very professional lady.
September 24, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Jackie Tracey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Such a great team!
Such a stress free experience! All the team at Leaders were so polite and helpful. Such a lovely team!
September 18, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sophie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.