I had a pleasant experience with Macy at my viewing last week Friday. Macy calmly took me around the property and addressed my concerns regarding a scaffolding outside the adjacent property. Macy e... See more
Location
Switch location20-21 Church Road, BR2 0EG Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Macy was very polite and helpful, answering any question or worries that me and my partner had when we were looking for a flat. We would recommend her services to anyone else in the same position.
The worst tenant agency ever in London. I booked a week ago, their representative Macy agreed for a Saturday booking. When I reached, Lucy didn't pick up the call. I call for more than an hour and she... See more
We had a great experience with Leaders when moving into our new flat. James and Sharon were incredibly helpful throughout the whole process and made everything feel so easy and stress-free. They were... See more
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Bromley
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
20-21 Church Road, BR2 0EG, Bromley, United Kingdom
4.8
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Molly was amazing
Molly was amazing ! She made the whole process of finding a rental quick, easy and stress-free. Super friendly, responsive and knew exactly what I was looking for. Couldn’t recommend her more!
July 23, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Katie Hawker
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Very efficient and informative.
I would strongly recommend Leaders Estate Agents.
I was very apprehensive about renting a property for the first time but thanks to Molly who handled my search, I was put at ease straight away. Molly was very friendly and approachable but also extra professional. Whenever I had a query she was very prompt to get back to me with answers and kept me informed of every step of the process. Thanks to Molly my fears were unfounded.
Well done leaders and thank you Molly.
June 27, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Michael
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Thank you Molly
Thank you Molly for your help, really appreciate it 😊
July 16, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Nicola Reed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Molly Lucking
Molly is professional, friendly and extremely helpful. She has gone the extra mile to make sure we are happy with the services on offer.
April 9, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Abigail
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Molly was incredibly helpful throughout…
Molly was incredibly helpful throughout the whole process of helping me rent a flat. She was professional, friendly, and always quick to respond to any questions. Made the experience completely stress-free — couldn’t have asked for better support! Thank you Molly
July 21, 2025
Unprompted review
Reply from Leaders - Bromley
Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Everything went very smoothly
Everything went very smoothly. Molly was really very helpful during the entire process.
July 18, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Aryan Gupta
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Summer was great
Summer was great! Was available and attentive to our needs.
July 7, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Laura
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
thanks y’all
thanks y’all! this has been a really nice experience so far!
July 17, 2025
Unprompted review
Reply from Leaders - Bromley
Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Summar was great
Summar was great, answered all our questions out of working hours too
July 11, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Habiba
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Great Service
Harrison was very quick to respond to me, helpful and happy to assist in any way. Very pleased with the service.
June 26, 2025
Unprompted review
Very professional and efficient
I was corresponding with Harrison today and I must say I found that he was very professional and efficient in organising / scheduling my viewing today. Thank you!
June 25, 2025
Unprompted review
Summer has been amazing!
Summer has been amazing! She has made the whole process go super smooth ahead of moving in. Thank you!
June 20, 2025
Unprompted review
Renting from Leaders Bromley Office
Renting from Leaders Bromley Office. Summer has been really, really helpful and supportive with all the forms and processes necessary during setting up our first rental.
Can’t praise her friendly professionalism enough.
June 20, 2025
Unprompted review
Housing enquiry
I recently enquired about housing in the Bromley area, Harrison from the Bromley branch was amazing help providing excellent advice and gave me some great insight to my options. Top class service, thank you again!
April 23, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Lucas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Harrison a 5 star rating!
Many thanks
Customer Care Team
Rental enquiry
Contacted Leaders estate agents spoke to Summer who was very helpful with all the information regarding a rental property. She was very thorough and double checked all the information.
June 12, 2025
Unprompted review
Reply from Leaders - Bromley
Dear DG
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Summer a 5 star rating!
Many thanks
Customer Care Team
Had a positive experience with Leaders
Had a positive experience with Leaders. Shuk was very pleasant, and made the experience of letting out my property a very seamless one, and they found perfect tenants for me too :)
Highly recommended!
May 26, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sarah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Shuk a 5 star rating!
Many thanks
Customer Care Team
I had a really great experience with…
I had a really great experience with summer! She is extremely friendly and helpful. Her communication is great, she is very reliable and I am really appreciative for all her help. I’d highly recommend her to anyone!
June 9, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Chloe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Summer a 5 star rating!
Many thanks
Customer Care Team
Summer
Doing everything to help, very professional, and knowledgeable .
Happy days
June 7, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Ram
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.