"Huge shoutout to Aimee and Holly! These two are the definition of friendly and professional. They go above and beyond to make sure you feel heard and cared for. Their superb service truly stands out... See more
Company replied
Location
Switch location11 Worcester Road, B61 7DL Bromsgrove, GB
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See what reviewers are saying
I loved working with Leaders. We had two houses to put on the market, and the team did absolutely everything to make sure that everything went smoothly. They were very understanding, supportive and... See more
Company replied
Me and a friend had plenty of viewings yesterday, with one including a property that was being rented out via this estate agent. We were greeted at the property by Holly, who I have to say was... See more
Company replied
Leaders Bromsgrove is amazing! Special thanks to Kim, who helped rent a flat in just a week’s time (!) and the whole process was really smooth and trouble-free! Lydia was really very welcoming and hel... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Bromsgrove
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
11 Worcester Road, B61 7DL, Bromsgrove, United Kingdom
4.6
Excellent
97 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holly - Bromsgrove Listers
Me and a friend had plenty of viewings yesterday, with one including a property that was being rented out via this estate agent. We were greeted at the property by Holly, who I have to say was excellent at her job.
I would say the majority of estate agents we met with the difference between others and our experience with Holly was night and day. She was very talkative, made you feel comfortable with asking questions and made casual conversation whilst we filled out the forms which made her stand out against other estate agents (from other agencies). She was very professional and had an answer for any questions we asked without the need of any notes.
The property was excellent but, admittedly, the professionalism and how Holly was during our viewing made us feel comfortable with proceeding with renting a property through Listers, giving us that extra assurance that this property was right and Listers were the right estate agency to go through.
The communication with her since the viewing has been extremely quick and very thorough, which has helped massively.
Overall, a great impression from her on behalf of Listers, who I will definitely be recommending friends to consider if looking to rent or purchase a property.
May 14, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Ryan
We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
"Huge shoutout to Aimee and Holly
"Huge shoutout to Aimee and Holly! These two are the definition of friendly and professional. They go above and beyond to make sure you feel heard and cared for. Their superb service truly stands out in the industry, they are proactive, compassionate, and incredibly efficient. If the management is reading this: you’ve got two absolute gems on your team! Thank you both for all your help."
May 7, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear M Shah
We greatly appreciate your 5-star review and the time you took to share your experience with Holly and Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Everybody that I have interacted with…
Everybody that I have interacted with especially Holly Leek at the Bromsgrove office have been friendly and very helpful.
April 17, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Adrian
We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Aimee Taylor at Leaders Bromsgrove was…
Aimee Taylor at Leaders Bromsgrove was really helpful in setting up my new tenancy agreements and making sure as a landlord I had everything in place that was required.
March 1, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Ian Wormington
We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Aimee was brilliant from start to…
Aimee was brilliant from start to finish in helping me get into my rental property. She was efficient, organised and patient, she responded quickly and made sure that every part of the process from the first viewing to move in day was seamless and easy.
February 26, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Joslyn Finch
We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I loved working with Leaders
I loved working with Leaders. We had two houses to put on the market, and the team did absolutely everything to make sure that everything went smoothly. They were very understanding, supportive and proactive.
I especially enjoyed working with Aimee and Holly. They set very high standards of professionalism, friendliness and willingness to go the extra mile.
March 20, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Lidiya Karibzhanova
We greatly appreciate your 5-star review and the time you took to share your experience with Aimee and Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Excellent service
Aimee has been brilliant from start to end. Really efficient and friendly service keeping us updated every step of the way. Thank you :)
March 10, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Golf Bravozero
We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Our new home was secured on the same…
Our new home was secured on the same day as our call to Leaders by Holly and she provided first hand assistance to guide us through the whole process. We would recommend their services.
February 26, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Graham Clarke
We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
The worst esate agents I've ever come…
The worst esate agents I've ever come across. They rip you off, they don't get work done that's been needing urgent attention and fixing for over a year. And Alice Gladd likes to open mail that's addressed to tenants (criminal offence) so she needs to quit and be jailed. Would not recommend these at all unless you're looking for an estate agency that have no clue what they're doing and just want to screw you over. They make fake accounts to put good reviews too. Sad sad agency.
February 19, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Jay Timmons,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Amazing
Great team, especially Aimee who has gone above and beyond!
February 10, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Ali, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Aimee. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Throughout my process of finding…
Throughout my process of finding somewhere to rent in Bromsgrove, Leaders and especially Holly has been incredibly helpful and responsive. When one application didn't proceed they helped find another property and sorted everything out for me. As someone who wasn't sure what they were doing, Holly has been amazing at answering all my questions!!
January 30, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Megan We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
AR Electics Ltd
AR Electics Ltd - Redditch did some work in the property today & they were Great 👍🏼
Most friendly & efficient , did a very thorough Job 💯 & Proffessional
Thank you Andrew & assistant 😊
Would highly recommend !!
January 6, 2026
Unprompted review
Reply from Leaders - Bromsgrove
Dear Lisa We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The staff helped with our move
The staff helped with our move, where they could. Emails were answered as soon as possible. Friendly staff
October 1, 2025
Unprompted review
Reply from Leaders - Bromsgrove
Dear .mr Anthony Dowd & Mrs Toni Dowd, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Holly and the team were great at…
Holly and the team were great at communicating and dealing with any queries we had
December 9, 2025
Unprompted review
Reply from Leaders - Bromsgrove
Dear Brad We greatly appreciate your 5-star review and the time you took to share your experience with Holly and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I wanna thank Holly for helping us get…
I wanna thank Holly for helping us get a beautiful home. She was so patient. Kind and polite. Also listened to our concerns and reassured us with what to do next. We had couple of viewings with leaders, and always wished to have Holly to guide us through everything. Thank you Holly for your support
October 29, 2025
Unprompted review
Reply from Leaders - Bromsgrove
Dear Ashly Jose We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders is a very trustworthy…
Leaders is a very trustworthy platform…and Holly especially was really helpful. She has been so patient and kind with us, really appreciate her effort and dedication.
November 14, 2025
Unprompted review
Reply from Leaders - Bromsgrove
Dear Nandana Joseph We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Holly
I had a viewing with Holly. She answered all my questions and was a great help all through the stage of getting a property. Communication was smooth and there was no need chase her around unnecessarily. Thank you Holly
November 12, 2025
Unprompted review
Reply from Leaders - Bromsgrove
Dear Bridget Oluwande We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Contracts need careful reading
I just want to advise landlords to read their Leaders contracts really carefully. They have a clause which they believe enables them to continue acting as managing agent when the landlord has given notice. This is a specific Leaders clause.
This includes warning tenants to stop using gas appliances 6 months after Leaders stopped being the managing agent.
November 5, 2025
Unprompted review
Reply from Leaders - Bromsgrove
Dear D Wiggins
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Aimee has been exceptional at finding…
Aimee has been exceptional at finding me a new property. She's been on the ball every step of the way, which makes things so much easier and prevents wasted time. 10/10 as far as I'm concerned.
October 24, 2025
Unprompted review
Reply from Leaders - Bromsgrove
Dear Richard We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5 stars for Aimee and Holly at Leaders
5 stars for Aimee and Holly at Leaders. From the beginning they have kept me up to date with my property and I’ve not needed to call with questions. They’ve made the letting process smooth and easy.
October 22, 2025
Unprompted review
Reply from Leaders - Bromsgrove
Dear Adrian Goodwin We greatly appreciate your 5-star review and the time you took to share your experience with Aimee and Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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