Leaders - Bromsgrove Reviews 

106
TrustScore 4.5 out of 5

4.6

11 Worcester Road, B61 7DL Bromsgrove, GB


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See what reviewers are saying

Rated 1 out of 5 stars

This is for the Bromsgrove & Worcester office.. Unfortunately this has to be a review of complaint !! I have been a good Tenant for over 5years & taken care of the Landlords property v... See more

Rated 5 out of 5 stars

A competent and professional team that assisted with our application until the move was complete. Aimee was great; and the whole team helped out to make it as smooth of a transition as possible.

Rated 5 out of 5 stars

Aimee has been supportive throughout my time with leaders so far. After showing me a property, Aimee supported me with the application process and communicated with me promptly. As I am not a technolo... See more

Rated 5 out of 5 stars

We had such a lovely experience dealing with Holly. She was friendly, helpful and really easy to speak to from start to finish. She took the time to answer my questions properly and made everythi... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Bromsgrove

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 11 Worcester Road, B61 7DL, Bromsgrove, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

106 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(106)

2,203 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt responses

Staff are helpful and prompt to reply to emails. Kim has been particularly helpful during what is a stressful process. All the other members of staff I have spoken too have also been very helpful.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Sophie Conway

Where do I start - Sophie Conway (The Legend herself) & the team are a pleasure to work with, From securing the keys up till any issue I’ve had they always come through & deliver, Leaders have a great team & are an absolute delight.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

So first time in a rental property…

So first time in a rental property after 30+ years of being an owner. From the very first enquiry at Leaders they have treated me with respect and understanding, they understood my needs and acted fast in responding to my requirements. My dealings with Lauren, Mark, Jennifer and Aimee have all been great, fast response times to and email or phone call, nothing seems to much to ask. If I was a landlord I’d want these guys managing my property portfolio and if you’re thinking of a rental property these are the people you can trust. Thanks team Leaders.

September 12, 2023
Unprompted review
Rated 4 out of 5 stars

Leaders of Bromsgrove

Mahema sultana is the representative who deals with my property .
She has always been welcoming and able to attend to any problems I may have .
Recently I had a problem with a fire alarm that was on permanently.
I reported it and it was dealt with immediately.
Good service
Mark winson

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional service

I have been dealing with both Kim and Mark at Leaders, Bromsgrove.

They have gone ‘above and beyond’ when helping me to find tenants for my property in Solihull and then to guide me through the process of getting the property legally compliant.

I would recommend Kim and Mark at Leaders they were very professional and that is what I always hope for.

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent communication from Kim…

Excellent communication from Kim throughout the process of getting house ready for renting and finding a tenant. Speedy responses to queries and they get things done quickly so you aren’t having to chase them. Very happy with service received.

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Letting of Apartment

We have used Leaders twice to find a tenant for our apartment. They are second to none in getting the job done. Mark and Kate are very professional and always reply to any queries or questions in a very prompt manner. We would be happy to recommend this team at Bromsgrove for your lets.

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Made moving house a dream

Made moving house a dream. Kate was easy to contact and helped us at every step. I have never experienced a letting agents to be so responsive. Thank you for all your help!

March 21, 2023
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Seona

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Really smooth no hassle move into our…

Really smooth no hassle move into our new rental with help from leaders bromsgrove and in particular Kate Beale who helped us from start to finish appreciate it. Regards Naomi smith

March 20, 2023
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Naomi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

The staff at leaders are great

The staff at leaders are great, Kate Beale has been dealing with me and as been really helpful thanks again Kate .

March 25, 2023
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Ryan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders Bromsgrove Kate!

What a credit to her branch. Kate was incredible in offering her help and support throughout the whole process. Answering any queries i had and always being readily available over the phone whenever i needed it, which made everything so much easier and less stressful! A massive thank you to Kate, you're awesome.

March 20, 2023
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Alex

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Kate was an absolute legend

Kate was an absolute legend! She stayed late when I had traffic issues so that I could collect my keys. She always helped with my multiple and I mean multiple calls! She helped from day one and has been amazing! Xxx

February 27, 2023
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Morgan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good letting agents

Good letting agents, really responsive to emails. They even gave us a lovely welcome box when we moved into our new home. So thoughtful!

March 2, 2023
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Harriet

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders services customer experience

The customer service experience was great and the whole application process with quick and easy to complete.

March 2, 2023
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Ahmed

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Company staff is very professional…

Company staff is very professional especially Kate Kim and mark. Very good experience with them .

March 1, 2023
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Stress free letting agent

We have nothing but positive reviews to leave for this company. Since we started the process all steps have been simple and stress free. Now we are settled any maintenance issues are resolved very quickly. We are very lucky to have a young lady called Mahema act as our property manager. She is always on the end of the phone if we need her and can’t resolve any issue we raise quick enough. Thank you for all your hard work Mahema. It hasn’t gone in noticed :)

January 26, 2023
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Kiim

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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