Leaders - Bromsgrove Reviews 

118
•
TrustScore 4.5 out of 5

4.6

11 Worcester Road, B61 7DL Bromsgrove, GB

•

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Rated 5 out of 5 stars

Brooke was friendly and professional. No question was too silly. We didnt feel pressured into making a decision and there was no 'hard sell' which we really appreciated

Rated 5 out of 5 stars

The company go above and beyond specially Holly. Holly found me my first home for 12 months and now helping me with my second and hopefully my last for a while. Holly is very welcoming and polite.... See more

Rated 5 out of 5 stars

Leaders Bromsgrove is amazing! Special thanks to Kim, who helped rent a flat in just a week’s time (!) and the whole process was really smooth and trouble-free! Lydia was really very welcoming and hel... See more

Company replied

Rated 5 out of 5 stars

Holly leek and Aimee Taylor at bromsgrove leaders was amazing they both helped us through every step of the way even when some big hurdles happened! They are truly the best letting agent myself my pa... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Bromsgrove

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 11 Worcester Road, B61 7DL, Bromsgrove, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

118 reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(118)

2,504 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication from Kim…

Excellent communication from Kim throughout the process of getting house ready for renting and finding a tenant. Speedy responses to queries and they get things done quickly so you aren’t having to chase them. Very happy with service received.

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Letting of Apartment

We have used Leaders twice to find a tenant for our apartment. They are second to none in getting the job done. Mark and Kate are very professional and always reply to any queries or questions in a very prompt manner. We would be happy to recommend this team at Bromsgrove for your lets.

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Made moving house a dream

Made moving house a dream. Kate was easy to contact and helped us at every step. I have never experienced a letting agents to be so responsive. Thank you for all your help!

March 21, 2023
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Seona

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Really smooth no hassle move into our…

Really smooth no hassle move into our new rental with help from leaders bromsgrove and in particular Kate Beale who helped us from start to finish appreciate it. Regards Naomi smith

March 20, 2023
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Naomi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

The staff at leaders are great

The staff at leaders are great, Kate Beale has been dealing with me and as been really helpful thanks again Kate .

March 25, 2023
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Ryan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders Bromsgrove Kate!

What a credit to her branch. Kate was incredible in offering her help and support throughout the whole process. Answering any queries i had and always being readily available over the phone whenever i needed it, which made everything so much easier and less stressful! A massive thank you to Kate, you're awesome.

March 20, 2023
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Alex

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Kate was an absolute legend

Kate was an absolute legend! She stayed late when I had traffic issues so that I could collect my keys. She always helped with my multiple and I mean multiple calls! She helped from day one and has been amazing! Xxx

February 27, 2023
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Morgan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good letting agents

Good letting agents, really responsive to emails. They even gave us a lovely welcome box when we moved into our new home. So thoughtful!

March 2, 2023
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Harriet

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders services customer experience

The customer service experience was great and the whole application process with quick and easy to complete.

March 2, 2023
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Ahmed

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Company staff is very professional…

Company staff is very professional especially Kate Kim and mark. Very good experience with them .

March 1, 2023
Unprompted review
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Reply from Leaders - Bromsgrove

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Stress free letting agent

We have nothing but positive reviews to leave for this company. Since we started the process all steps have been simple and stress free. Now we are settled any maintenance issues are resolved very quickly. We are very lucky to have a young lady called Mahema act as our property manager. She is always on the end of the phone if we need her and can’t resolve any issue we raise quick enough. Thank you for all your hard work Mahema. It hasn’t gone in noticed :)

January 26, 2023
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Kiim

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Personable, Efficient and Knowledgable

Had the pleasure of working with Kim for the rental of our home in the UK. She was excellent from start to finish. From first enquiry, she made sure nothing was too much effort and was extremely efficient. Her knowledge of the market and process was superb. Would highly recommend!

December 16, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amazing service!

Leaders Bromsgrove is amazing! Special thanks to Kim, who helped rent a flat in just a week’s time (!) and the whole process was really smooth and trouble-free! Lydia was really very welcoming and helpful with the move in - she was there every step of the way and even helped carry a big parcel up two flights of stairs where the flat was! Highly recommend!

July 31, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Nice staff

Nice staff, fast response time and overall great service

December 16, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear George

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We rented with Leaders Bromgrove and…

We rented with Leaders Bromgrove and they were nothing but helpful and kind people. Any problems we had after moving in were sorted.

November 18, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Thomas

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very helpful service

Very helpful service, lovely helpful staff

December 16, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Nicki

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Friendly service

I went to Leaders looking to rent in a completely unfamiliar area (to follow a job). Kim was really friendly and knowledgeable about the area which was very reassuring. She got me a viewing in a property that met all my requirements before it went onto the public domain which meant I secured it with no competition. Couldn't be happier :)

August 14, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Chloe

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service and communication throughout, would definitely recommend!

It’s been a while since we have been in private renting, we was surprised with how different the process is to years ago and how difficult it can be, compared when we last was in private rented accommodation. We have for weeks been trying to find a suitable property for our family through many different agents and came up against full lists or nothing available. We happened to be in Bromsgrove by chance and decided to go in to Leaders, we was greeted by Kim who immediately made us feel welcome and went through our details and what we was looking for. She listened intently and was able to offer us a new property to the market, that she felt would be suitable for our family. She acted quickly and efficiently after taking all our circumstances into account, our application was put forward. She was great at communicating throughout the process keeping us updated and feeling reassured the whole time. Our experience couldn’t have been better! We would definitely recommend Leaders as a property agent for anyone looking to rent the service we received was consistent throughout.

November 9, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Kim @ LEADERS.

A very appropriate name for this company.
Amazing service and I have to say a massive thankyou to Kim, who has been nothing short of a super hero.
I needed to be in a property as quickly as a formula 1 tyre change and Kim has gone the extra mile to ensure this happens.
Leaders by name and by nature!!!!!! FANTASTIC.😁😁😁

June 29, 2022
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Paul,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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