Leaders - Bromsgrove Reviews 

106
TrustScore 4.5 out of 5

4.6

11 Worcester Road, B61 7DL Bromsgrove, GB


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Rated 1 out of 5 stars

This is for the Bromsgrove & Worcester office.. Unfortunately this has to be a review of complaint !! I have been a good Tenant for over 5years & taken care of the Landlords property v... See more

Rated 5 out of 5 stars

A competent and professional team that assisted with our application until the move was complete. Aimee was great; and the whole team helped out to make it as smooth of a transition as possible.

Rated 5 out of 5 stars

Aimee has been supportive throughout my time with leaders so far. After showing me a property, Aimee supported me with the application process and communicated with me promptly. As I am not a technolo... See more

Rated 5 out of 5 stars

We had such a lovely experience dealing with Holly. She was friendly, helpful and really easy to speak to from start to finish. She took the time to answer my questions properly and made everythi... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Bromsgrove

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 11 Worcester Road, B61 7DL, Bromsgrove, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

106 reviews

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Replied to 97% of negative reviews

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4.6

All reviews

(106)

2,198 reviews in the last 12 months

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Rated 5 out of 5 stars

Personable, Efficient and Knowledgable

Had the pleasure of working with Kim for the rental of our home in the UK. She was excellent from start to finish. From first enquiry, she made sure nothing was too much effort and was extremely efficient. Her knowledge of the market and process was superb. Would highly recommend!

December 16, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amazing service!

Leaders Bromsgrove is amazing! Special thanks to Kim, who helped rent a flat in just a week’s time (!) and the whole process was really smooth and trouble-free! Lydia was really very welcoming and helpful with the move in - she was there every step of the way and even helped carry a big parcel up two flights of stairs where the flat was! Highly recommend!

July 31, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Nice staff

Nice staff, fast response time and overall great service

December 16, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear George

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We rented with Leaders Bromgrove and…

We rented with Leaders Bromgrove and they were nothing but helpful and kind people. Any problems we had after moving in were sorted.

November 18, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Thomas

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very helpful service

Very helpful service, lovely helpful staff

December 16, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Nicki

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Friendly service

I went to Leaders looking to rent in a completely unfamiliar area (to follow a job). Kim was really friendly and knowledgeable about the area which was very reassuring. She got me a viewing in a property that met all my requirements before it went onto the public domain which meant I secured it with no competition. Couldn't be happier :)

August 14, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Chloe

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service and communication throughout, would definitely recommend!

It’s been a while since we have been in private renting, we was surprised with how different the process is to years ago and how difficult it can be, compared when we last was in private rented accommodation. We have for weeks been trying to find a suitable property for our family through many different agents and came up against full lists or nothing available. We happened to be in Bromsgrove by chance and decided to go in to Leaders, we was greeted by Kim who immediately made us feel welcome and went through our details and what we was looking for. She listened intently and was able to offer us a new property to the market, that she felt would be suitable for our family. She acted quickly and efficiently after taking all our circumstances into account, our application was put forward. She was great at communicating throughout the process keeping us updated and feeling reassured the whole time. Our experience couldn’t have been better! We would definitely recommend Leaders as a property agent for anyone looking to rent the service we received was consistent throughout.

November 9, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Kim @ LEADERS.

A very appropriate name for this company.
Amazing service and I have to say a massive thankyou to Kim, who has been nothing short of a super hero.
I needed to be in a property as quickly as a formula 1 tyre change and Kim has gone the extra mile to ensure this happens.
Leaders by name and by nature!!!!!! FANTASTIC.😁😁😁

June 29, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Paul,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Kim and libbi - Bromsgrove Branch.

What can I say about Leaders? Nothing but fantastic. All the staff are awesome especially Kim and Libbi. Both of them kept me updated with every new update for my move. Extremely polite and efficient. Nothing was a problem for any of the staff. Thank you to all of you for everything.

June 28, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Gary,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great experience

Everyone at Leaders was amazing today making sure they answer all my questions and everything run smoothly with the property I was looking to rent. Especially Kim was really helpful, polite ans fast to reply. You don't really need anything more from your housing agency

June 21, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Good morning,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

A special mention to Kim and Jess.

Myself and my boyfriend have just rented our first place with leaders. From the first enquiry phone call right up until now the service has been excellent! All of our questions have been answered promptly! A special mention to Kim and Jess. We had a bit of stress regarding our referencing but Kim was at the end of the phone and tried her best to sort it out for us, and she did - we couldn’t be more grateful! They’ve both been amazing and we are so excited to move in!

May 28, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Lacey,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Pleasant Service

Called about a property on rightmove, I got through to Jess who was really friendly & helped me with the questions I asked her. She also called me to let me know when another property was available that she thought I’d be interested in! Although the property wasn’t right for me I’ll definitely be looking to Leaders for a place to rent after the pleasant & personal experience I have had so far :)

May 11, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Ruby,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fast and efficient

I was looked after very well by Kimberlie and the team. All processes were done swiftly and any questions I have were answered promptly. Great service 🙂

March 30, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear James,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Service provided went above and beyond.

Working in China and being unable to travel has left me with no alternative but to rent out my apartment in the UK. I emailed all the leading estate agents in my area and explained my situation. Only Leaders responded back to me. Since our first contact, the service has been exceptional, with constant communication and expert advice. I thought that trying to arrange everything to get my apartment ready for rental would have been a nightmare, it has not been thanks to Kim and her team. Highly reccomended.

March 23, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Rue,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service!!

Great service!!! Super helpful with my repairs, nice and easy- thanks!

March 17, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Mr Newman,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great experience.

March 15, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Leash,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very professional company

Leaders have made my experience as a landlord seamless! Very professional, recommended.

March 15, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Greg,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Great team

Great team. Always there to help when I need it, they make renting my property easy.

March 15, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Sarah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Great staff friendly and helpful

Great staff, very attentive. Asked questions about my properties. Top service, very reassuring and put me at ease with a potentially stressful situation. 100% recommend

March 15, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Alex,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Caring staff and want to do the best…

Caring staff and want to do the best for landlords

March 3, 2022
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Steph,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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