Leaders - Bromsgrove Reviews 

105
TrustScore 4.5 out of 5

4.7

11 Worcester Road, B61 7DL Bromsgrove, GB


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Rated 5 out of 5 stars

A competent and professional team that assisted with our application until the move was complete. Aimee was great; and the whole team helped out to make it as smooth of a transition as possible.

Rated 5 out of 5 stars

Aimee has been supportive throughout my time with leaders so far. After showing me a property, Aimee supported me with the application process and communicated with me promptly. As I am not a technolo... See more

Rated 5 out of 5 stars

We had such a lovely experience dealing with Holly. She was friendly, helpful and really easy to speak to from start to finish. She took the time to answer my questions properly and made everythi... See more

Company replied

Rated 5 out of 5 stars

"Huge shoutout to Aimee and Holly! These two are the definition of friendly and professional. They go above and beyond to make sure you feel heard and cared for. Their superb service truly stands out... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Bromsgrove

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 11 Worcester Road, B61 7DL, Bromsgrove, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

105 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(105)

2,198 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently interacted with Aimee in…

I recently interacted with Aimee in Bromsgrove.I was incredibly impressed with her professionalism,helpfulness and the quality of service provided.She went above and beyond to ensure my experience was positive and efficient.Thank you Aimee

April 7, 2025
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Edward

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aimee a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service from Aimee

Great service from Aimee . She was helpful and made the process very simple.

April 7, 2025
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Natasha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aimee a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Such a helpful team!

After a very poor previous experience with a different estate agent, poor landlord and a horrendous house, we found a new home with Leaders. Aimee helped us sort everything ready for the move. She was great at keeping in touch with us every step of the way. Super friendly and helpful! It’s made our move across the country worth it for our new home!

April 1, 2025
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Danielle

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aimee a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Amiee was very professional in all area…

Amiee was very professional in all area quick to respond to emails and sort problems out .
Well done Amiee
Thanks
Lynne

March 12, 2025
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Lynne

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Amiee a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Happy Tenants

Can't thank Natalie enough for going above and beyond for us, we have been experiencing a leak in our bathroom for the past 3 years causing alot of damage. Natalie was put on the case and has been nothing but understanding and helpful giving our bathroom a much needed transformation by Simon Read LTD & Cam who came with professionalism & knowledge completing to a high standard. We really are happy tenants and couldn't have asked for a better property management. Thank you Natalie 😊

February 17, 2025
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Jerryann

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Natalie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Aimee. A Warm Greeting03…

Aimee greeted me warmly when I entered the agent's office. She was polite, professional and gave good positive vibes for an office whose portfolio included property rentals and sales.
We have a viewing later this week and our thanks for persistence go to Aimee for keeping her promises to make telephone calls and find an option for us.

February 3, 2025
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Roger & Shane
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Aimee responsiveness was incredibly.

So happy with Leaders Bromsgrove. I carefully researched a few highly recommended estate agents to let my flat before choosing Leaders. Aimee was the only one who come well prepared with detailed pricing comparisons and well reasoned advice. Highly recommend!

December 19, 2024
Unprompted review
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Reply from Leaders - Bromsgrove

Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Neil was very helpful from start to…

Neil was very helpful from start to finish.

January 26, 2025
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Kim
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Neil a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Aimee has been dealing with and…

Aimee has been dealing with and assisting me on my 1st time renting, she is very professional and replies so fast I cannot fault the process

January 24, 2025
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Aaron

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thank you Aimee

Just want to say a massive thank you to Aimee! She’s helped me a lot during my moving process! Always there to answer emails or calls! in and out of hours. Felt very welcomed into the property. Highly recommended!

January 17, 2025
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Rhiannon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aimee a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Excellent service

All staff are very helpful always pleasant and are committed to giving you a great service. Special thanks goes to Kim , Aimee and the team.

January 20, 2025
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Sanjay

We are very happy Kim provided you with a positive customer experience.

Kind regards
Customer Care Team


Rated 5 out of 5 stars

Great service from Kim

Great service from Kim. Knowledgeable and friendly

January 20, 2025
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Reply from Leaders - Bromsgrove

Dear K Miller
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Professional, extremely helpful and caring.

I have worked with Leaders now for almost 10 years and when there has been an issue the team have been extremely professional, helpful with nothing being a problem. Highly recommended. Thanks for everything.

November 1, 2024
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Mark

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Aimee Taylor is absolutely fantastic 👏…

Aimee Taylor is absolutely fantastic 👏 Prompt, attentive and extremely personable. Keep it up !

October 25, 2024
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Jake

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aimee a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Pleasure to deal with

Kim Price-Hunt is an exceptional estate agent who truly excels in her field. Her extensive knowledge of the market, combined with her keen attention to detail, ensures that clients receive the best possible guidance in letting their homes. Kim's friendly demeanor and outstanding communication skills make every interaction pleasant and stress-free, fostering strong trust and satisfaction among her clients. Her dedication and passion for real estate shine through in every transaction, making her an invaluable asset to anyone she works with. A real value to leaders.

July 11, 2024
Unprompted review
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Reply from Leaders - Bromsgrove

Dear John

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I have nothing but positives to say…

I have nothing but positives to say about leaders in bromsgrove. I have been dealing with them for many years now, lately all my dealings are with Aimee Taylor who is extremely professional, polite and efficient. She goes over and above to ensure she deals with any questions or queries I have. A real credit to leaders. Thank you Aimee

July 10, 2024
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Nick

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aimee and Team a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Avoid these con artists at all costs

Avoid these con artists at all costs. 18 months ago I found a property that I was interested in and asked if it had a pre payment meter as this was a huge no for me. I was lied to and spent 18 months failing to sort this with various energy companies. I was not told that the grass outside the maisonette, which was at a 45 degree angle, was my responsibility and classed as a 'garden' even though there was no door to this area. This then resulted in them demanding I mow it (even though it's at an extremely steep angle and there's no storage for a lawn mower). Fast forward 1 year and I advised that due to my dad dying of leukaemia, I would have to relocate to support family. I gave 6 months notice and paid over £400 so it could be re-let. I told Leaders on several occasions I would most likely be going at the end of June. During these months I had Connor messing up viewings, having people turn up at the property that I had to show around myself, and then Amiee demanding I pay rent for the first week of July as they have failed to get a tenant in sooner. I advised months ago I would be gone by the end of June, as well as advertised the place myself on local Facebook groups, completed viewings myself & communicated efficiently. It is not within my remit to accommodate for people failing to do their jobs properly, yet I'm being threatened with legal action because of Leaders' and others' ineptitude. Aimee is also demanding we pay to have new locks fitted as my partner (who's been in the military working away since before my dad even died) cannot return his key. I have completed viewings, advertised locally & done my best to get a new tenant found by the end of June. Leaders have taken £420 of my own money, messed up an already delayed process & then demanded more money from me. This has made my grieving process so much worse as I'm still living through the consequences of what was a very traumatic moment in my life. I don't know how these lot sleep knowing the stress they inflict on people.

July 9, 2024
Unprompted review
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Reply from Leaders - Bromsgrove

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

My experience with Leaders especially…

My experience with Leaders especially Bromsgrove office was/ is so superb and amazing. There was an issue on termination of tenancy due to change of work and the landlord was not too comfortable and started using delay tactics on deposit despite the recommended cleaning services that did a great work and the house was like the way I moved in. But the landlord was just coming up with different strategies to take larger part of deposit if not all. I started disturbing Leaders since I didn’t really have direct access to the landlord but one Sophie Conway used to attend to me always and I didn’t know how she handle the matter that was almost one month because my thought was that we would resolve this matter in court but took her time to attend to the 2 parties and made sure we resolved amicably. I want to use this medium to categorically appreciate all members of staff in that branch most especially the particular one I mentioned above , I don’t know wether it is acceptable to mention name but permit me as I did. Leaders quickly responded to the mails, calls immediately even with electronic messages whenever they were not in the office at odd hours, with expert advice, consistency, patience and endurance. I want to give kudos to Leaders organization and I promise to continue dealing with them even whenever am ready to buy my own house. Bravo.

May 23, 2024
Unprompted review
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Reply from Leaders - Bromsgrove

Dear Sunday

Thank you for your feedback i am sure Sophie will be happy to hear this.
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

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