Leaders - Colchester Reviews 

147
TrustScore 4 out of 5

4.1

2-4 Headgate, CO1 1NT Colchester, GB


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Rated 5 out of 5 stars

Made the process of moving so easy! Couldn't recommend enough!! Chloe, Simone and Sophia are incredible and so helpful for with the process made it a lot less stressful!

Rated 5 out of 5 stars

Sophia and Chloe where both very helpful, respond to emails promptly,I had moved in from enquiry to move in date within 2 weeks the house is amazing Regards Daniel

Rated 5 out of 5 stars

Leaders have been my letting agent for many years and they are a good company to choose to let your property through. Julie Preston is my lettings manager/liaison/help and has been there from the star... See more

Rated 5 out of 5 stars

I have used Leaders in Colchester to manage a couple of properties for several years and Rob Perry has always been my main contact. I have not experienced any problems that he hasn't been able to s... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Colchester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 2-4 Headgate, CO1 1NT, Colchester, United Kingdom

4.1

Great

TrustScore 4 out of 5

147 reviews

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This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(147)

2,188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Leaders Estate agency breaks deposit law. See you in court.

The local office staff at Leaders failed to resolve the issue and informed me that there was nothing they could do for me as my deposit is now not insured. They failed to do their jobs 3 years ago.

So: My landlord and agent (Leaders) should have provide me with proof of protection within 30 days from the date they transfered the deposit. This was never actioned and they (Leaders) and the Landlord have broken the law. See you all in court then explain to your boss how you failed and broke the law.

August 22, 2022
Unprompted review
Leaders  - Colchester logo

Reply from Leaders - Colchester

Dear Mr G Warne,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Rated 1 out of 5 stars

I cannot believe leaders have any good…

I cannot believe leaders have any good reviews. In my experience they are complete swindlers, will deny you your basic rights and lead you to believe you are forced to pay extortionate rent increases or you’ll be kicked out. As for the manager of the Colchester branch, Pryke really lives up to his title. I would pay money to never have to deal with this shoddy company again. Never again leaders!!

March 15, 2022
Unprompted review
Leaders  - Colchester logo

Reply from Leaders - Colchester

Dear Sade
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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