Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
Company replied
Location
Switch location312 High Street, CR0 1NG Croydon, GB
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See what reviewers are saying
I'm still in the process of finding a new place but had to leave a glowing review for April as she has just gone absolutely above and beyond during this process. During our first meeting, she carefull... See more
This is our second let with Leaders and cannot praise them enough - especially Calum who has been in constant contact keeping us informed of the let and finding very suitable tenants. Thank you Calum... See more
Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !
Company replied
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Croydon
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
312 High Street, CR0 1NG, Croydon, United Kingdom
4.9
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good chat with Calum checking in if I’m…
Good chat with Calum checking in if I’m looking for a place to rent.
Friendly team and on the ball
February 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Khalil Jeetoo We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
My experience with Calum has been great…
My experience with Calum has been great so far. He has made what can be a daunting process a lot easier with his help and support!
February 7, 2026
Unprompted review
Reply from Leaders - Croydon
Dear N Joseph We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Callum was a pleasure to deal with
Callum was a pleasure to deal with. Friendly and professional throughout
He was able to answer all of my questions and was fair and honest
He’s a real asset to your business
February 11, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Laura We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
lear cut communication and good…
I spoke to Calum and he was professional and friendly with clear cut communication and good customer service.
February 11, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Stephen Caster We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Had a great viewing today with Calum
Had a great viewing today with Calum. He was friendly, professional, and really easy to talk to. He took the time to answer all my questions, explained everything clearly, and never made the viewing feel rushed or pressured. It made the whole experience relaxed and positive. Thanks, Calum.
February 10, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Moses We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Calum was friendly and punctual.
Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !
February 6, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Kirsty Edwards, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Callum. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Reply from Leaders - Croydon
Dear Babatunde Ogundapo We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Calum was very helpful and…
Calum was very helpful and professional. He was friendly, communication was excellent and he was very understanding about our situation. A credit to the Company.
February 5, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Carla We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
"Nattalei provided exceptional service…
Nattalei.Nelson provided exceptional service from start to finish. Professional, knowledgeable, and truly cared about finding the right solution for me. Highly recommend!"
February 4, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Edni We greatly appreciate your 5-star review and the time you took to share your experience with Nattalei. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Staff were professional and…
Staff were professional and knowledgeable. They do help and the website also have various ways of saving money.
January 31, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Modestus
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Nattalei was very helpful
Nattalei was very helpful. Lovely service throughout and our move went smoothly. Would recommend to family and friends! :)
January 29, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Jordana Sterling We greatly appreciate your 5-star review and the time you took to share your experience with Nattalei. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
After working with some very poor…
After working with some very poor letting agents in the past, I was completely disheartened by the renting process and seriously considered selling my property an asset very close to my heart. The stress simply wasn’t worth it anymore.
Siobhan at Leaders completely changed my experience. She was professional, honest, knowledgeable, proactive, and an excellent communicator. She genuinely cared about my property and took the time to find the right tenant, not just the quickest option.
Because of Siobhan’s skills and dedication, I decided not to sell. My home is now a home to a lovely tenant, and I finally feel confident and at peace with the letting process again. An absolute credit to Leaders highly recommended.
December 11, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Faty, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Siobhan . Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Natalie was really great
Natalie was really great, helped me and was really patient.
January 16, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Eddisa Reyes Matos We greatly appreciate your 5-star review and the time you took to share your experience with Natalie . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Nathalie Nelson
Natalei was very helpful and informative whilst being kind giving information
January 16, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Kirstin Asamoah, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Natalie. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Siobhan provided outstanding service…
Siobhan provided outstanding service both in helping us rent our property and in finding tenants. She was professional, efficient, and always kept us informed. Everything was handled smoothly and with care. Would highly recommend Siobhan and the Leaders team.
January 7, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Monique Ricketts We greatly appreciate your 5-star review and the time you took to share your experience with Siobhan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The entire team really assisted me and…
The entire team really assisted me and my daughters in finding us a place to stay. Especially Nathalei, very grateful for all the support she gave us. Person centred approach and very empathetic 🤗😍
January 2, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Dinah Amankwah, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
excellent service!
I’d just like to say, Siobhan went above and beyond. She provided excellent advice when putting the property up for rent, handled everything professionally, and found reliable, suitable tenants efficiently.
Her knowledge of the rental market, attention to detail, and proactive approach gave real peace of mind. It was clear she had both the landlord’s and tenant’s best interests at heart.
Siobhan is professional, trustworthy, and genuinely dedicated to providing excellent service. I would highly recommend her and the team at Leaders to anyone looking to rent a property or find tenants. An absolute credit to the company.
Thank you Siobhan!
January 7, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Selia Siouane We greatly appreciate your 5-star review and the time you took to share your experience with Siobhan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I was very happy with the service at…
I was very happy with the service at Leaders. Nattalei was very helpful and I appreciated all the help and support from Rezah
January 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Alsace We greatly appreciate your 5-star review and the time you took to share your experience with Natalie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Amazing staff
Amazing staff, thank you to Nataly, and the manager rezah for the amazing courtesy
January 10, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Customer We greatly appreciate your 5-star review and the time you took to share your experience with Natalie and Rezah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
They were great helped me find a great…
They were great helped me find a great perfect home .Natalie rezah and Siobhan are amazing .I own a local restaurant in Croydon called aachies and they are always welcome there. Leaders all the way
January 7, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Prakash Natarajan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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