Leaders - Fareham Reviews 

106
TrustScore 4.5 out of 5

4.7

7 Westquay House 20 West Street, PO16 0LG Fareham, GB


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Rated 4 out of 5 stars

An amazing agent, whi was friendly, attentive and quick with everything. Had to sign a few times and payments were a little mixed up but a smooth process to moving in.

Company replied

Rated 5 out of 5 stars

I have been using Leaders to rent out my property for around 8 years and during that time I have been nothing but impressed with their efficiency, approachability and overall helpfulness. When my tena... See more

Company replied

Rated 5 out of 5 stars

We have been using Leaders, Fareham, to find tenants for us since 2007. They are so efficient and helpful that I can't fault them, so I have now engaged them to fully manage our properties. Many tha... See more

Company replied

Rated 5 out of 5 stars

We sold our house with Leaders within 3 weeks! All the property details and photo’s We’re really well done, many thanks to Jess. Right from the start Brett Gamblin was efficient, professional and v... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Fareham

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 7 Westquay House 20 West Street, PO16 0LG, Fareham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

106 reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(106)

2,161 reviews in the last 12 months

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Rated 5 out of 5 stars

Supportive Team

As a fairly new landlord, I’m still learning the procedures for renting out my property. Leaders have been great in supporting me and explaining each step. They’re always free to chat with and ensure you get a great price for your property.

January 14, 2024
Unprompted review
Rated 1 out of 5 stars

Shocking treatment of tenants

Leaders in Fareham do not care about tenants and are totally biased towards landlords. A close relative is having to live in disgusting conditions in a flat with damp, mould and water dripping from the ceilings, down the walls and into plug sockets. Both tenants have become very ill due to inhaling the mould spores. Their furniture, bedding and possessions feel wet and are covered in black mould. For weeks Leaders and the Landlord did nothing - well they did advise the tenants to keep the heating on and open the windows! Finally a damp report has been received and instead of focussing on how they can help the tenants the landlord is now arguing with the flats block management about who will be responsible for the extensive repairs on this property.

Meanwhile the tenants continue to suffer. All they want is to be released from their 12 month contract so they can find somewhere habitable to live. But Leaders and the Landlord sit back and take the rent, leaving the tenants no option but to live in these awful conditions. Truly shocking.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Emily has been absolutely amazing in helping us find our first property. She had explained every stage in detail and has answered any question we have had along the way. Would definitely recommend Leaders to help you find a home

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great Great customer service with Emily

Great customer experience with Emily. Professional, hard working and has the ability to match the right property with the right tenants. I have used other agents previously but because of the service I received through Emily….. Leaders is the agent for me.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Leaders have been amazing especially…..

Leaders have been amazing especially Emily we met her at 49 the avenue she was really nice and any questions we had she had the all the awnser’s too if she didn’t know the answer she’d phone the landlord and get back to me with the an awnser the same day! Can’t fault the service!

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Hard to fault, streamlined experience

Leaders Fareham have been an absolute joy to work with in securing my new property.
In particular, Becky was friendly and helpful at every turn, and really went the extra mile to help me get sorted.

She was on time to the viewing, knowledgeable about the property she showed me and responded very quickly to any questions I had, or paperwork I sent over.
I will definitely keep Leaders in mind for the future!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Professionalism at it's finest.

I've let a 3 bedroom house through Emily Brooks at Fareham branch. She has professionally arranged electrical reports, cleaners and all manner of services which has been so much help as I live over three hours drive away. I have every confidence in her grasp of all things legal. She returns my calls and emails promptly. I have been a landlord for over forty years and will be happy to use her again.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Emily

Emily, has been brilliant and so helpful at every stage during our time in looking for a property, viewing the property and all the checks and paperwork after. She has been understanding, and nothing has been a problem for her. She is very positive and we are so thankful for all her help.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Leaders experience - Emily Brooks

We have had a great experience with Emily Brooks! Very helpful and friendly with our queries and was very friendly on our viewing. Keeping us updated with progress and steps has been very helpful!
Thank you Emily!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with Emily Brooks.

Emily Brooks from Leaders in Fareham comes highly recommended, she is friendly, helpful and always answered queries with professionalism. No question was too much.
Thank you Emily for making our move quick and simple.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Emily

Emily has been extremely proactive in helping us find a new home to rent. She has been very flexible and accommodating to arrange appointments for viewings too. She clearly listened to our situation by knowing what properties would be of interest. Keep up the great work Emily 😊

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

10 out of 10 service

Emily Brooks has been excellent throughout the process of letting my property. As a first time landlord the whole process of renting was unknown and appeared stressful. I spoke with Emily in regards to letting out my property and her service has been superb. Emily made the process seem effortless, answering all my questions quickly and professionally. Any stress which I thought would come with this process just disappeared after her help and knowledge. Emily has kept me updated quickly and provided me with all the details I need, it was never too much hassle for her. I know my property is in good hands with Leaders thanks to Emily and I would recommend them to everyone I know.

September 4, 2023
Unprompted review
Leaders  - Fareham logo

Reply from Leaders - Fareham

Emily Holly, we are so happy to read such a great review about Emily and we will be sure to pass on your kind words. Thank you again, Leaders Estate Agents Fareham!

Rated 5 out of 5 stars

Tenant finding service.

Emily has looked after my property for many years and has my confidence that she will always finds good tenants for me. The TA is very thorough and 'tenant introduction service's is good value.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Emily Brooks from Leaders in Fareham…

Emily Brooks from Leaders in Fareham comes highly recommended, she is friendly, helpful and always answered queries with professionalism.
Thank you Emily for making our move quick and simple.

June 23, 2023
Unprompted review
Leaders  - Fareham logo

Reply from Leaders - Fareham

Tracey, we are so happy to read such a great review about Emily! Thank you for your kind words. We hope you enjoy your new home!

All the best,

Leaders Fareham

Rated 5 out of 5 stars

Thank you Emily!

We were helped by Emily Brooks. We are relocating from a different area and she made the process so simple and stress free for us. She was amazing from the start! Answered any questions, and nothing was too much hassle.
Cant thank her enough!

June 22, 2023
Unprompted review
Leaders  - Fareham logo

Reply from Leaders - Fareham

We appreciate your positive review about your recent experience with us! Emily is a fantastic member of the team and we will be sure to pass on this great feedback!

Thank you so much again for your feedback! We hope you have a great day!

Leaders Fareham

Rated 5 out of 5 stars

I was assisted by Emily Brooks in…

I was assisted by Emily Brooks in finding my next property for rent. Emily appeared to be very professional, quick in delivering good news, polite and efficient. She always answers her emails and phone calls quick and provides relevant and valuable information.

I would like to recommend her if you are looking for stress free homemoving.

June 7, 2023
Unprompted review
Leaders  - Fareham logo

Reply from Leaders - Fareham

Dear Angelika

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Refurbishment of flat

We have been landlords with Leaders for at least 15 years which says something. This time when our flat became vacant we decided it needed a complete refurbishment. As we live at some distance Eloise at Leaders has managed the whole project for us. Eloise has dealt with everything in the most prompt, efficient, and friendly manner, making sure every detail was addressed. We are very pleased with the result and can't thank her enough.

June 1, 2023
Unprompted review
Leaders  - Fareham logo

Reply from Leaders - Fareham

Dear Montserrat

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Can’t thank Emily enough for helping us…

Can’t thank Emily enough for helping us through this process as smoothly and quickly as possible. Thanks to her we are now settled in our new home.

May 26, 2023
Unprompted review
Leaders  - Fareham logo

Reply from Leaders - Fareham

Dear Jodie Edwards

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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