Leaders - Fareham Reviews 

106
TrustScore 4.5 out of 5

4.7

7 Westquay House 20 West Street, PO16 0LG Fareham, GB


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Rated 4 out of 5 stars

An amazing agent, whi was friendly, attentive and quick with everything. Had to sign a few times and payments were a little mixed up but a smooth process to moving in.

Company replied

Rated 5 out of 5 stars

I have been using Leaders to rent out my property for around 8 years and during that time I have been nothing but impressed with their efficiency, approachability and overall helpfulness. When my tena... See more

Company replied

Rated 5 out of 5 stars

We have been using Leaders, Fareham, to find tenants for us since 2007. They are so efficient and helpful that I can't fault them, so I have now engaged them to fully manage our properties. Many tha... See more

Company replied

Rated 5 out of 5 stars

We sold our house with Leaders within 3 weeks! All the property details and photo’s We’re really well done, many thanks to Jess. Right from the start Brett Gamblin was efficient, professional and v... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Fareham

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 7 Westquay House 20 West Street, PO16 0LG, Fareham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

106 reviews

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1-star

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Replied to 93% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(106)

2,163 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic letting experience…

Absolutely fantastic letting experience all thanks to Emily! Having been looking for a property for a few months now we have interacted with quite a few letting agents and this was by far the easiest and friendliest. Able to accommodate for some difficult circumstances regarding viewings, had all information to hand regarding any and all questions and prepared information for anything we could have needed before we even needed to ask.
Could not be happier with the entire experience and can’t wait to move into our new home! Thank you Emily

May 18, 2023
Unprompted review
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Reply from Leaders - Fareham

Dear Henry Dowd

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Letting

Viewed a couple of properties to rent with leaders and Isabel managed to find one that suited us perfectly. Very happy with Isabel’s efforts to get us in and been very helpful throughout with regards to referencing etc .
Many thanks again .

April 28, 2023
Unprompted review
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Reply from Leaders - Fareham

Dear Simon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fantastic and seamless experience

Fantastic and seamless experience, Emily was superb and professional. Would highly recommend using Leaders

Many thanks

L

April 27, 2023
Unprompted review
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Reply from Leaders - Fareham

Dear Lauren

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service from Emily and Dan

As tenants, we've had a great experience with Leaders. From the first viewing with Dan to communications with Emily. Everything was speedy, simple and clear.

April 27, 2023
Unprompted review
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Reply from Leaders - Fareham

Dear Molly

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

The service from Emily Brooks was…

The service from Emily Brooks was fantastic. The speed and efficiency she has shown dealing with a property I am looking to rent has been absolutely brilliant. Thank you

April 25, 2023
Unprompted review
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Reply from Leaders - Fareham

Dear Rob

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Wonderful experience

What a great experience it’s been
lovely and friendly staff ( Emily Brooks )

Emily has been a great help in setting up everything . Sh is such a great asset to Leaders.

April 26, 2023
Unprompted review
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Reply from Leaders - Fareham

Dear Anny

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders Fareham

As a first time landlord, we were in unknown territory. We approached Leaders for help with this process. From start to finish, they have been nothing but professional, approachable and reliable throughout. A special mention to Dan and Emily, who we had most contact with. I would have no hesitation in recommending the company and the staff. Many thanks

April 1, 2023
Unprompted review
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Reply from Leaders - Fareham

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Positive rental experience

Emily has been a great help in setting up my property for rental. She has been very informative and no question was ever too much hassle. She has made the experience simple and is an asset to Leaders.

April 6, 2023
Unprompted review
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Reply from Leaders - Fareham

Dear Holly

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I'm a cleaning contractor and have been…

I'm a cleaning contractor and have been working with Leaders for 6 years. The property management Eloise and Katie have been amazing and always deliver an excellent service and always communicate with me to make the whole experience painless. I can't speak highly enough, true professionalism

March 29, 2023
Unprompted review
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Reply from Leaders - Fareham

Dear Jonathan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Disgusted with the whole of the treHad …

Disgusted with the whole of the treHad given to us as landlord,s.Beal,s estate agent looked after &rented our property out at Woolwich close for 13yrs,had know problems at all with them first class in every way.
We needed to rerent & put in in hands of Leaders,as they found tenant first.
2021 for a year,the tenant they got for 1 year,left our place completely. Trashed.
Leaders, took 3 week s to find out.
Total neglect of duties.
Cost us so much money.
As was newly decorated thru out + new carpet s ,all trashed a rabbit was left in lounge ,had free run ,ate carpet ,peeded through out ,caused smell ,dampness thru out.
As all windows were covered in cling film,no ventilation allowed.
Been trying since then to get compansated for.
We have had nothing.
Don't touch them as renting agency.
If u value your property or peace of mind,
My husband & I r in our 70,s this was our pension pot.
The stress has made us. I'll.
Mr & Mrs Harriman.

May 5, 2022
Unprompted review
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Reply from Leaders - Fareham

Dear Megan Harriman,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Receiving very prompt responses and…

Receiving very prompt responses and support from Emily with any questions about our move ensuring the process goes really smoothly!

March 9, 2023
Unprompted review
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Reply from Leaders - Fareham

Hi Ben Davies, we are very happy to have provided you with such a positive experience! Thank you very much for taking the time to leave a review.

Rated 5 out of 5 stars

Happy & Helpful

Dealt with Emily a very professional, helpful and happy estate agent. Always felt able to ask a question which was always responded to swiftly. I would highly recommend

February 15, 2023
Unprompted review
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Reply from Leaders - Fareham

We appreciate your positive review about your recent experience with us! Thank you for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Very friendly and professional

Dan, Emily and the team are fab. I had used a different agent in Fareham that let me down; I went and spoke to Dan who sorted everything and got my property rented out very quickly. They’re always friendly and have time to deal with any queries I’ve had.

January 20, 2023
Unprompted review
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Reply from Leaders - Fareham

Thank you for your kind words and this wonderful review! We are always trying to provide the very best service for all of our Landlords and Tenants. If you ever need anything else from us, please feel free to give us a call or stop by the office. Have an amazing day!

Thanks, Dan

Rated 5 out of 5 stars

had the most fantastic agent from…

had the most fantastic agent from leaders assist me with my new home. she pulled out all the stops insuring the best service and the swiftest process in the renting applications.

highly recommended.

December 1, 2022
Unprompted review
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Reply from Leaders - Fareham

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I have been using Leaders to rent out…

I have been using Leaders to rent out my property for around 8 years and during that time I have been nothing but impressed with their efficiency, approachability and overall helpfulness. When my tenant moved out recently they were quick to find another tenant and assist with sorting any maintenance work that needed doing. Both Emily and Katie have been fab. I would thoroughly recommend them!

December 14, 2022
Unprompted review
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Reply from Leaders - Fareham

K.g, thank you for your kind words and this wonderful review! The whole team love reading such fantastic reviews. Have a good day!

Rated 5 out of 5 stars

Found the perfect rental property

Found the perfect rental property through Leaders and thanks to Emily it went smoothly with no hitches at all.
Thanks Emily and Leaders for making what can be a stressful time so much easier.

November 9, 2022
Unprompted review
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Reply from Leaders - Fareham

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

We would not use any other Agents!!!

We have been using Leaders, Fareham, to find tenants for us since 2007. They are so efficient and helpful that I can't fault them, so I have now engaged them to fully manage our properties. Many thanks to Emily for all her help on finding our newest tenant, carrying out the viewings and keeping me informed of potential tenants, very professional! Also many thanks to Eloise for all her management skills!

October 28, 2022
Unprompted review
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Reply from Leaders - Fareham

Sue, thank you for your kind words. We have worked together for many years and appreciate your trust and custom. It's always great to read such wonderful comments and really makes our day. Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

By far, Leaders are superior to others in the area in all aspects

Prior to starting our house buying journey with Leaders, we had been part of three other housing chains with three different estate agents. By far, Leaders (our fourth) are superior to others in the area in all aspects. Jessica was our point of contact, and quite frankly, I have not met a more approachable and understanding estate agent. She showed us multiple houses and helped us land the one we wanted. Jessica and the team were always on hand to calm the nerves and were very quick to respond to any queries. I would have no concerns over recommending Leaders fully based on my experience and cannot thank them enough for holding our hand through an incredibly stressful journey.

November 21, 2022
Unprompted review
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Reply from Leaders - Fareham

Matt 父 Milsom, we are so happy to read such a great review about Leaders Estate Agents Fareham! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Leaders Estate Agents Fareham!

Rated 5 out of 5 stars

Highly recomend!

My partner and i are rented our first home, our estate agent Emily B couldn't have been more helpful, she answered all of our questions and the process was very smooth. We highly recommend leaders and defiently recommend going to Emily.
Thank you for your help 🙂

October 28, 2022
Unprompted review
Leaders  - Fareham logo

Reply from Leaders - Fareham

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

My son was helped recently by Emily…

My son was helped recently by Emily Brooks at the Fareham branch whilst I acted as guarantor. My son was nervous as it was his very first rental and didn’t know what to expect but Emily put him at ease and he told me how very friendly and helpful she’d been every time he had a question - he didn’t feel he was ever being a nuisance!
She was very friendly and polite in all her communication with me too. Thank you Emily :)

October 17, 2022
Unprompted review
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Reply from Leaders - Fareham

Susan Solly, we are glad we could help! We hope to be of service to you again in the future.
Best wishes,
Leaders Estate Agents Fareham

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