I cannot thank Paula Bray at Leaders Estate Agents enough for everything she has done to help us find the perfect rental property. Over the past few weeks, Paula has gone above and beyond at ev... See more
Company replied
21 Market Place, SN7 7HU Faringdon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I cannot thank Paula Bray at Leaders Estate Agents enough for everything she has done to help us find the perfect rental property. Over the past few weeks, Paula has gone above and beyond at ev... See more
Company replied
Leaders took all the stress out of moving into our first rental property and made the experience enjoyable. Mel and the whole team at Leaders Faringdon have been quick to answer questions and also hel... See more
Company replied
We discussed our family requirements and workplace accessibility . I am very thankful to Michelle, Sharen, and other team members ( leaders, Faringdon) for showing us the same home which was accordin... See more
Millie (Camilla) has been brilliant from my initial enquiry on a property. Nothing was too much and she understood my family commitments and arranged a viewing that would suit us. She is friendly, eas... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

21 Market Place, SN7 7HU, Faringdon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michelle was amazing to do business with. Customer Service was excellent and always came back to me no matter how small the query . Thank you and to the team.

Reply from Leaders - Faringdon
Sharon Jackson and her team at Leaders in Faringdon have looked after my tenanted property in Faringdon for several years now. They more than warrant my 5 star review - they cope with my old fashioned desire to deal face to face with my local office, providing a professional and friendly service which both my tenant and I appreciate greatly, rather than going through an impersonal centralised hub. Sharon knows her local market thoroughly and I do not hesitate in recommending her and her team.

Reply from Leaders - Faringdon
Michelle took the stress out of renting my property.

Reply from Leaders - Faringdon
Thank you so much to the Leaders team in Faringdon ! Camilla was particularly helpful and professional in dealing with my situation with regards to renting my new property. Big thanks Camilla !!

Reply from Leaders - Faringdon
Sharon and her amazing team at Leaders Faringdon have been looking after my rental property for a number of years.
I can't recommend them highly enough. Always helpful and quick to sort out any issues.
You need to look no further if you want a good lettings agent.

Reply from Leaders - Faringdon
The staff in the Faringdon branch of leaders were very friendly and knowledgeable Sharon put me at ease and was able to answer all of my questions would definitely recommend them

Reply from Leaders - Faringdon
Leaders Faringdon deliver a consistently faultless and comprehensive letting service. Sharon's excellent leadership of her friendly, efficient and effective team give confidence and trust in all they do, and make dealing with them a pleasure. I have used them for years and would not look anywhere else for a letting agent. They are first class and are highly recommended.

Reply from Leaders - Faringdon
Michelle moved mountains in order for us to look for our perfect potential home. She was there for every query and need. She’s a meme her of the leaders team they can be proud of for sure. Thank you for helping me and my partner.

Reply from Leaders - Faringdon
I would like to take a moment to appreciate Camilla for her brilliant service.As a first time renter she made the whole process very easy and stress free.she was friendly and kept me updated.

Reply from Leaders - Faringdon
As an older first time renter they made the whole process very easy
They walked me through ever step
The lovely staff at faringdon were there to assist me if I felt unsure on anything

Reply from Leaders - Faringdon
Melanie at Faringdon was super helpful from start to finish when it came to viewing the property and moving in. She replied to my questions super quickly and was able to fit me in for a viewing at the last minute.

Reply from Leaders - Faringdon
Many thanks to Melanie from Leaders Faringdon for helping me with the process of renting my current property. I was shifting from Edinburgh and Melanie accommodated an online viewing of the flat in Swindon and followed up with a physical viewing to measure up the place.
The whole process was very easy, completed online and I was kept posted at each step.

Reply from Leaders - Faringdon
I was two weeks from being homeless struggling to get accommodation in Faringdon after being made to relocated due to work. I had given my landlord a notice and they had already accepted a new tenant so I was at a point of no return. After trying all other agents I called Leaders. I talked to a lady called Melanie. She took my case to be hers' and assured me I wont be homeless. Within a week I had got the best deal with the keys in my pocket. The Learders Agency are the real leaders in this game, very effective and efficient!

Reply from Leaders - Faringdon
As a tenant, my experience with Melanie was exceptional. She made the entire process of renting my new flat straightforward and stress-free. Her professionalism, friendliness, and prompt communication stood out, and she was always happy to answer my questions and keep me informed. It’s rare to find someone so efficient and approachable in this industry. I highly recommend Melanie to anyone looking for a smooth renting experience. Thank you for all your help!

Reply from Leaders - Faringdon
I have had a great experience so far with leaders
Michelle is fab and has given me a fab service
currently putting my house for Let
Highly Recommended

Reply from Leaders - Faringdon
Would recommend Leaders! Michelle Stallard was excellent, she showed us around a property and was very knowledgeable, answered all of our questions and gave a great advice. Very friendly. Thank you.

Reply from Leaders - Faringdon
The whole team at Leaders Faringdon are so customer focused, I can't fault them.
Sharon, Michelle, Paige and Sophie - who has gone above and beyond for me this week.
They all excel at their jobs and aim to give the best experience for everyone, creating the very best results for me as a land lord and therefore the tenants as well.
Excellent service - with a smile - keep doing what you're doing #TeamFaringdonLeaders!

Reply from Leaders - Faringdon
From the moment I saw the property advertised, I knew it was going to be my new home! The decision was made easier by the friendliness and professionalism of everyone I spoke to in the Faringdon branch. As a first time renter I had a lot of questions which were answered with great knowledge and patience. Nothing seems to be too much for this guys! Communication is incredible, they find things out and call you back, you always know where you’re at.
A special mention to Millie and Mel for helping me through the process, you are amazing!

Reply from Leaders - Faringdon
Leaders are manage the flat above ours and we have had problems with their maintenance before, we reported that some ridge tiles had come off in a storm over 3 months ago I am guessing they are waiting until there is massive water damage rather than fixing it early when its a cheap and easy.
- Reply is the same copy and paste from last time

Reply from Leaders - Faringdon
Millie was absolutely fantastic with my awful situation. Kind and helpful and went above and beyond to help me get settled.
Thank you so much to the team but particularly Millie xx

Reply from Leaders - Faringdon
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.