The response to the inquiry and the professional conduct during house view...special mention to Macy for clearing all questions during the tour.
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
Aleyna was quick to respond to my rental enquiry and ensured that everything went smoothly.
Company replied
We are currently in the process of securing our next flat to call home, and we couldn't have asked for a better team to help us! Aleyna, Macey, and Selwyn from Leaders have been absolutely amazing thr... See more
Company replied
I have been using Leaders - Forest Hill for over 10 years to market and manage my rental house and they have always been efficient, professional and a pleasure to deal with. My initial contact to mark... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
278 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Asked Jenny Hollands for copies of…
Asked Jenny Hollands for copies of selective licences. Jenny responded very quickly with the documents
May 28, 2026
Unprompted review
Highly recommend using Leaders
I have been using Leaders - Forest Hill for over 10 years to market and manage my rental house and they have always been efficient, professional and a pleasure to deal with. My initial contact to market the property was with Jenny Holland and she made the process very easy and got my first tenant in no time at all.
May 28, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Peter Hilborn, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jenny. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Thank you to Macy!
Macy was amazing! She was super communicative and efficient
May 27, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Hannah Cope
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
As a Landlord
As a Landlord, Selwyn is your Agent! He has managed my properties for over 15 years and he always goes over and beyond! Thank you and please don’t leave as you are asset to Leaders!
May 27, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Van Ba Ta, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Selwyn. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Aleyna has been very helpful and…
Aleyna has been very helpful and informative throughout the process so far! She also has been super responsive which has been really refreshing!
May 18, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Rhodri Hosking We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy thank you for the hardwork amd…
Macy thank you for the hardwork amd reaching out always
May 22, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great and friendly service from Macy
Macy was great, called me promptly after my inquiry and registered m y on the system. Many thanks!
May 22, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Liran May
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Renting our new home with Leaders
We are currently in the process of securing our next flat to call home, and we couldn't have asked for a better team to help us! Aleyna, Macey, and Selwyn from Leaders have been absolutely amazing throughout the entire process. They were always spot-on with their responses and handled everything with the utmost professionalism. A very special thank you to Aleyna for everything she has done for us so faryour help has been invaluable. I definitely recommend Leaders and their fantastic services to anyone looking for their next home!
May 22, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Ciprian-Nicolae Prodan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Selwyn
Selwyn, James and Aleyna gave me excellent service when finding me a property 👌🏽
May 21, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Martin Pearson, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Great experience with Leaders
Great experience with Leaders from start to finish. Selwyn in particular was incredibly helpful throughout the whole two years we spent in our flat. Always responsive, friendly and easy to deal with, which made the renting process genuinely stress-free. Really appreciated all the support along the way. Would happily recommend.
May 17, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Adam
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I.m working for 24 years …
James and aleyna whose very gretful i appreciate.
May 16, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Serges
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna and James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I am very satisfied
I am very satisfied for the service provided by Aleyna from Leaders Forest Hill she was very helpful!
May 13, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Ashvin
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I’ve had a really positive experience…
I’ve had a really positive experience so far renting through this agency. Selwyn has been very professional, friendly, and always quick to respond whenever I’ve had any questions or needed support. Macy has also been very helpful and approachable throughout the process, making everything feel smooth and stress-free.
The communication has been excellent, and they’ve both made me feel well supported as a tenant. I really appreciate their helpful attitude and professionalism and would definitely recommend them to others looking to rent.
May 10, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Agujioke
We greatly appreciate your 5-star review and the time you took to share your experience with Macy and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Friendly and efficient service
Friendly and efficient service. Viewings sorted quickly with no faff.
May 7, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Deanne
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great service
Lillie was fantastic, informed and friendly. Willing to go the extra mile.
April 30, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Yvette
We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Macy was very helpful and informative
Macy was very helpful and informative. She was polite and provided good details, as well as showed patience in dealing with me over the phone. 5/5 service.
April 28, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Mo
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Communication is great with very quick…
Communication is great with very quick replies. Macy is very easy to chat to and she has fully understood all my requirements. I am very pleased overall and recommend this lettings agency.
April 27, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Rasha
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Special thanks to Macy and Aleyna for…
Special thanks to Macy and Aleyna for being committed with their job and happy to accommodate any adjustments.
April 27, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear AA
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna and Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Forest Hill
Dear CT
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Forest Hill
Dear Shirley
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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