Macy has been helpful with answering questions and following up our emails
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
Had a fantastic viewing ! With Aleyna - accommodated me turning up early ! And was very welcoming in showing me around the property and answering any questions I had.
I would like to thank Mr.selwyn his response is very quick and make us understand everything easily and made our work smooth and he is very respectful and helpful I have never seen such quick respon... See more
Very helpful and flexible with supporting us in finding our next home. Thank you so much for your support. Macy has been amazing so far in the process. She has been understanding, supportive and given... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Communication is great with very quick…
Communication is great with very quick replies. Macy is very easy to chat to and she has fully understood all my requirements. I am very pleased overall and recommend this lettings agency.
April 27, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Rasha
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Special thanks to Macy and Aleyna for…
Special thanks to Macy and Aleyna for being committed with their job and happy to accommodate any adjustments.
April 27, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear AA
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna and Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Forest Hill
Dear CT
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Forest Hill
Dear Shirley
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I was so excited and happy with the…
I was so excited and happy with the good service I received from the staffs of Leaders in Lewisham teams for getting me a good apartment i wanted within a short time they are very dedicated problem solving and quick response to email and calls staffs like macy,Selwyn,and Lillie,they are problem solving i will recommend them to my friends and colleagues at work.They are doing a wonderful job for leaders Lewisham.
April 20, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Saheed
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
My partner and I have been looking for…
My partner and I have been looking for a flat in a short time frame due to a job change. Speaking to Selwyn Pacheco from Leaders was helpful, showing us a place that looks great, which I hadn't seen online!
April 21, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Review for Macy Abbott
Macy is very friendly and I am eager to work with her to find a suitable flat this summer. She is very prompt and provided me with the necessary guidance throughout our interactions in my flat search.
April 20, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Kerem
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I was on the phone with Macy who helped…
I was on the phone with Macy who helped to organise a viewing for me. She was really lovely and extremely helpful. The process was as smooth as I could’ve hoped!
April 20, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Katerina
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a great experience with Macy and…
I had a great experience with Macy and Selwyn. They have both been very helpful and quick to respond. I would use their company again.
April 16, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Rebecca Linde
We greatly appreciate your 5-star review and the time you took to share your experience with Macy and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Selwyn at Forest Hill
Everyone we've spoken to at the Forest Hill branch have been really helpful and friendly - Selwyn Pacheco in particular answered our queries right away and dealt with our enquiry quickly and professionally, making us feel very comfortable.
April 17, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Dan
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Macy has been a great agent to liaise…
Macy has been a great agent to liaise with. Very informative and supportive 😊
April 16, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Melissa
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Effective communication
Macy was incredibly communicative. She promptly responded to emails.
Good work!
April 16, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Femi Fagite,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
The process of letting went very well
The process of letting went very well. Specially Aleyna Saklav was really helpful."I had an amazing experience with this letting agent. She is incredibly kind, always responsive, and ready to help at any time. No matter when I contacted her, she got back to me. She always took the time to address any concerns and clarify things right away.
April 14, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Reshma
We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I’ve had a really good experience so…
I’ve had a really good experience so far. The team have been very helpful, responsive, and easy to deal with. Everything has been handled smoothly which made the whole process stress-free. Would definitely recommend! Thanks selwyn and macy.
April 11, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Shane Joyce
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Very positive experience
I had a really positive experience with this letting agency and would highly recommend them.
Selwyn was especially helpful. His communication made everything feel smooth and stress-free.
Overall, the service was professional, responsive, and well-organised. I would definitely use this agency again in the future.
April 8, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Ildiko Tothova
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Super helpful and fast
Selwyn was really helpful, answered all my questions swiftly and worked hard to find me something that meets my needs. 10/10 recommend
April 7, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Jason Law
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a very positive experience…
I had a very positive experience communicating with Selwyn.
Selwyn was professional, responsive, and very helpful throughout the process. Selwyn was clear in communication, approachable, and made the short-term rental search feel much more straightforward and manageable.
Selwyn took the time to understand our requirements carefully, including our preferred dates, budget, location, and apartment criteria, and was attentive in discussing suitable options. Selwyn professional and friendly manner made a strong impression, and came across as reliable and well-organised.
Overall, Selwyn was a pleasure to deal with, and I would gladly recommend her to anyone looking for assistance with short-term rentals.
April 7, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Irma Minchuk, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Selwyn. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Seamless and professional
I had a fantastic experience working with Selwyn, Aleyna and Lillie. From the initial viewing to putting in an offer, everything was handled smoothly and efficiently. They were incredibly helpful in getting my offer accepted on the same day, which made the whole process feel seamless and stress-free. I really appreciated their advice on practical details like setting up Wi-Fi and getting everything up and running, which went above and beyond what I expected. Selwyn, Aleyna and Lily were professional, responsive, and genuinely supportive throughout—I'd highly recommend them to anyone looking for a reliable and proactive estate agent.
April 1, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Will, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Driven and Competent, Selwyn
Selwyn is very accommodating. Our queries with the property is well explained and arrangement of the viewing is promptly sorted.
April 1, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Bernadette Ruaro
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Selwyn and his Team are excellent
Selwyn and his Team are excellent! :-)
March 31, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Anthony James
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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