I would recommend Leaders for flat/ room hunting. I received replies very quickly from Selwyn regarding a property I wanted to book a viewing for. He has been very friendly and I received constant upd... See more
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
I am currently looking to rent a place for my family and I, and I was nervous to get started as the process was feeling overwhelming. I got in touch with Leaders and Selwyn got back to me and reassure... See more
Aleyna and Selwyn at the Forest Hill Leaders branch have been super helpful throughout and have been very responsive ensuring all the questions we have asked are answered quickly and clearly. Henry an... See more
Company replied
Selwyn Pacheco was assigned to the property I was looking to rent, however it was a shame that the dates did not align well. Selwyn then texted me on WhatsApp asking for a “favour” and to write a revi... See more
Company replied
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Selwyn and Aleyna are such lovely and…
Selwyn and Aleyna are such lovely and supportive agents! Truly recommend Leaders and their staff to help you find your next home.
August 29, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Raphael Mendonca
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Aleyna was very helpful and attentive
Aleyna was very helpful and attentive, not pushy at all just showed me the property and helped me with all my questions, I also got a pre call and text from Selwyn thanks very much to you both
August 29, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Talya
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Helpful and friendly (Aleyna)
Followed up by both email and phone, and helpful organising a viewing. Aleyna was very knowledgeable and friendly answering questions.
August 28, 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I am really happy with the service from the lettings team. Selwyn, Sharon and Macy have all been fantastic — friendly, professional, responsive and always helpful. Communication has been excellent throughout, and they’ve made everything feel straightforward and stress-free. It’s been a pleasure dealing with them and I’d happily recommend the team to anyone looking for a reliable lettings agency.
August 28, 2026
Unprompted review
Selwyn was really helpful today!
August 27, 2026
Unprompted review
The whole team have been helpful
The whole team have been helpful, understanding and accommodating. Aleyna and Selwyn have especially been especially thoughtful.
August 26, 2026
Unprompted review
Good services with staffs and service
Good services with staffs Macy, selwyn and lillie services too.
August 25, 2026
Unprompted review
Selwyn has been super communicative and…
Selwyn has been super communicative and informative, and Aleyna who showed us around was personable, welcoming and knowledgeable. Thank you both for a great experience!
August 24, 2026
Unprompted review
Had a fantastic viewing
Had a fantastic viewing ! With Aleyna - accommodated me turning up early ! And was very welcoming in showing me around the property and answering any questions I had.
August 24, 2026
Unprompted review
Selwyn was helpful
August 24, 2026
Unprompted review
Selwyn was great in assisting me…
Selwyn was great in assisting me organise a viewing for a flat with aleyna ! Lovely and warm customer service
August 19, 2026
Unprompted review
Great service !
Macy, Sharon, Selwyn, Lily, and James were quick to respond, on it with forms and information, and easy to reach. Overall excellent and efficient service!
August 11, 2026
Unprompted review
House Search for Renting
I’m extremely impressed with the service provided by Selwyn and Macy in arranging property viewings. Their response was incredibly quick, prompt, and efficient, especially considering it was a Sunday!
I honestly didn’t expect to have my viewing arranged so smoothly through email communication on a Sunday itself. Selwyn and Macy were both extremely helpful, proactive, and professional throughout the process, making everything straightforward and hassle-free.
Their excellent communication and willingness to go the extra mile really stood out to me. I would highly recommend this letting agency to anyone who is actively looking to rent a property. A fantastic experience and truly outstanding customer service!
August 9, 2026
Unprompted review
Macy was super friendly and helpful!
August 7, 2026
Unprompted review
Reply from Leaders - Forest Hill
Thank you, N Chadha, for your wonderful review! We're thrilled to hear that Macy was super friendly and helpful. Our team is dedicated to providing customer-centric service, and your feedback truly motivates us to keep supporting our clients every step of the way.
Lillie was very caring and took her…
Lillie was very caring and took her time when disussing our needs!
August 4, 2026
Unprompted review
Reply from Leaders - Forest Hill
Thank you, Shirley, for your wonderful review. We're thrilled to hear that Lillie was very caring and took her time discussing your needs. Helping people find and enjoy the right home is at the heart of everything we do, and your feedback inspires us to continue providing quality service with kindness and understanding.
Selwyn and the team at Leaders
We have worked with Selwyn and the team at Leaders Forest Hill for a few years now. They have always been excellent. Very helpful and happy to go that bit further to help us as Landlords and our tenants.
August 1, 2026
Unprompted review
Reply from Leaders - Forest Hill
Thank you, Church Vale, for your wonderful review. We're thrilled to hear that you find our team at Leaders Forest Hill to be excellent and always willing to go that bit further for both landlords and tenants. Your feedback inspires us to continue providing the reliable and customer-centric service that helps people find and enjoy the right home.
Reply from Leaders - Forest Hill
Dear Shane
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Very helpful and flexible with…
Very helpful and flexible with supporting us in finding our next home. Thank you so much for your support. Macy has been amazing so far in the process. She has been understanding, supportive and given amazing advise.
July 30, 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Archie Gethins,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
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