Macy has been helpful with answering questions and following up our emails
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
Had a fantastic viewing ! With Aleyna - accommodated me turning up early ! And was very welcoming in showing me around the property and answering any questions I had.
I would like to thank Mr.selwyn his response is very quick and make us understand everything easily and made our work smooth and he is very respectful and helpful I have never seen such quick respon... See more
Very helpful and flexible with supporting us in finding our next home. Thank you so much for your support. Macy has been amazing so far in the process. She has been understanding, supportive and given... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
324 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Selwyn was a pleasure to work with
Selwyn was a pleasure to work with. Quick responses and very attentive to my needs
October 31, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Toby We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
SELWYN
SELWYN , Great experience ,He is very friendly and a helpful person, Thanks SELWYN for help me to find a house God Bless you 🙏🙏
October 31, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Cleide Rosa We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders Forest Hill were absolutely…
Leaders Forest Hill were absolutely brilliant. Selwyn dealt with our first inquiry he was professional & well versed in the local area.
He kept in touch with us every step of the way & answered all our questions in a timely fashion.
I truly recommend Leaders & in particular Selwyn.
We are happy with our new apartment
October 25, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Rohit Bar We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Forest Hill
Dear Funmi Olusuyi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Prompt, clear and satisfactory responses
Prompt, clear and satisfactory responses even on a Sunday are much appreciated. I’m migrating to the UK from India and had the pleasure of communicating with Selwyn Pacheco regarding a property for rent in Sydenham. Due to the prompt responses received by email, I was able to submit my offer on the property in no time. A satisfying experience.
October 26, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Walter Hugh Parker We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn has been incredibly helpful and…
Selwyn has been incredibly helpful and super quick to respond!
October 25, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Valentina We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Very responsive, helpful and proactive
Hannah was very responsive to all my queries and was very helpful in helping me resolve problems. Thanks heaps Hannah!
Selwyn takes the initiative to propose alternative solutions. It's very nice to see a proactive approach these days! Thank you Selwyn!
October 25, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Amy We greatly appreciate your 5-star review and the time you took to share your experience with Hannah and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great response rate & friendly staff
Great response rate & friendly staff - Viewing property tomorrow
October 24, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Excellent Customer Service
I put in my interest for an apartment lastnight and as early as 8am today, I got reached out by Selwyn from Leaders, and when I say this man responds at the speed of light, he provided a walk around for my busy schedule and before the end of the day, I had booked a viewing with a confirmation email. Excellent customer service I must say.
October 22, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Efemena Jenuwa We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Prompt and Efficient Service
I asked Selwyn to look into an admin issue that I had with my account at Leaders, and he immediately dealt with the matter. He contacted the department concerned and got it resolved pronto and was back to me with the outcome within 24hours. Brilliant and attentive service. Thank you.
October 22, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Miss Emin We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Forest Hill
Dear Charming Pena We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn Pacheco was incredibly helpful…
Selwyn Pacheco was incredibly helpful in giving access to us for a property they were managing, nothing was too much trouble for him and I know the owner of the property is very grateful.
Thank you Selwyn.
October 20, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear John We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn Pacheco
Selwyn Pacheco is extremely helpful! Although I couldn’t have the property I set my heart on he is trying his best to find a property for me, my partner and my daughter. Amazing staff!!!
October 19, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Georgina Hales We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Aleyna was really good with us
Aleyna was really good with us. She was helpful and answered all our questions.
October 17, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Audra Gaisie We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Hannah was exceptional!
Hannah was exceptional to deal with - super responsive, calming and solutions oriented. I would not hesitate to recommend her and Leaders!
October 16, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Claire Kasumba We greatly appreciate your 5-star review and the time you took to share your experience with Hannah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thanks to Selwyn Pacheco Leaders Forest Hill
Thanks to Selwyn Pacheco from Leaders Forest Hill. I was surprised .. I am not used to such quick communication and action. Everything is polite, clear and transparent.
October 14, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Anton Motorniuk We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn was very helpful assisting with…
Selwyn was very helpful assisting with my requirements for the day. Credit to the team.
October 14, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Carley Jones We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn was great 😃
October 14, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Daniel Koncz We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Forest Hill
Dear Kafaya Sulaimon We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Introductory only lettings
We have used Leaders for many years, they have always been, and continue to be, very helpful and informative
October 6, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Nicci Copping, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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