Macy has been helpful with answering questions and following up our emails
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
Had a fantastic viewing ! With Aleyna - accommodated me turning up early ! And was very welcoming in showing me around the property and answering any questions I had.
I would like to thank Mr.selwyn his response is very quick and make us understand everything easily and made our work smooth and he is very respectful and helpful I have never seen such quick respon... See more
Very helpful and flexible with supporting us in finding our next home. Thank you so much for your support. Macy has been amazing so far in the process. She has been understanding, supportive and given... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The letting agent Aleyna was very…
The letting agent Aleyna was very helpful and polite. It was a pleasure to speak with her.
November 20, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Ran We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Aleyna has been very professional and…
Aleyna has been very professional and friendly and even if the property I called for does not work for my clients, she has been a pleasure to talk to
November 17, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Alessandra Gnudi We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Aleyna’s service and level to attention by…
The service and level to attention by Aleyna has been amazing!
November 16, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Irem Yildiz We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy has been incredibly helpfu
Macy has been incredibly helpful throughout our property-viewing process. She’s been supportive, professional, and consistently great with communication. Every question we had was answered quickly and clearly, making the whole experience smooth . We really appreciate all her assistance highly recommend her!
November 15, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Finley Jordan We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Rebecca and Finley viewing in Forest Hill with Macy
Macy was super welcoming, made it easy to ask questions about the property and helped bridge the gap between the landlord (who was present at the viewing) and I. She was quick to let me know on next steps to secure the property.
November 14, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Rebecca We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn is consistently helpful
Selwyn is consistently helpful, great communication and always resolves any issues that come up very quickly and professionaly
November 1, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Friendly and welcoming with my enquiry…
Friendly and welcoming with my enquiry as a Landlord, Selwyn, Lucy and James
November 13, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Mckenzie Vans We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn, Lucy and James . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Prompt appointment for viewing.
Prompt appointment for viewing.
Thank you Aleyna.
November 11, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear E H We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great viewing experiences with Macy from Leaders
Had a few viewings with Leaders in London and it was really top notch. Macy was present at every property, really helpful, knowledgeable and answered every question I had.
It was easy to make a clear picture about the properties as everything was very straightforward and easy to understand.
November 12, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Andrei We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Forest Hill
Dear Perazim Singo We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thank you to Aleyna
Thank you to Aleyna, really kind and helpful :)
November 11, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Canan Ciftci We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Amazing
Macy has gone above and beyond to help me through every step of the process of getting a place. She’s knowledgeable, patient, and always quick to respond to any questions I have. I truly appreciate her professionalism and genuine care. I couldn’t recommend Macy enough for anyone looking rent a place.
November 11, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Jodi We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Sales/after care
Macy has been polite and friendly from viewing and throughout the admin phase. She has been prompt in answering all my queries and been really reassuring, making the process that much easier.
November 11, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Jonathan We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy has Impressive communication and…
Macy has Impressive communication and apt response.
November 7, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Seye Ogunmoroti We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
After care
Super speedy and responsive and reassuring that it’s not high pressure. Texts after hours really helped with that. Well done Macy!
November 6, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Jonathan Purday We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Aleyna and Selwyn helped us find a…
Aleyna and Selwyn helped us find a lovely house with such great and speedy service! We’re so happy and content with the seamless process. They were amazing
November 4, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Shreya N We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The customer service that Selwyn and…
The customer service that Selwyn and Molly provided was incredible. I’d set up a viewing and Selwyn managed to rearrange the times to suit me best, he consistently checked in on the progress and made sure contracts were pushed through and signed very quickly. Selwyn really has been exceptional through this and I’m incredibly grateful for the help provided.
October 27, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Molly Sheppard-Coombs We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Helpful and effective
I had Selwyn as an agent: he's prompt, efficient, effective, professional and helpful. Can absolutely recommend. I felt in good hands at all times
November 2, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Teresa We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Forest Hill
Dear Abraham Akwasi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Selwyn was a pleasure to work with
Selwyn was a pleasure to work with. Quick responses and very attentive to my needs
October 31, 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Toby We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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