I wouldn’t even give this agency 1 star, awful service! Constantly chasing them for updates when tenants were not paying rent! Handed keys back after tenants moved out, inspection not done and propert... See more
Location
Switch location1 Warwick Road, CV8 1HD Kenilworth, GB
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See what reviewers are saying
Jess was confident and competent but listened to me as I showed her the house; she was careful to discuss exactly what our expectations are and to explain the process in detail. I felt like she establ... See more
Company replied
It was my first ever viewing for a rented property via a letting agent and I am so happy that I met Quentin Lee. He was the most humble and professional person I met during my search for a rented prop... See more
Company replied
As a new Landlord to Leaders from day James from the Kenilworth/ Coventry branch came out to view the property his service and manner with no doubt stood out and was far superior to other agents. Thro... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Kenilworth
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
1 Warwick Road, CV8 1HD, Kenilworth, United Kingdom
3.6
Average
51 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Helpful Harry at Kenilworth Leaders
Recently had a change of circumstances with my living requiring me to stay at my current property after already giving notice. I spoke to Harry Hayes who was extremely understanding and reached out to the landlord on my behalf and helped me out making my life so much easier. In my past experience with lettings agents many wouldnt have even bothered and would have just said no so it was a refreshing change.
July 20, 2022
Unprompted review
Reply from Leaders - Kenilworth
Dear Max,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Excellent service from Lee Croston, Leaders, Kenilworth
Lee Croston at your Kenilworth branch has been excellent. Great communication throughout
the buying process; extremely personable and professional, giving reassurance when things
became tricky with probate. Lee is a pleasure to deal with and we'll certainly use his services in
the future and recommend to friends. We have a rental portfolio with your Kenilworth branch and this property will be added to that. The Lettings team are fabulous too!
Equally, your Move Manager Sue Carter was efficient and helpful. Constantly keeping us updated and chasing. Many thanks to all of your team.
June 22, 2022
Unprompted review
Reply from Leaders - Kenilworth
Dear Dawn And Martin,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Lee and Sue at Leaders
Lee Croston, and Sue Carter, both did an excellent job of helping me through the process of selling my UK property, while I live in the US. Great communication, informative and a very professional approach. I couldn’t thank them more!
Lee may be able to share some of my thoughts on the lettings department.
June 17, 2022
Unprompted review
Reply from Leaders - Kenilworth
Dear Andy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Easy handover
James was very helpful and responded quickly to any questions. The handover of keys was very smooth.
June 16, 2022
Unprompted review
Reply from Leaders - Kenilworth
Dear Carol,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Great Team
Kind and supportive. A great team.
A challenging move made easy.
Thank you to James & Jess x
May 31, 2022
Unprompted review
Reply from Leaders - Kenilworth
Dear Mrs Sandhu,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Friendly & timely service
James has been super helpful- he has dealt with my queries in a friendly & timely manner - thank you.
May 24, 2022
Unprompted review
Reply from Leaders - Kenilworth
Dear Emma-leigh,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
The Team at Kenilworth Leaders have…
The Team at Kenilworth Leaders have been truly brilliant. I would like to thank Jessica in particular - she is professional, efficient and knowledgeable. She also has made the process really easy to navigate. Both James and Harry have been super helpful and prompt in responding to any queries I may have. Professor Wahidin
May 19, 2022
Unprompted review
Reply from Leaders - Kenilworth
Dear Professor Azrini Wahidin,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Highly recommended
Everyone was very helpful and kind throughout the process of renting a property. When I asked for information or for help in completing forms it was willingly given, and nothing was too much trouble for Jess, Sharon or James. Highly recommended.
April 6, 2022
Unprompted review
Reply from Leaders - Kenilworth
Dear Janet,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
The lettings team at Kenilworth
The lettings team at Kenilworth
We’re really helpful in finding me a property.
Fantastic customer service from Beth and Jess
March 3, 2022
Unprompted review
Reply from Leaders - Kenilworth
Hi Dane thank you for your kind comments. I'm glad we were able to help with your property search
Was their tennant for 5 years
Was their tennant for 5 years. Shody service at times, poor comms.
Then they were difficult at the end. DID NOT WANT to come out to check the property when vacated. I had to get myself and the landlord to their Kenilworth office to get the keys handef over and then had to argue with them to get the deposit back.
Now a shoddy customer service continues. 3 weeks to get a letter from them, nothing yet
December 23, 2021
Unprompted review
Reply from Leaders - Kenilworth
Dear Matt
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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