Leaders - Kings Norton Reviews 

117
TrustScore 4.5 out of 5

4.3

1880 Pershore Road, B30 3AS Kings Norton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I would like to say a big thank you to Trinity at Leaders Kings Norton. She has been an absolute pleasure to deal with. Always cheerful, extremely professional and nothing was too much trouble for he... See more

Company replied

Rated 5 out of 5 stars

My wife and I have rented our first apartment which is fully managed by Leaders in Kings Norton. Natalie Mitchell is our Property Manager and has been superb with resolving any queries at speed. Would... See more

Company replied

Rated 5 out of 5 stars

We went through leaders when we were finding a house to rent and from start to end they were amazing. Our lettings consultant was Jessica and we could not be more happy with her! As we were moving tho... See more

Company replied

Rated 5 out of 5 stars

Aimee is always so helpful and so on point with all the queries we have . Whenever I have emailed/phoned with a with a query, Aimee has always responded swiftly and has looked into the matter and h... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Kings Norton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 1880 Pershore Road, B30 3AS, Kings Norton, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(117)

2,233 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb customer service

Professional team service from start to finish. Brief issue with initial photos - resolved and retaken swiftly. Our house sold within the first block of viewings. Excellently marketed, realistic pricing, no spiel. Special mention to Claire the Sales Negotiator from Kings Norton was the epitome of customer service, an asset to the company. She went above and beyond when the bottom of the chain collapsed very late into the sale. Within days a new first chain buyer was found and the sale was swiftly back on track. Sue the ‘Move Manager’ also deserves a well earned commendation for her patience and professionalism during the entire process. Both answered emails and phone calls swiftly, their liaison between all agencies was exceptional which certainly helped alleviate the stress. Yes, there are cheaper estate agents out there but if you want best value for money with an outstanding service, Leaders are a must.

March 8, 2023
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Jo

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

28 ,Varlins way, project.

Hi, I found the staff,very helpful, and arrived as arranged .Unfortunately I wasn't around to meet the tenants, so I don't know how it the ended .
But from what i can everything went fine.
Thanks for your effort.
G.CROWE
P.S. is there a hard copy of the contract in your office as was agreed.So it can be collected.

February 9, 2023
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Godfrey,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

I must say the people at leaders…

I must say the people at leaders especially Claire at the branch and sue who chased up solicitors went above and beyond to secure the sale and the exchange. If I could give more than 5 stars I would and I know estate agents sometimes get a bad deal about them but all I can say is this company far exceeded my expectations

January 30, 2023
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Mike

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

From start to finish a truly…

From start to finish a truly professional approach, Claire, Robin from the office always kept on top of every stage of the marketing and Sue looked after the sales progression. Would I recommend them, defiantly true professional who know their market.

October 11, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Kevan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Smooth exchange

From start to finish, the service was very professional. Robin was very personable did everything he could to make the sale go smoothly. The sale agent Sue was very good in making sure that I was updated at all times

January 27, 2023
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Lennox

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Claire made the whole process easy and…

Claire made the whole process easy and fuss free, help every step of the way i couldnt fault her. I really appreciated her effort in selling my property.

Kind regards

Chris s

January 20, 2023
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Chris

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

application process

the process was helpful & precise during the application process
the lettings staff were helpful, thank you

January 26, 2023
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Good afternoon

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Excellent lovely team they was all…

Excellent lovely team they was all helpful from first appointment right through to completion would not hesitate using again fabulous service x

December 20, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Rachael

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We’ve recently moved to Birmingham from…

We’ve recently moved to Birmingham from London and after having dealt with a multitude of dodgy agents we really came into the Birmingham market extremely cautious and not knowing what to expect. We had an amazing letting agent Louise Kulczycki, who really went the full nine yards for us. She was responsive, flexible and super supportive. She has a wealth of knowledge about the area which was a huge plus and gave more details than we could ever dream of! We were able to decide on a property quickly and the process was refreshingly smooth. I strongly recommend them to anyone I know planing to move in the area or considering relocating to Birmingham.

December 20, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Theron

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

They are Definitely the Leaders

I am pleased and honoured regarding the service provided by Leaders especially from Claire Ayers and Sue Carter. The whole experience through them is very friendly and exceptional. I would highly recommend them as they are definitely the Leaders in the property GAME .

January 5, 2023
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Dear Leaders,

Dear Leaders,
With sadness in my heart I write this to you as I am in the code at 12:52am where I moved into a house yesterday and by today the door is faulty and I can’t gain access into the room I paid for.
All attempts to open the door proved abortive and here I am with no jacket, asthmatic and drenched in the rain. I just want to say thank you for renting out without checking all furniture and fittings.

December 24, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Ok,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Rated 5 out of 5 stars

The best!

Aimee is always so helpful and so on point with all the queries we have .
Whenever I have emailed/phoned with a with a query, Aimee has always responded swiftly and has looked into the matter and has it resolved in no time .
Excellent customer service.
Thanks Aimee!

December 5, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Mikail

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Aimeee at Leaders King's Norton has…

Aimeee at Leaders King's Norton has been sooo helpfull & always keeping us up to date with any progress..
The boiler had gone & they fitted a brand new one in 👌🏼👌🏼
We was really happy with the quality service & Aimee was most lovely to correspond with too.. Always friendly & helpfull 👌🏼👌🏼

November 10, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Nina

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Issue quickly resolved... great service!

I had an issue with a mistake innocently made and Aimee from Kings Norton was straight onto the issue and helped me right away, i really appreciated this she was really helpful!

November 3, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Courtney

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service with Leaders Kings Norton

We have been tenants with leaders for the past 2 years. They have been an excellent estate agent, helping us find a house in the peak of the COVID pandemic and being readily available for communication every time we have needed it. Our property manager Aimee Taylor has been very helpful with any request. I would happily recommend Leaders in Kings Norton to anyone looking to rent.

October 5, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Luke

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders helped secure my long term tenancy

Big thank you to the Property Manager Aimee at Kings Norton Birmingham. I was worried for quite a while regarding my future tenancy especially during these tough times and needed a more secure contract at my residence. Aimee did the leg work to get things completed with my landlord and did it in good time as well. Thank you.

October 4, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Lee Cookson

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I have just completed a purchase…

I have just completed a purchase through Leaders, Kings Norton and Claire Ayres was outstanding throughout the process. She was readily available to address all our enquiries right from the first time we viewed the property to the date we got the keys. I will also like to thank Sue Carter who ensured that the purchase progressed as expected. Outstanding experience. Thank you.

September 9, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Benjamin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

House sale

Can't recommend leaders enough. Everyone who dealt with the house sale were extremely professional. Sue Claire and team. Thank you all so much for everything you did for us.

May 7, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Lynn

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Very pleased with the service from…

Very pleased with the service from Leaders, Kings Norton.

September 14, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Pamela

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look