Leaders - Kings Norton Reviews 

128
•
TrustScore 4.5 out of 5

4.6

1880 Pershore Road, B30 3AS Kings Norton, GB

•

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Rated 5 out of 5 stars

Having read some of the recent reviews of Leaders, I couldn't agree more with all of them. Hannah was an absolute delight from start to finish when showing me around a property. All my questions were... See more

Rated 5 out of 5 stars

Hannah was very professional throughout and answered every question we had. We had a very warm welcome when we entered. I texted that I would be a few minutes late and she was very kind and understan... See more

Rated 5 out of 5 stars

After seeking valuations from various estate agents, we chose Leaders in Kings Norton. They were professional, friendly, helpful but most of all, realistic. They attended all of our viewings and were... See more

Company replied

Rated 5 out of 5 stars

I’d like to thank Hannah AG for her fast responses to my emails as I am a first time renter. I was able to call and email her to ask any questions regarding the property and the service was lovely.


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Kings Norton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 1880 Pershore Road, B30 3AS, Kings Norton, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

128 reviews

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Replied to 95% of negative reviews

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4.6

All reviews

(128)

2,526 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience

We went through leaders when we were finding a house to rent and from start to end they were amazing. Our lettings consultant was Jessica and we could not be more happy with her! As we were moving though the Christmas and new year period there was inevitably some delays however Jessica made sure everything was on track and was always available to us when we needed! Overall we had a great experience with Jessica and would absolutely recommend leaders! 10/10

January 10, 2025
Unprompted review
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Reply from Leaders - Kings Norton

Dear Madina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jessica a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Hannah is such a wonderful person

Hannah is such a wonderful person, always ready to help when called and very pleasant.
Jessica is very helpful as well! Thumbs up👍

December 17, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Lanre

We are very happy Hannah & Jessica provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Jessica

Jessica is such a wonderful kind person who always gets back to me when I need help! Her emails are friendly and well mannered!

Thank you Jess xx

December 18, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Terry

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service & knowledge

Great service, help and advice from Mark and the team at leaders in Kings Norton. Although we didn’t proceed to sale with the team, due to a probate issue, their knowledge and advice was so helpful. Wouldn’t hesitate to recommend or use in the future!

Thank you - Denise & Lorraine

December 16, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Denise

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Jessica was exceptional in helping with the lettings process

The whole experience was interactive with quick responses from Jessica. She was helpful in answering all my questions with a cheerful tone and always ready to help with any concerns I had for the unit.

December 15, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Jeff

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Jessica was amazing in the process of…

Jessica was amazing in the process of moving into our new home. Communication was always prompt and friendly and everything was sorted so quick.
Thank you Jessica

December 10, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Hussain
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jessica a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Jessica was amazing in the process of…

Jessica was amazing in the process of moving into our new home. Communication was always prompt and friendly and everything was sorted so quick. Couldn’t recommend more!

November 22, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Ellie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jessica a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders 5 Star Service

Claire at the Kings Norton branch was fantastic, very knowledgeable and explained the steps clearly.
A pleasure to deal with and will certainly recommend her to anyone I know selling their property. Sue was also very thorough and efficient in getting the legal process done.

November 21, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Steve
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Claire & Sue a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Natalie

Natalie has managed my properties for a number of years. She is proactive, diligent and organised which is all I can ask for in a property manager. Thank you for everything Natalie

November 13, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Harry
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Natalie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I was helped by Neil Woolrich from the…

I was helped by Neil Woolrich from the Leaders branch in Bromsgrove. I have to say that he has been a tremendous help with helping me move and rent a new property. He is a credit to you company and a great chap to deal with throughout. Thank you Neil

October 31, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Leon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Neil a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Very good experience, service with a personalised touch

Overall my experience with Leaders was very good, I’d like to mention Sue Carter in particular who helped navigate a very protracted and drawn out purchase. She continually chased solicitors on both sides and kept me up to date via email and phone, she was always professional and friendly, not matter how frustrating and stressful the process became! In fact it was Sue who was able to eventually push through completion. A big thank you.
Following completion, I emailed to see if the agents had any information regarding electricity meters and unfortunately I was ignored, I did not receive a response to my email. The sold sign has still not been removed from outside my property and we are more than 8 weeks post completion. For these reasons I have given 4 stars rather than 5.

August 23, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Paul

We are very happy we could provide you with a positive customer experience. We also appreciate the feedback for the sold sign issue and lack of response regarding electric meters and apologise

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Excellent

The guys I dealt with at the Cotteridge office are a credit to Leaders. Special thanks to Mark and Damon but especially Sue who had to hound my poor performing Conveyancers all the way. Many thanks and I have no hesitation in recommending this team.

October 26, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Stephen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sue , Mark and Damon a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Good experience

Great team who put you ontop to meet all your needs. I worked with Jessica Smith who constantly updated me and was great help in getting an apartment even when it was last minute. I appreciated her help very much!

September 21, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Saif

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jessica a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Renting our property from Leaders was a…

Renting our property from Leaders was a smooth process for us. They always say don't rent a property without viewing the property first but that wasn't the case for me. The property was clean and looked exactly like the video sent to us by leaders. The staff was friendly and answered all our queries. Our property manager Natalie responded to our emails in a timely manner. No problems here. I would recommend using this estate agent.

September 17, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Neika

We are very happy Natalie provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Excellent Service

Received a very good service from Natalie while renting my property through Leaders. She was very quick to deal with any issues that arose and communication was good.

September 12, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Geraldine Ambrose

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent Service

My wife and I have rented our first apartment which is fully managed by Leaders in Kings Norton. Natalie Mitchell is our Property Manager and has been superb with resolving any queries at speed. Would highly recommend as it's taken away a lot of the fear around renting a property, especially for a first time renter such as myself!

September 11, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Sohail Amir

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I would like to recognize Mahema…

I would like to recognize Mahema Sultana as the most helpful, polite, professional and genuinely positive property manager one could hope for. My family of 4 is thankful to her dedication to us over the last 7 years, thank you Mahema.

July 17, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Agron

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mahema a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Let's hope Leaders can help sell my property

Claire seems very keen to help sell my property. I hope her enthusiasm pays off. I will only give 5 stars if my property is sold at or above the marketing price & the sale goes through smoothly.

June 29, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear Gautam

We are very happy Claire could provide you with a positive customer experience.

Kind regards
Customer Care Team


Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, Mark and Damon made the experience very pleasant!

May 10, 2024
Unprompted review
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Reply from Leaders - Kings Norton

We are pleased to see you had such a positive experience. Customer service is very important to us and it wouldn't be possible without people like Mark and Damon. We will be sure to pass on your kinds comments to them both.

Rated 5 out of 5 stars

Recommended company honest.

May 1, 2024
Unprompted review
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Reply from Leaders - Kings Norton

Dear M Sheils

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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