Leaders - Kings Norton Reviews 

118
TrustScore 4.5 out of 5

4.4

1880 Pershore Road, B30 3AS Kings Norton, GB


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Rated 5 out of 5 stars

I would like to say a big thank you to Trinity at Leaders Kings Norton. She has been an absolute pleasure to deal with. Always cheerful, extremely professional and nothing was too much trouble for he... See more

Company replied

Rated 5 out of 5 stars

My wife and I have rented our first apartment which is fully managed by Leaders in Kings Norton. Natalie Mitchell is our Property Manager and has been superb with resolving any queries at speed. Would... See more

Company replied

Rated 5 out of 5 stars

We went through leaders when we were finding a house to rent and from start to end they were amazing. Our lettings consultant was Jessica and we could not be more happy with her! As we were moving tho... See more

Company replied

Rated 5 out of 5 stars

Aimee is always so helpful and so on point with all the queries we have . Whenever I have emailed/phoned with a with a query, Aimee has always responded swiftly and has looked into the matter and h... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Kings Norton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 1880 Pershore Road, B30 3AS, Kings Norton, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

118 reviews

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This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(118)

2,238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful service

Wonderful service, the team were on hand to make sure we were accommodated.definitely recommend

March 4, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Carole,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

When Abbey came out for the valuation

When Abbey came out for the valuation, she was very knowledgeable and really talked me through the process. She answered all of questions.
Would definitely recommend Leaders.

March 4, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Good morning,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent professional experience

March 4, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Michele,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Highly recommend this branch

Highly recommend this branch. The staff are very friendly and welcoming - they are always prepared and ready to help too which is sometimes hard to find. Thank you!

March 3, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Charmaine,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

5/5 stars

5 star service from the Kings Norton Leaders

February 16, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service

Great service. Would recommend

February 16, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Louise,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE! Thank you to Libbi whom was professional and polite. She made me feel relaxed with the process and went out of her way for me. Highly recommended!

February 16, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Ellie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great experience at Leaders Kings…

Great experience at Leaders Kings Norton. Staff were very helpful - in particular Libbi was brilliant. Fantastic service.

February 16, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Bethany,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amazing staff!

Amazing staff! All so lovely! Libbi was so helpful, would highly recommend!

February 16, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Lauren,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Louise was a great help in finding available properties. Highly recommend.

February 16, 2022
Unprompted review
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Reply from Leaders - Kings Norton

Dear Megan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fabulous service from a great team

Fabulous service from a great team! Louise was really welcoming, friendly and really helpful!

February 15, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Natasha Turton,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Louise 10/10

Thanks Louise for all your help, nothing has been too much trouble from start to finish your help is much appreciated.

February 15, 2022
Unprompted review
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Reply from Leaders - Kings Norton

Dear Mike,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service!

Great service and very friendly staff!
Libbi went above and beyond to help me and was an absolute pleasure to deal with!
I am a very happy client and not much else to say other than 5 out of 5 stars given!

February 15, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Dear Amy,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great!

Great professional service from the lettings team. Libbi has been fantastic start to finish

February 15, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fantastic service and great company!

February 15, 2022
Unprompted review
Leaders  - Kings Norton logo

Reply from Leaders - Kings Norton

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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