Leaders - Lowestoft Reviews 53

TrustScore 4 out of 5

4.1

81 High Street, NR32 1XN Lowestoft, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have worked with Leaders in Lowestoft for many years and have found them to be very professional, reliable, and a pleasure to deal with. Nicki and Ellie are both fantastic- friendly, helpful, and... See more

Company replied

Rated 1 out of 5 stars

Awful company in Lowestoft ! Moved into a private rented property with no break clause. Reported the problems to manager and was mocked. Very condescending. Water was coming through the windows when i... See more

Company replied

Rated 5 out of 5 stars

Leaders Lowestoft have just helped me finally secure my first property in Lowestoft since moving here from derby. Gemma was exceptional! She was kind, caring, attentive to mine and my daughters needs... See more

Rated 5 out of 5 stars

The staff @ Lowestoft branch is top notch, Gemma Hook and Julie are so brilliant and give their all in helping.keep up this wonderful job.its been amazing working with you.good communicators and liste... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Lowestoft

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 81 High Street, NR32 1XN, Lowestoft, United Kingdom

4.1

Great

TrustScore 4 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasure to work with

We have worked with Leaders in Lowestoft for many years and have found them to be very professional, reliable, and a pleasure to deal with. Nicki and Ellie are both fantastic- friendly, helpful, and always willing to go the extra mile to ensure everything runs smoothly. Communication is excellent, and they genuinely care about providing great service to both landlord and tenants. Highly recommended and we look forward to continuing working with them for many more years.

Emma & Alan, Damp Control

May 15, 2026
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Alan
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie and Nicki. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 4 out of 5 stars

They always seem to help when I have an issue in property and they are understanding when your struggling

They always seem to help when I have an issue and it gets sorted as soon as

February 21, 2026
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Lauren
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Leaders are the best agency I've been…

Leaders are the best agency I've been with very helpful very good quick as responding to emails etc

March 12, 2026
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Antonia Dudley

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Awful company in Lowestoft

Awful company in Lowestoft ! Moved into a private rented property with no break clause. Reported the problems to manager and was mocked. Very condescending. Water was coming through the windows when it rained…We got the contract unwound after four months of misery. We lost a lot of our belongings to mould. Will not be using Leaders again.

July 30, 2025
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Scott Coleman

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Amazing Team - Thanks Tiff

Just want to say how amazing Tiff is as a property manager, always goes above and beyond to help you when needed. Gemma and Josh are great in the lettings teams have always been helpful prior to moving in.
Then if Tiff is ever away then Niki is always happy to helps, such a great team and great office! Thank you all 😊

June 17, 2025
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Emily

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tiff and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Got say Nicola meaker is on the ball…

Got say Nicola meaker is on the ball and always looks after me as a tenant and lovely to talk to , when I report sumink wrong she replies and sorts the problem out quick :) , just in general a lovely lady

May 2, 2025
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Excellent service

Friendly, helpful and efficient service from start to finish. Our contact, Josh Bradley, helped us in a very difficult situation and was an absolute star! Highly recommended.

July 10, 2024
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear KD

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Josh a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very helpful and quick

The whole experience was easy and stress free thanks to Gemma hook, she was always there on the phone for us when we needed help and the process was very quick and simple. Overall a very good experience and would highly recommend

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Service by Gemma Hook

Gemma Hook provided exceptional support during our home rental process. Her deep expertise, attentive communication, and friendly approach made our experience stress-free. Thanks to Gemma, we found our perfect home.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Very reliable service

Very reliable service , Got offered nice choices, the turnaround time was brilliant. Special mention to G Hook, for making us feel like we were the only ones. Attending to calls emails and messages all in time until we moved into our new home. Well done Leaders. Thank you.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

I'm incredibly greatful for the support…

I'm incredibly greatful for the support from Leaders for meeting my partners and my own needs, this is our first home and we're very happy and comfortable where we are. The communication has been amazing, I've always been able to get through to someone and always had a reply. Becuase this is my first property, I do ask questions and sometimes they sound like silly questions but it does always get taking seriously and I really appreciate that. I just really hope the same support is continued throughout. Thank you.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Leaders Lowestoft

The staff @ Lowestoft branch is top notch, Gemma Hook and Julie are so brilliant and give their all in helping.keep up this wonderful job.its been amazing working with you.good communicators and listeners trying your best to have everything smooth and running

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Best estate agents ever!

What can I say about this amazing estate agent. Gemma especially went over and above. I don’t think you realise just how much this house means to me. I’m so in love and it is going to make such a beautiful family home.
The welcome box was also such a lovely touch.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Gemma at leaders lowestoft was lovely…

Gemma at leaders lowestoft was lovely and helpful on the day of the initial viewing of the property and helped me throughout the process after being offered the property once references etc had.been checked etc she truly is an asset to the leaders team. Thankyou for you help and encouragement.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Leaders Lowestoft

Leaders Lowestoft have just helped me finally secure my first property in Lowestoft since moving here from derby. Gemma was exceptional! She was kind, caring, attentive to mine and my daughters needs and didn’t stop until she found us a perfect property. I am absolutely over the moon with the level of care I received whilst leaders assisted me on my renting journey. Gemma was outstanding with any issues I had or questions. She always answered me instantly whether that was an email or telephone call. All of my worries were reassured. Five stars for Gemma
Hook!

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

Can’t praise this company enough

Can’t praise this company enough, were great from start to moving in. Always quick to respond with any question I had and the aftercare was great to helping with anything I needed to know about the property.

March 28, 2023
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Will

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

THANKYOU Leaders Lowestoft

THANKYOU Leaders Lowestoft!
Carole and Gemma have been absolutely wonderful throughout my renting process! Very helpful and professional! I am so grateful for your help! I am very excited about renting from Leaders as they listen and they go out of their way to help their customers!

February 3, 2023
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Tiffany

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Awful

Terrible service and a complete lack of communication.
I’ve had issues with the property I rent for 3 months

January 11, 2023
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Daniel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders Lowestoft are great everyone…

Leaders Lowestoft are great everyone very helpful and polite, especially Carole reader who went above and beyond to help me get into my dream home, I moved from London to Lowestoft with my 3 children and dog, so everything was very stressful but Carole made sure that it all went to plan.. I will be forever grateful.. Thank you Carole and thank you leaders lowestoft..!!

November 18, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Victoria

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look