We have worked with Leaders in Lowestoft for many years and have found them to be very professional, reliable, and a pleasure to deal with. Nicki and Ellie are both fantastic- friendly, helpful, and... See more
Company replied
81 High Street, NR32 1XN Lowestoft, GB
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We have worked with Leaders in Lowestoft for many years and have found them to be very professional, reliable, and a pleasure to deal with. Nicki and Ellie are both fantastic- friendly, helpful, and... See more
Company replied
Awful company in Lowestoft ! Moved into a private rented property with no break clause. Reported the problems to manager and was mocked. Very condescending. Water was coming through the windows when i... See more
Company replied
Leaders Lowestoft have just helped me finally secure my first property in Lowestoft since moving here from derby. Gemma was exceptional! She was kind, caring, attentive to mine and my daughters needs... See more
The staff @ Lowestoft branch is top notch, Gemma Hook and Julie are so brilliant and give their all in helping.keep up this wonderful job.its been amazing working with you.good communicators and liste... See more
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

81 High Street, NR32 1XN, Lowestoft, United Kingdom
Replied to 85% of negative reviews
Typically replies within 1 week
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We have worked with Leaders in Lowestoft for many years and have found them to be very professional, reliable, and a pleasure to deal with. Nicki and Ellie are both fantastic- friendly, helpful, and always willing to go the extra mile to ensure everything runs smoothly. Communication is excellent, and they genuinely care about providing great service to both landlord and tenants. Highly recommended and we look forward to continuing working with them for many more years.
Emma & Alan, Damp Control

Reply from Leaders - Lowestoft
They always seem to help when I have an issue and it gets sorted as soon as

Reply from Leaders - Lowestoft
Leaders are the best agency I've been with very helpful very good quick as responding to emails etc

Reply from Leaders - Lowestoft
Awful company in Lowestoft ! Moved into a private rented property with no break clause. Reported the problems to manager and was mocked. Very condescending. Water was coming through the windows when it rained…We got the contract unwound after four months of misery. We lost a lot of our belongings to mould. Will not be using Leaders again.

Reply from Leaders - Lowestoft
Just want to say how amazing Tiff is as a property manager, always goes above and beyond to help you when needed. Gemma and Josh are great in the lettings teams have always been helpful prior to moving in.
Then if Tiff is ever away then Niki is always happy to helps, such a great team and great office! Thank you all 😊

Reply from Leaders - Lowestoft
Got say Nicola meaker is on the ball and always looks after me as a tenant and lovely to talk to , when I report sumink wrong she replies and sorts the problem out quick :) , just in general a lovely lady

Reply from Leaders - Lowestoft
Friendly, helpful and efficient service from start to finish. Our contact, Josh Bradley, helped us in a very difficult situation and was an absolute star! Highly recommended.

Reply from Leaders - Lowestoft
The whole experience was easy and stress free thanks to Gemma hook, she was always there on the phone for us when we needed help and the process was very quick and simple. Overall a very good experience and would highly recommend
Gemma Hook provided exceptional support during our home rental process. Her deep expertise, attentive communication, and friendly approach made our experience stress-free. Thanks to Gemma, we found our perfect home.
Very reliable service , Got offered nice choices, the turnaround time was brilliant. Special mention to G Hook, for making us feel like we were the only ones. Attending to calls emails and messages all in time until we moved into our new home. Well done Leaders. Thank you.
I'm incredibly greatful for the support from Leaders for meeting my partners and my own needs, this is our first home and we're very happy and comfortable where we are. The communication has been amazing, I've always been able to get through to someone and always had a reply. Becuase this is my first property, I do ask questions and sometimes they sound like silly questions but it does always get taking seriously and I really appreciate that. I just really hope the same support is continued throughout. Thank you.
The staff @ Lowestoft branch is top notch, Gemma Hook and Julie are so brilliant and give their all in helping.keep up this wonderful job.its been amazing working with you.good communicators and listeners trying your best to have everything smooth and running
What can I say about this amazing estate agent. Gemma especially went over and above. I don’t think you realise just how much this house means to me. I’m so in love and it is going to make such a beautiful family home.
The welcome box was also such a lovely touch.
Gemma at leaders lowestoft was lovely and helpful on the day of the initial viewing of the property and helped me throughout the process after being offered the property once references etc had.been checked etc she truly is an asset to the leaders team. Thankyou for you help and encouragement.
Leaders Lowestoft have just helped me finally secure my first property in Lowestoft since moving here from derby. Gemma was exceptional! She was kind, caring, attentive to mine and my daughters needs and didn’t stop until she found us a perfect property. I am absolutely over the moon with the level of care I received whilst leaders assisted me on my renting journey. Gemma was outstanding with any issues I had or questions. She always answered me instantly whether that was an email or telephone call. All of my worries were reassured. Five stars for Gemma
Hook!
Leaders were on top of things from day one. Friendly, helpful and kind. Gemma Hook was my main contact. She was absolutely brilliant. She made the whole experience more human and understandable.
Can’t praise this company enough, were great from start to moving in. Always quick to respond with any question I had and the aftercare was great to helping with anything I needed to know about the property.

Reply from Leaders - Lowestoft
THANKYOU Leaders Lowestoft!
Carole and Gemma have been absolutely wonderful throughout my renting process! Very helpful and professional! I am so grateful for your help! I am very excited about renting from Leaders as they listen and they go out of their way to help their customers!

Reply from Leaders - Lowestoft
Terrible service and a complete lack of communication.
I’ve had issues with the property I rent for 3 months

Reply from Leaders - Lowestoft
Leaders Lowestoft are great everyone very helpful and polite, especially Carole reader who went above and beyond to help me get into my dream home, I moved from London to Lowestoft with my 3 children and dog, so everything was very stressful but Carole made sure that it all went to plan.. I will be forever grateful.. Thank you Carole and thank you leaders lowestoft..!!

Reply from Leaders - Lowestoft
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