Leaders - Lowestoft Reviews 

54
TrustScore 4.5 out of 5

4.3

81 High Street, NR32 1XN Lowestoft, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Awful company in Lowestoft ! Moved into a private rented property with no break clause. Reported the problems to manager and was mocked. Very condescending. Water was coming through the windows when i... See more

Company replied

Rated 5 out of 5 stars

We have worked with Leaders in Lowestoft for many years and have found them to be very professional, reliable, and a pleasure to deal with. Nicki and Ellie are both fantastic- friendly, helpful, and... See more

Company replied

Rated 5 out of 5 stars

Leaders Lowestoft have just helped me finally secure my first property in Lowestoft since moving here from derby. Gemma was exceptional! She was kind, caring, attentive to mine and my daughters needs... See more

Rated 5 out of 5 stars

The staff @ Lowestoft branch is top notch, Gemma Hook and Julie are so brilliant and give their all in helping.keep up this wonderful job.its been amazing working with you.good communicators and liste... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Lowestoft

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 81 High Street, NR32 1XN, Lowestoft, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

54 reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(54)

2,090 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Leaders

Excellent service from Leaders, Mansfield. Incredibly professional, very helpful and provided a very speedy service.

February 27, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Donna,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fantastic

Clare Bennett has been brilliant. Gave us all the information we needed and guided us through the whole process. We are so excited to move in to our new home so quickly and cannot thank her enough.

February 22, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Beth,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service

Great service! As landlord we can sleep well knowing all the team at Leaders Lowestoft are on standby to deal with any issues immediately as they come up. Recent tenant placing was completed very promptly.

February 21, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Good morning,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Always attentive service from Lowestoft staff

The service provided by Leaders Lowestoft branch is good and friendly. They know what they are doing.

February 18, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Helen,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Leaders Lowestoft is an excellent…

Leaders Lowestoft is an excellent property management company who have looked after our properties for many many years.
It’s manager Carole is extremely friendly, helpful and always gives good advice.
Carole’s team are friendly, quick to let us know of any issues and promptly gets them resolved.

February 18, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I cannot recommend Leaders Lowestoft…

I cannot recommend Leaders Lowestoft enough. They have looked after my property portfolio for many years. Everyone at the Lowestoft office is very helpful. Nicki Meaker is excellent. She gets any issues with the properties sorted quickly and always with a sense of humour, something that is missing with most people these days. They have always provided good reliable tenants and keep me well informed of what is happening.

February 17, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear C J,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Reduce my stress with Leaders

Leaders have been handling our property portfolio for twenty-six years and we are more than confident in their ability to provide us with genuine tenants . The communication and maintenance problems tenants may have are dealt with by Leaders by either informing us or organising an emergency repair with their contractors. The manager , Carole Reader . is always at the end of a phone to resolve any problems or questions. No complaints from us .

February 16, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Shirley,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We moved our portfolio over to Leaders…

We moved our portfolio over to Leaders in October 2020 and all we can say is how professional Carole and the team have been. Service is exemplary, emails/calls answered promptly and attention to detail regarding paperwork/documentation is second to none. Our only regret is why we didn't move our portfolio over to them earlier. 10 out of 10

February 16, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Kevin,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Always excellent service.

We have dealt with Leaders in Lowestoft for many years, and have always found everyone helpful and easy to deal with.
They are always quick to resolve any issues we might have, whilst remaining professional and courteous.
I would definitely recommend them as not only a business, but as a lovely team of people.

February 16, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Heidi,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fabulous service. Thank you Leaders Lowestoft!

It's a great relief to have moved our properties to Leaders at Lowestoft. We'd considered moving them for a long time but were worried about the move.
It was handled so well by all the staff at Leaders, really fabulous service.
Leaders' change of tenant service is especially good and means the standard of our properties is maintained rather than the usual expensive property deterioration between tenants.

February 16, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Tom,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders Lowestoft excellent service.

I have had Leaders as my management company since they took over JSM in Lowestoft. The team in Lowestoft headed by Carole have been brilliant looking after my properties nothing has ever been too much trouble when there's been a problem and they have always got new tenants really quickly.

February 16, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Jill,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders team Lowestoft Suffolk are…

Leaders team Lowestoft Suffolk are absolutely brilliant and by far the best in their trade.
I have found every staff member to be so welcoming, knowledgable and helpful throughout enquiries for managing and letting properties.
With landlords minds put at ease, I am sure the tenants must be very happy too.
Well done and thankyou all at Lowestoft Branch.

February 14, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Gordon Clark,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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