Leaders - Lowestoft Reviews 

53
TrustScore 4 out of 5

4.1

81 High Street, NR32 1XN Lowestoft, GB


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Rated 5 out of 5 stars

We have worked with Leaders in Lowestoft for many years and have found them to be very professional, reliable, and a pleasure to deal with. Nicki and Ellie are both fantastic- friendly, helpful, and... See more

Company replied

Rated 1 out of 5 stars

Awful company in Lowestoft ! Moved into a private rented property with no break clause. Reported the problems to manager and was mocked. Very condescending. Water was coming through the windows when i... See more

Company replied

Rated 5 out of 5 stars

Leaders Lowestoft have just helped me finally secure my first property in Lowestoft since moving here from derby. Gemma was exceptional! She was kind, caring, attentive to mine and my daughters needs... See more

Rated 5 out of 5 stars

The staff @ Lowestoft branch is top notch, Gemma Hook and Julie are so brilliant and give their all in helping.keep up this wonderful job.its been amazing working with you.good communicators and liste... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Lowestoft

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 81 High Street, NR32 1XN, Lowestoft, United Kingdom

4.1

Great

TrustScore 4 out of 5

53 reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(53)

2,076 reviews in the last 12 months

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Rated 5 out of 5 stars

We spoke to Clare Bennett and she was…

We spoke to Clare Bennett and she was so incredibly helpful for me and my partner, she managed to help us get into our new home and we are very very greatful.

August 31, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Finlay,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Clare Bennett handled the process in a…

Clare Bennett handled the process in a manner that made the process quick yet informative.
A pleasant surprise after a lot of negative experiences with letting agents.
I would recommend both Clare and Leaders.

August 26, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Mathew,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Clare Bennet was amazing throughout

Clare Bennet was amazing throughout, there were a few set backs due to other parties and Clare adapted and supported promptly. She is extremely professional and a credit to the leaders team

August 15, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Danny,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 4 out of 5 stars

This was my first time finding and…

This was my first time finding and renting a property through an agent.
I cant thank Clare Bennet enough. Her help through all the bumps in the road has been above and beyond. Thank you gor giving us pur lovely famipy home. The whole experience has been smooth thanks to her and the team at Leaders.

August 18, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Shenean,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Extremely helpful.

This was my first time finding and renting a property through an agent.
I cant thank Clare Bennet Senior Negotiator at the Lowestoft Leaders branch. Without her i think I would still be searching for a place. Her help and guidance throughout the process was much appreciated. The whole experience has been smooth thanks to her and the team at Leaders.

August 17, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Thank you again for taking the time to let us know how we did. We really appreciate it!

Rated 5 out of 5 stars

Thank you so much to Clare Bennet for…

Thank you so much to Clare Bennet for guiding me through the rental of my house . Clare couldn’t have done anymore to set the process up and keep me informed . I would recommend her and leaders to everyone
Thanks so much

July 15, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Would like to thank all involved in the…

Would like to thank all involved in the smooth transition from 1 property to another. Very helpful down to earth staff. Would like to take the oppunity to thank the lovely Claire Bennett for all her help. Would recommend Leaders to any one thinking of renting a property in and around Lowestoft. Many thanks Ann and Gary

July 14, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Ann,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Very good service

It was a long journey but Clare and Carole, were always very helpful.
Thank you very much
Gwenda

June 29, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Gwenda,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Clare is incredible

What can I say? Without Clare Bennet the Senior Negotiator, I wouldn’t be moving at all! The referencing process for myself was so complicated and time consuming and almost didn’t happen as I was originally declined through no fault of the agency. Clare worked tirelessly to work round this with both I, the referencing agency and Landlord to determine a successful application which she did. My move date was delayed by 10 days but was almost delayed indefinitely so thank you so much Clare for your tireless efforts. You are a real asset to this team and deserve major credit for your work! Thanks, Chloe x

June 28, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Chloe,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thank you Clare Bennet

I cannot thank Clare Bennet of Leaders Lowestoft enough for all of her help and advice throughout my moving journey. She has answered calls and emails promptly and put my mind at ease if I've had any problems. At such a stressful time she is a calming influence.

June 14, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Thank you Clare and Lisa

Me and my partner have just moved into a new rental property together. The whole process was made so easy and straight forward, at a time where things would normally be stressful this wasn't even remotely the case. The little touch of the welcome pack was just the cherry on top of the cake. Absolutely wonderful experience

May 29, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Ben Henwood,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Hassle free experience for tenants

Had a wonderfully easy and non stressful experience with Leaders as tenants of our new rented accommodation. Clare from the Lowestoft branch has sorted everything out for us and kept us up to date along the way, would definitely recommend no bad points to give!

May 6, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Donna,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

My experience so far with leaders has…

My experience so far with leaders has been a pleasure. Clare has been very helpful with my move. All of the staff in the Lowestoft branch have been very professional and friendly.

April 23, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Mia,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I first contacted Clare Bennett in…

I first contacted Clare Bennett in regards to renting a property. Our story was not run of the mill as me and my family had just relocated from Spain. After numerous attempts and being let down by other estate agents I called clare and within 2 hours she had secured myself and my family a amazing 3 bedroom property to rent exactly where we wanted. I would like to add Clare Bennett went above and beyond her duty to make sure we had a family home to live in as we wanted to move within 2 weeks and Clare made this happen for us.
We cannot thank her enough. Thanks again for everything leader's and especially Clare , you gave us our family home for us. Xx

April 21, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Marie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Perfect agents

This was what estate agent or letting agents should do, went above and beyond for us. They didn't just say nothing available like all other companies we visited that day, with a cheeky good luck as we left there office, the service was fast and informative and got the job done for us so we could all go on our easter holidays. We didn't have much hope untill we entered Leaders in lowestoft, they really are different to the rest, much appreciated.

April 13, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Stephen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Claire Bennet has been absolutely…

Claire Bennet has been absolutely wonderful with my moving process she is kind patient and informative, she helped me though all of my technical issues and has a quick response to the emailing process. I am so pleased I moved with Leaders Thank You

April 11, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Charlotte,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I would Nikki Meaker of leaderslike to say l have dealt with…

I would like to say l have dealt with Nikki Meaker from the Lowestoft branch for 16 years. She is so helpful and professional nothing is too much for her she really is an asset to leaders. B Sanderson landlord

April 4, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Brian,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I'm moving location with my job

I'm moving location with my job. I work for the NHS in Birmingham moving to Lowestoft, Suffolk.
I needed to move quickly but don't know the Lowestoft area at all.
I contacted Leaders in Lowestoft and was put in touch with Clare who deals with the lettings there.
I explained my situation to Clare who immediately went into action locating potential properties for me.
It wasn't long before I found what I was looking for. I left it in Clares capable hands who from start to finish was more than helpful. Clare helped with every stage of my application right through to completion. I couldn't of wished for a better or more helpful service. Thank you Clare for all your hard work and commitment to helping me.

March 29, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Paul,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Move from Kent to Norfolk

Myself and my husband decided to move from Kent to Norfolk, with some apprehension as at our age it was a big move to make. However we are so pleased that our landlord decided to choose Leaders at Lowestoft to deal with our rental. They have made the move so easy, they have led us every step of the way and we’ve just had to follow their lead, making sure we forget nothing. The girls are friendly but professional and Pauline who showed us the bungalow in the first instance, was lovely. I must give a special mention to Clare who goes above and beyond. She will help in anyway possible finding the answers to all your questions no matter how silly they seem. I would recommend Leaders to anyone wishing to rent or buy a property. Thank you Leaders and thank you Clare you have made a scary experience an easy one.

March 20, 2022
Unprompted review
Leaders  - Lowestoft logo

Reply from Leaders - Lowestoft

Dear Patricia,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service from Leaders

Excellent service from Leaders, Mansfield. Incredibly professional, very helpful and provided a very speedy service.

February 27, 2022
Unprompted review
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Reply from Leaders - Lowestoft

Dear Donna,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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