I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition
Location
Switch location8 Wellington Street, LU1 2QH Luton, GB
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See what reviewers are saying
I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more
Company replied
An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more
Company replied
I had a great experience with Leaders Letting Agents from start to finish. The team was professional, friendly, and always happy to answer any questions I had. They kept me informed throughout the pr... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Luton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
8 Wellington Street, LU1 2QH, Luton, United Kingdom
4.8
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Great support and quick response
Huge thanks to Leaders for their amazing support throughout our home letting journey! This is our second time with them, and they always deliver with super-fast responses to all our questions.
April 16, 2026
Unprompted review
Bilal was very helpful
Bilal Raqeeb was very helpful throughout the process. He replied fast and had good insights.
I entrusted my property to Bilal to rent it out for me, and he found me good tenants; the process was smooth and easy for me as a landlord.
April 16, 2026
Unprompted review
Bilal was very proactive
Bilal was very proactive. He answered all questions i had with zest and the onboarding was smooth.He made it easy to share my queries about defects observed at the apartment while moving in and in general he was always available.
April 7, 2026
Unprompted review
Caitlin is a great asset to your…
Caitlin is a great asset to your company. 5 star customer service 😊🤞 will be using Caitlin moving forward with my flat moves and tenancy extensions etc. thank you so much!
March 27, 2026
Unprompted review
Reply from Leaders - Luton
Dear Emil Zaman
We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Renting room Leaders
I was dealing with Bilal Raqeeb from leaders to help rent out two rooms in my property. Bilal was very helpful and guided me through the process. Highly recommended.
March 27, 2026
Unprompted review
Reply from Leaders - Luton
Dear Stephen Henry
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Very qualified team and very…
Very qualified team and very professionals. Give support form the beginning till you get mov in. Highlighted recommended
March 24, 2026
Unprompted review
Reply from Leaders - Luton
Dear Marius Ionascu
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Bilal Raqeeb was amazing
Bilal Raqeeb was amazing, the whole process from start to finish, this man is impeccable and reliable with everything. He provided great communication throughout the whole process and guided me every step of the way in renting!
March 24, 2026
Unprompted review
Reply from Leaders - Luton
Dear Okwudili Mekwuye
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
my experience with was very good…
my experience with was very good because they give support in each and every point i call mr malik hundreds times but he talk with very polite way and guide me everything thank you for your support
March 18, 2026
Unprompted review
Reply from Leaders - Luton
Dear Talvinder Kahlon We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
House searching with Leaders
The process of selecting, viewing, and moving in was quick and smooth.
March 6, 2026
Unprompted review
Reply from Leaders - Luton
Dear Elrad Martin-Lawson
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a wonderful experience with…
I had a wonderful experience with Leaders in Luton. The whole process from start to finish was perfect and very well organised. Everything was handled smoothly and professionally, which made the experience stress-free.
Communication was excellent throughout. I was always kept informed and any questions I had were answered quickly and clearly.
A special thank you to Caitlin, who was absolutely amazing. She was very helpful, friendly, and professional, and she made sure everything went perfectly. Her support and great communication really made a difference. I would highly recommend Leaders in Luton to anyone looking for a reliable and professional letting agent.
February 24, 2026
Unprompted review
Reply from Leaders - Luton
Dear Krishnaja Ks, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Caitly. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Mr Malik was superlative and amazing…
Mr Malik was superlative and amazing since the first point I reach out to him for viewing.
His proffessionalism and support in terms of making sure we got a decent apartment is higly commendable..His calmness, open hearted advice in accommodation options has boosted my confidence in leaders Lettings. I definitely recommend my friends to always use leaders letting.
Thank you so much Mr. Malik
February 24, 2026
Unprompted review
Reply from Leaders - Luton
Dear Arome Benjamin Alfa
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Mr malik Miah is the best walk with in the rental process
Malik from leader’s letting is very professional calm and respectful. Gave us lot of options and made sure I and my partner get a comfortable flat to rent. The entire rental process is seem less courtesy of Mr malik
February 25, 2026
Unprompted review
Reply from Leaders - Luton
Dear Ibe Jubilee
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Professional
The company communicates clearly and in a professional way
February 26, 2026
Unprompted review
Reply from Leaders - Luton
Dear Kwadwo Oppong, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
My experience with Malik during renting was incredible
Malik was friendly and transparent during the my renting process. His proactive updates, communication, detailed instructions and professionalism during my process of viewing, renting and to final move-in was incredible which makes me settle for Leaders and I will recommend him to my friends over again.
January 28, 2026
Unprompted review
Reply from Leaders - Luton
Dear Joy Oluyole We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A great experience with Bilal!
Bilal has been very helpful with our tenancy process from the beginning. And he continues to promptly sort out any issues that arise. We've had a great experience with him.
January 31, 2026
Unprompted review
Reply from Leaders - Luton
Dear Anagha, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bilal. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Excellent
Excellent. It was timely and smooth. Bilal Raqeeb was great in his role throughout the process 👍👍👍
January 30, 2026
Unprompted review
Reply from Leaders - Luton
Dear Mr Eze 2
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Daniel @Leader made my rental search so…
Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get things done and communicates clearly, ask for Daniel!"
January 6, 2026
Unprompted review
Reply from Leaders - Luton
Dear Oluwasola Gabriel Fasoyi We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I would like to take a moment to thank…
I would like to take a moment to thank you gor your support and assistance throughout the process of finding our new home specially Bilal Raqeeb your responsiveness and clear communication made the entire experience much smoother and less stressful for us and you been very friendly to us
We appreciate your patience in answering questions and understanding our requirements and preferences
Thankyou you once again your dedication and hard work
And we would be happy to recommend your service to others
January 21, 2026
Unprompted review
Reply from Leaders - Luton
Dear Shalu Shajan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bilal. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
It was okay, not too bad, and I am fine…
It was okay, not too bad, and i am fine with the guidelines
January 5, 2026
Unprompted review
Reply from Leaders - Luton
Dear Oriyomi
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Reply from Leaders - Luton
Dear Ricky Cook, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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