I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more
Company replied
Location
Switch location8 Wellington Street, LU1 2QH Luton, GB
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See what reviewers are saying
An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more
Company replied
I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition
Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Luton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
8 Wellington Street, LU1 2QH, Luton, United Kingdom
4.8
Excellent
422 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Leaders - Luton
Dear Ricky Cook, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
My experience with leaders was very…
My experience with leaders was very amazing and great and all this happened because of a good , cheerful staff called Mr malik he made it so smooth and easy thank you so much!!
December 13, 2025
Unprompted review
Reply from Leaders - Luton
Dear Nkesi Chukumati We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A genuinely smooth and supportive experience
The best experience I’ve had with an estate agency so far. Malik showed me the property I wanted to rent, understood my circumstances with genuine empathy, and promptly sent over the application form. Caitlin was also a great help, carefully double-checking my details before submitting everything to the landlord for approval.
Not only did I receive a positive outcome on the same day, but both Malik and Caitlin went above and beyond during a process that would otherwise have taken much longer.
I now can’t wait to move in before Christmas 🙂
If you’re unsure who to rent with, I highly recommend Leaders Luton — they’ve been brilliant and hassle-free, exactly what you need when moving is already extremely stressful. Thank you, Malik and Caitlin, your help is truly appreciated 👏
December 16, 2025
Unprompted review
Reply from Leaders - Luton
Dear Valentina Sandu We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin and Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Worked with Daniel and he was supper…
Worked with Daniel and he was supper patient with everything and helpful
December 12, 2025
Unprompted review
Reply from Leaders - Luton
Dear Ajibogun Ayomide We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a fantastic experience
I had a fantastic experience. Daniel was incredibly helpful and went above and beyond.
December 12, 2025
Unprompted review
Reply from Leaders - Luton
Dear Oluwatobiloba
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Daniel Szabo was very committed to…
Daniel Szabo was very committed to making the process of getting an apartment seamless. He was swift and thorough.
October 29, 2025
Unprompted review
Reply from Leaders - Luton
Dear Kehindeajayi We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Good & supportive from Malik Miah
November 13, 2025
Unprompted review
Reply from Leaders - Luton
Dear Kp We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Luton
Dear Emma We greatly appreciate your 5-star review and the time you took to share your experience with Lewis. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Luton
Dear Sandeep Mandadi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Malik was extremely helpful
Malik was extremely helpful. He made our journey straightforward and seamless.
October 28, 2025
Unprompted review
Reply from Leaders - Luton
Dear Amine Djelladj We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Mr Bill Raqeeb was very resourceful
Bilal was quite very helpful.
Bilal Raqeeb was quite very professional and helpful all through the application and search process.
Making the acquisition of the property very helpful.
Thank you very much Bill Raqeeb.
October 17, 2025
Unprompted review
Reply from Leaders - Luton
Dear Adetola Oyedemi We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Bilal Raqeeb was a great help…
Bilal Raqeeb was a great help throughout our house rental process. He was friendly, professional, and made everything smooth and stress-free for me and my partner. We really appreciated his clear communication and efficiency — highly recommend him and the agency!
October 8, 2025
Unprompted review
Reply from Leaders - Luton
Dear Andy We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Poor property management
Leaders in Luton the staff have been ok in sorting out problems but have miss- sold myself and my partner a property. We have been told that the property we are in is for young professionals yet it is seen by us as a student property. We got told it has been professionally cleaned but hadn’t. We have had problems from day one since we have moved in. It’s has effected my partners mental health as he is has been through lots of personal problems from ex partners. We have felt like the property manager that has been assigned to our property isn’t doing things in a timely manner. We had no hot water for 2 weeks so couldn’t shower. Took a week to get the radiator sorted. We have had issues since the day we moved in with our hob. We got told that we have an oven but it’s just a microwave.
The Luton branch manger has been fantastic in trying to sort out our issues but we have felt we had to go to the Bedford branch to voice our concerns and see if we can get support in breaking our current tenancy
September 23, 2025
Unprompted review
Reply from Leaders - Luton
Dear Olivia
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Fantastic Experience with Leaders Luton
My husband and I had a fantastic experience with Leaders in Luton. From the very beginning Bilal and Caitlin were incredibly helpful, guiding us through the viewing process with patience and professionalism, and then supporting us every step of the way with the paperwork and communication with our landlord. They were always quick to respond, clear in their explanations, and genuinely invested in making the whole process smooth and stress-free for us. Renting a property can often feel overwhelming, but thanks to the team's efficiency and friendly approach, everything felt easy and well-handled. We’re so grateful for their support, and would highly recommend Leaders Luton to anyone looking for a reliable and professional letting agent.
September 1, 2025
Unprompted review
Reply from Leaders - Luton
Dear Lucy James We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin & Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders were very good in helping me…
Leaders were very good in helping me rent a property. The agent I dealt with Caitlin Whybrow was polite, efficient and answered all my questions in good time.
First time using Leaders and would use again in the future.
September 5, 2025
Unprompted review
Reply from Leaders - Luton
Dear Mr Des Cross We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Caitlin and her team has been extremely…
Caitlin and her team has been extremely helpful! The rent application process has been quick and straightforward, and communication has been good throughout. Highly recommend!
September 4, 2025
Unprompted review
Reply from Leaders - Luton
Dear Sophia We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
very helpful did everything they could…
very helpful did everything they could to make things as easy as possible.
August 27, 2025
Unprompted review
Reply from Leaders - Luton
Dear Keith Lowe, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
I appreciate that the company follows…
I appreciate that the company follows due protocol and maintains reliability and transparency in its contracts, as these are qualities I value. That said, the referencing and approval process takes longer time than necessary, which creates difficulties. In addition, it seems that personal circumstances are not always taken into account when gathering references or handling requirements. While I understand the importance of adhering to procedures, a more flexible approach that considers individual situations would make the process more supportive and efficient. However, I commend Malik, for going out of his way to make adjustments whilst still maintaining professionalism. Also for being very kind, supportive and patient. He is a good customer agent.
August 15, 2025
Unprompted review
Reply from Leaders - Luton
Dear Onyekachi Ordu, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Bilal Raqeeb is an asset to the company…
Bilal Raqeeb is an asset to the company from start to finish he has helped me get this property for me and my family and he is very fast and efficient and gets things sorted quickly. Thank you very much Bilal for all your help I will 100% recommend you to others!!
August 22, 2025
Unprompted review
Reply from Leaders - Luton
Dear Naresh
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Really helpful and effective service…
Really helpful and effective service from Malik Miah in securing a home. Thanks alot!
August 15, 2025
Unprompted review
Reply from Leaders - Luton
Dear Zainab We greatly appreciate your 5-star review and the time you took to share your experience with Malik . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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