Leaders - Luton Reviews 

422
TrustScore 5 out of 5

4.8

8 Wellington Street, LU1 2QH Luton, GB


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Rated 5 out of 5 stars

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more

Company replied

Rated 5 out of 5 stars

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more

Company replied

Rated 3 out of 5 stars

I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition

Rated 5 out of 5 stars

Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Luton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 8 Wellington Street, LU1 2QH, Luton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

422 reviews

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Replied to 93% of negative reviews

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4.8

All reviews

(422)

2,141 reviews in the last 12 months

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Rated 5 out of 5 stars

Bilal raqeeb fantastic guy

Bilal raqeeb is a very attentive and helpful agent. He is great to deal with for a newcomer to UK in finding new house to rent. Blessed to get him as my agent

July 1, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Muhammad Arif Azis

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb has been amazing as per

Bilal Raqeeb has been amazing as per! This is my second rental home with him and believe me he has done an amazing job!
I have been to many agencies and no one has been more efficient, upfront, honest, supportive as well as professionally dealing with myself. I highly recommend leaders and the most professional agent Bilal Raqeeb in renting out your properties as well as helping you find a new home! Thank you Bilal for all your amazing and supportive work and rest assured i will recommend you personally to other friends as well as my family! :)

July 28, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Camelia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Delivered what we were looking for ⭐️

It was our first time working with Leaders to rent our beautiful home. My husband got in touch with them & next day Bilal Raqueeb came to our house. He was very positive, efficient & professional.

Bilal wrote an impressive description for our home and managed to arrange few viewings & got the ball rolling

We had a bit of a glitch but nothing major nothing that communication couldn’t solve. So we are grateful for the prompt responses & quick actions taken from their end.

Diana & Caityn are very lovely too, easy to talk to & very professional.

Bilal managed to find us a lovely family we can rent to & trust with our home so we really appreciate that as finding right people was an extremly important thing for us. So he clearly took that on board & delivered what we were looking for.

Successfully met the deadline & always sent a staff along for viewings.

Thanks a lot to entire Leaders team for your hardwork and helping us find the right tenants for our family home that is very special to us.

July 10, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Riya Sanghani

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

They have provided me with excellent…

They have provided me with excellent service throughout the whole processes and made it easy for me.

July 8, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Mujahed

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Smooth move in and helpful staff

Im new to UK hence required a bit of hand holding. Malik helped me and was quite quick to answer my queries. Move in process was handled smoothly. Thank you for your support.

June 28, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Mir Feroz Hyder

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Diana

Diana , made the whole experience of looking for a place less stressful with her words of encouragement . She was God sent around the time i needed it . she kept me informed about the progress of my application till the day she called to congratulate me . i cant thank her enough

May 5, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Annie Ayimah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

It was great to meet Malik he made my…

It was great to meet Malik he made my visit absolutely wonderful he was honest and professional thank you for your services

July 1, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Mansour Adbelaziz

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb

Bilal Raqeeb is my go to person when finding tenants for all 4 of my properties. He understands what a landlord looks for and would expect from their tenants.

With great understanding of the market he has advised me on prices in order to compete with other landlords as well as having affordable rent prices within the located area, he is also very consistent in communication keeping me up to date with the latest. He is very dedicated to finding the right tenants and ensuring you receive an amazing service.

I am pleased with the service I have received and do look forward to working with Bilal Raqeeb in the future as he’s very reliable and trustworthy

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Massive thanks to Bilal Raqeeb again…

Massive thanks to Bilal Raqeeb again for renting out my block of 16 flats, he has done an amazing job in finding tenants for me and his fees were better than other agents I approached in luton, he has really looked after me and my properties which i greatly appreciate - good agents are hard to find and Bilal is a fantastic one! Highly recommended! Looking forward to doing further business together - thanks Bilal!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service

This is the 2nd time I am moving to a property managed by Leaders Ltd. Both times I had a wonderful service from Luton branch. Specially need to mention the name of Mr. Malik Miah. His service level is excellent and he is very professional. Thanks so much for everything..!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Bilal has been exceptionally welcoming…

Bilal has been exceptionally welcoming and reassuring throughout the entire letting process. From the very beginning, he was supportive and attentive, helping ease any concerns I had. His calm and friendly approach made everything much smoother, and he always took the time to clearly explain each step along the way.
What truly stood out was his excellent communication and honest guidance. He was transparent about both the pros and cons, which helped me make informed decisions with confidence. Thanks to Bilal, the whole experience was stress-free and positive.
I genuinely appreciate his support and professionalism.💯
I wouldn’t consideranyone else for future property needs.
Highly recommended🙏🏻

June 1, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Waqas

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Best Agent i ever used Bilal from Leaders

This is my second time renting through leaders with BILAL RAQEEB! Again, he is an amazing agent who goes above and beyond to ensure everything is running smoothly and done in a timely manner with upmost great respect and he is very communicative ensuring i was kept informed throughout. If you are looking for an agent Bilal is your person to go to. Thank you very much Bilal again for all your help and helping me with my new property!!

May 16, 2025
Unprompted review
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Reply from Leaders - Luton

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Really good experience

I had a really good experience with Bilal Raqeeb from Leaders. From the very beginning, he was professional, responsive, and incredibly helpful. The process of renting was made smooth thanks to the clear communication.
What really stood out was his friendly and approachable manner—nothing ever felt like too much trouble, and Bilal was always quick to respond to any queries.

May 12, 2025
Unprompted review
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Reply from Leaders - Luton

Dear AD

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb the best agent I have used ever!

Bilal Raqeeb has been a very good agent as he always makes sure that things are understood, he calls to check up and make sure that every process is made easy and easy understandable , working with him made the process a successful one …. I will highly recommend him ………. Thanks Bilal you are a superstar of an agent!!

May 12, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Ebisinde

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Communicative and responsive.

I and my partner needed a place to live at a very short time. We contacted Leaders after identifying a property that suits our needs and they responded hastly. We were booked in for viewing and because we had already seen the property photos, we took it on. The estate agent Bilal was very commumicative even in off work hours. They made sure we get all details of our tenancy agreement and were not in a rush.
However, the inventory report had a bit of minor irregularities. But were able to sort that out. Otherwise I totally recommend Leaders.

May 1, 2025
Unprompted review
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Reply from Leaders - Luton

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 5 out of 5 stars

I found Bilal Raqeeb and his colleagues…

I found Bilal Raqeeb and his colleagues really helpful and friendly and couldn’t do enough for you.

May 7, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 1 out of 5 stars

Do not rent with leaders LUTON

I would not recommend leaders. They are quick only during the application process but once you start renting with them but when there is issues with property that needs fixing or noise complaints they do not respond and it takes months for repairs to be done. In addition I’m currently renting in their new build apartment blocks and they are the worst new build apartments ever, the insulation is poorly done you can hear everything from people above my flat and below. I’ve tried to cancel my tenancy so many times but they say no. I’m warning everyone that the new builds on Hastings street LUTON are shit and super small not worth the price and they are badly built. STAY CLEAR AND SAVE YOUR MONEY. I’m currently waiting for tenancy to finish then I’m out of this dump.

May 6, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Jacqueline

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

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