I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more
Company replied
8 Wellington Street, LU1 2QH Luton, GB
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I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more
Company replied
An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more
Company replied
I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition
Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

8 Wellington Street, LU1 2QH, Luton, United Kingdom
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Caitlin was exceptional throughout the process. She made sure she responded ASAP to all messages. Only few agents respond to wassup messages but that wasn't her. She's simply simply amazing 👍🏻.

Reply from Leaders - Luton
Had a great experience finding a property with LEADERS .

Reply from Leaders - Luton
I am very happy with their service! I would like to say a big THANK YOU for one of the best estate agents Diana Harag! She was very professional, helpful and friendly.

Reply from Leaders - Luton
My first contact with your establishment was via telephone with Mr. Richard Sharp. My particular circumstances were somewhat anomalous. Within five minutes of conversation Mr. Sharp recognized the circumstances required urgent and special handling. He immediately committed to assisting and delegated Ms. Caitlin Whybrow to conduct viewings the following day. Ms. Whybrow also affable and courteous, showed me the two available units in the postcode of preference; one of which I chose. The process thereafter was handled by both Mr. Sharp and Ms. Whybrow with professional courtesy and empathetic urgency. It's has been a great pleasure liaising with these two professionals. Also, other staff in the office who were not directly involved with my tenancy, were also courteous and welcoming. The atmosphere in the office is conducive to growth and development. I will most definitely recommend and will continue to patronize your service in the future.

Reply from Leaders - Luton
Very professional. My agent, Diana was very friendly, and showed genuine interest in me as a person rather than just a client 😊
Happy with the experience ☺️

Reply from Leaders - Luton
Bilal showed us around the property patiently, and he discussed in details about the property and we showed interest, Bilal helped us with the onboarding as soon as possible

Reply from Leaders - Luton
Bilal Raqeeb was really professional and patient.
If there’s more than 5 star review he deserve it.
He was fast about the onboarding.

Reply from Leaders - Luton
Bilal Raqeeb from the Luton office is an exceptional member of staff, He goes above and beyond to make sure customers are satisfied. His prompt and swift response to queries cannot go unappreciated. Keep up the good work Bilal!.

Reply from Leaders - Luton
Excellent service from Caitlin! She was professional, responsive, and made the whole process smooth and easy. Highly recommend!.

Reply from Leaders - Luton
Very professional service from Malik and the team - extremely responsive along the whole process

Reply from Leaders - Luton
We are thankful that we got house through them very quickly specially Diana she has been so helpful always so kind it’s really nice of her thank you for your patience and help x

Reply from Leaders - Luton
The agent (Bilal Raqeeb) was very helpful in getting us the property.

Reply from Leaders - Luton
Very professional. The whole process has been amazing from start to finish. A big mention to Bilal Raqeeb at the Luton Branch has been great. Always in contact nothing was ever to much for him to help me out in getting all the paperwork sorted. Thank you once again and i would definitely use again.

Reply from Leaders - Luton
I was well taken care of by Bilaal. He’s such an amazing agent and a very patient one at that. Right from day one he has always taken his time to explain things to me and has always made sure to follow up and make sure that all my documents have been submitted. He has been of really great help to me and I am looking forward to moving in soon.

Reply from Leaders - Luton
Was a great experience with leaders and one of their agent name caitlin whybrow. She is very helpfull . And the day they handover the keys they give a gift box with it it was amazing . Great marketing

Reply from Leaders - Luton
Really bad service / experience when it comes to renting with these, They forget about you for weeks / months / years without resolving issues that need resolving, which they incourage you to report on there website but you never get them resolved, One of many issues I'm having with them having asked to change the not working out of date smoke alarms from 2020. Their response every year is " dear sir, can you replace the batteries " shocking as it should be classed as health and safety issues.. but they are quick to take your money every month,
Please be careful in renting with Leaders luton.
My complaint was attended to at the quickest time. Thanks to Melika and team.

Reply from Leaders - Luton
Very responsive and helpful, Caitlin went out of the way to help me. I definitely recommend Leaders to anyone!

Reply from Leaders - Luton
Professional and helpful from the start. Both Bilal and Malik have been a great help throughout. Highly recommend

Reply from Leaders - Luton
In a quick time I needed a find a home for rent in Luton area where I able to connect Malik Miah and he responded all our query with sharing a ll the required detail and also cleared all our doubt during the registering process until the contacts got signed. I would like to thank him for the support.

Reply from Leaders - Luton
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