Leaders - Luton Reviews 

422
TrustScore 5 out of 5

4.8

8 Wellington Street, LU1 2QH Luton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more

Company replied

Rated 5 out of 5 stars

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more

Company replied

Rated 3 out of 5 stars

I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition

Rated 5 out of 5 stars

Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Luton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 8 Wellington Street, LU1 2QH, Luton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(422)

2,145 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Caitlin was great in her dealings.

Caitlin was exceptional throughout the process. She made sure she responded ASAP to all messages. Only few agents respond to wassup messages but that wasn't her. She's simply simply amazing 👍🏻.

March 15, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Had a great experience finding a…

Had a great experience finding a property with LEADERS .

April 29, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Angelina

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I am very happy with their service

I am very happy with their service! I would like to say a big THANK YOU for one of the best estate agents Diana Harag! She was very professional, helpful and friendly.

April 30, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Gabriela

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

My first contact with your establishment…

My first contact with your establishment was via telephone with Mr. Richard Sharp. My particular circumstances were somewhat anomalous. Within five minutes of conversation Mr. Sharp recognized the circumstances required urgent and special handling. He immediately committed to assisting and delegated Ms. Caitlin Whybrow to conduct viewings the following day. Ms. Whybrow also affable and courteous, showed me the two available units in the postcode of preference; one of which I chose. The process thereafter was handled by both Mr. Sharp and Ms. Whybrow with professional courtesy and empathetic urgency. It's has been a great pleasure liaising with these two professionals. Also, other staff in the office who were not directly involved with my tenancy, were also courteous and welcoming. The atmosphere in the office is conducive to growth and development. I will most definitely recommend and will continue to patronize your service in the future.

April 10, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Benson

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Richard and Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very professional

Very professional. My agent, Diana was very friendly, and showed genuine interest in me as a person rather than just a client 😊

Happy with the experience ☺️

April 19, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Tanaka

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal showed us around the property…

Bilal showed us around the property patiently, and he discussed in details about the property and we showed interest, Bilal helped us with the onboarding as soon as possible

April 9, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Damilola

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb was really professional…

Bilal Raqeeb was really professional and patient.
If there’s more than 5 star review he deserve it.
He was fast about the onboarding.

April 10, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Folake

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb from the Luton office is an amazing member of staff!

Bilal Raqeeb from the Luton office is an exceptional member of staff, He goes above and beyond to make sure customers are satisfied. His prompt and swift response to queries cannot go unappreciated. Keep up the good work Bilal!.

April 4, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Kola

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very Helpful

Excellent service from Caitlin! She was professional, responsive, and made the whole process smooth and easy. Highly recommend!.

April 2, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Duchess

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very professional service from Malik…

Very professional service from Malik and the team - extremely responsive along the whole process

March 27, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Michelle

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We are thankful that we got house…

We are thankful that we got house through them very quickly specially Diana she has been so helpful always so kind it’s really nice of her thank you for your patience and help x

March 26, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Raisa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Helpful

The agent (Bilal Raqeeb) was very helpful in getting us the property.

March 19, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Abdul

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very professional

Very professional. The whole process has been amazing from start to finish. A big mention to Bilal Raqeeb at the Luton Branch has been great. Always in contact nothing was ever to much for him to help me out in getting all the paperwork sorted. Thank you once again and i would definitely use again.

March 10, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Laura

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I was well taken care of by Bilaal

I was well taken care of by Bilaal. He’s such an amazing agent and a very patient one at that. Right from day one he has always taken his time to explain things to me and has always made sure to follow up and make sure that all my documents have been submitted. He has been of really great help to me and I am looking forward to moving in soon.

March 6, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Peterla

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Was a great experience with leaders and…

Was a great experience with leaders and one of their agent name caitlin whybrow. She is very helpfull . And the day they handover the keys they give a gift box with it it was amazing . Great marketing

February 26, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Tabibul

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Really bad service when it comes to reporting issues…

Really bad service / experience when it comes to renting with these, They forget about you for weeks / months / years without resolving issues that need resolving, which they incourage you to report on there website but you never get them resolved, One of many issues I'm having with them having asked to change the not working out of date smoke alarms from 2020. Their response every year is " dear sir, can you replace the batteries " shocking as it should be classed as health and safety issues.. but they are quick to take your money every month,
Please be careful in renting with Leaders luton.

February 25, 2025
Unprompted review
Rated 4 out of 5 stars

My complaint was attended to at th

My complaint was attended to at the quickest time. Thanks to Melika and team.

February 20, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Mbanude

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Very responsive and helpful

Very responsive and helpful, Caitlin went out of the way to help me. I definitely recommend Leaders to anyone!

February 5, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Roshan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Professional and helpful from the…

Professional and helpful from the start. Both Bilal and Malik have been a great help throughout. Highly recommend

February 4, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Ashley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Rental home serch in UK (Luton)

In a quick time I needed a find a home for rent in Luton area where I able to connect Malik Miah and he responded all our query with sharing a ll the required detail and also cleared all our doubt during the registering process until the contacts got signed. I would like to thank him for the support.

January 31, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look