Leaders - Luton Reviews 

423
TrustScore 5 out of 5

4.8

8 Wellington Street, LU1 2QH Luton, GB


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Rated 5 out of 5 stars

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more

Company replied

Rated 5 out of 5 stars

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more

Company replied

Rated 5 out of 5 stars

Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get... See more

Company replied

Rated 5 out of 5 stars

Don’t usually do these but I had such a hard time with other agencies in the past with them not dealing with concerns , coming over to Leaders agency in Luton was a great decision! All our concerns an... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Luton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 8 Wellington Street, LU1 2QH, Luton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

423 reviews

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1-star

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This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(423)

2,163 reviews in the last 12 months

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Rated 5 out of 5 stars

Rental home serch in UK (Luton)

In a quick time I needed a find a home for rent in Luton area where I able to connect Malik Miah and he responded all our query with sharing a ll the required detail and also cleared all our doubt during the registering process until the contacts got signed. I would like to thank him for the support.

January 31, 2025
Unprompted review
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Reply from Leaders - Luton

Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

From begin to get the respoonse until…

From begin to get the respoonse until we sign the contract he was so helpful and guided me very much for all my clarification . I would thank him from bottom of my heart for helping us to show the beautiful hose with proper details

January 31, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Priyanka
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb provided us with great…

Bilal Raqeeb provided us with great support and guidance in letting our new home.

 

January 27, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Blessy Baby
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I have been really impressed with…

I have been really impressed with Leaders. I have to acknowledge letting agent,Caitlin personally as she went above and beyond to make my move in process as smooth as possible, she was incredibly kind, approachable, prompt to respond and very helpful every step of the way. I would highly recommend Caitlin and Leaders to anyone looking to find a new home. #5stars from me!

Thank you leaders.

January 24, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Stacey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Caitlin made the process very easy

Caitlin made the process very easy . It was my first time moving into a flat and she was very paitent with me and all my questions. Would definitely use them again.

January 24, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Melissa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

364 Spring Place

My agent Caitlin Whybrow was very helpful. She understood my urgent need for accommodation and found the ideal accommodation suitable to my needs. She worked out of office hour and weekends to make my onboarding and check as prompt as possible. I recommed Leader for finding the right property.

January 8, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Fahim
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

I loved the commitment the staff showed…

I loved the commitment the staff showed while I was trying to get my new place. Diana Harag did amazing!!!

January 15, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Mykel

We are very happy Diana provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Caitlin has been very supportive and…

Caitlin has been very supportive and helpful during the renting process.
She been answered to all out questions in a very quick manner and provide all details

January 13, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Adina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Caitlin at Leaders branch in Luton was…

Caitlin at Leaders branch in Luton was very helpful and made the whole process as smooth as possible for me and my son in our new rental property.

January 7, 2025
Unprompted review
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Reply from Leaders - Luton

Dear Nurzana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Awesome and well done

Diana was happy to help each and every single time and very cool and paitance

December 12, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Pavan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

The staff and manager where very…

The staff and manager where very helpful a real pleasure to be with them.

December 12, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Donald
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience, everything was smooth and fast, Bilal is very kind and good at his job

December 20, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Nakabuye
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Best experience with leaders

It was quick and easy to follow on acquiring the let from Leaders. A big thanks especially to Bilal on following through on the process.

December 2, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Frank

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

They are professionals and always…

They are professionals and always willing to help

December 16, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Ayodele

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Trustworthy

They are trustworthy organisation

December 16, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Oluwatoyin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Caitlin was amazing at everything from…

Caitlin was amazing at everything from start to finish of the whole process. Perfectly explained all the steps i had to complete and guided me through the process. Quick responding and helpful. I would recommend her 100% in assisting you finding the perfect home for you and your family.

December 13, 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Elena
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

in my opinion leader was the best…

in my opinion leader was the best company that welcome you and try to show you their best by go true everything moving home is not easy is too much stress. everyone done his part as a team.but Mr Bilal raqeeb.was there to show me different home and finally I rent. and thanks for all team 🙌 well done

November 28, 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Layla
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Close coordination with

Close coordination with Bilal Raqeeb. Smooth and secure payment process

November 29, 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Muhammad
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

*Review for Bilal*

*Review for Bilal*
I recently had the pleasure of working with Bilal while renting a flat, and I cannot speak highly enough of his exceptional service. From the very beginning, he provided comprehensive information that made the entire process seamless and stress-free. His knowledge of the rental market and attention to detail was impressive.
Bilal’s professionalism was evident in every interaction. He was always prompt, courteous, and willing to go the extra mile to ensure I had everything I needed. His friendly demeanor made me feel comfortable and supported throughout the process.
I highly recommend Bilal to anyone looking for assistance in the rental market. His dedication and expertise truly made a difference, and I am grateful for his help.

November 29, 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Waqas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Trustworthy and incredible experience…

Trustworthy and incredible experience with Mr. Malik Miah and all staff

November 21, 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Sarbjit
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

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