Leaders - Luton Reviews 

423
TrustScore 5 out of 5

4.8

8 Wellington Street, LU1 2QH Luton, GB


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Rated 5 out of 5 stars

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more

Company replied

Rated 5 out of 5 stars

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more

Company replied

Rated 5 out of 5 stars

Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get... See more

Company replied

Rated 5 out of 5 stars

Don’t usually do these but I had such a hard time with other agencies in the past with them not dealing with concerns , coming over to Leaders agency in Luton was a great decision! All our concerns an... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Luton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 8 Wellington Street, LU1 2QH, Luton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

423 reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(423)

2,163 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Bilal Raqeeb as my letting agent at Leaders. He was incredibly helpful in finding me the perfect home, always professional, ready to listen and responsive to my needs. Highly recommend his services!!

November 19, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Oluwasewa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service

They were quick to answer every question we had.
especially Mr Malik Miah who was with us in every step explaining and guiding us through the whole process.
Thank you Leaders and we are excited to move in to our new house.

November 11, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Assenhaji
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Highly professional and reliable

The whole team at Leaders Luton is great and very helpful! It was our first time letting out the property and Bilal Raqeeb from the team helped us and managed everything so well! Highly reliable and proficient.

November 11, 2024
Unprompted review
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Reply from Leaders - Luton

Dear R Haq
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service

Leaders offered a smooth and professional service. I would greatly recommend them.

November 6, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Nkiruka
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Malik miahh

November 6, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Sajan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

It was a lovely experience to get in…

It was a lovely experience to get in touch with leaders and Mr. Malik . Thanks to you for your fast and easy process for our new home.

November 6, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Simranjeet

We are very happy Malik provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

outstanding experience

“I had an outstanding experience with Leaders Luton. From the moment I engaged them to handle my rental property, their efficiency and professionalism were evident. They quickly assessed the property, provided excellent advice on maximizing its appeal, and had it listed in no time.

What truly impressed me was how fast they found a suitable tenant. Within days, they had prospective tenants lined up, and shortly after, a lease was signed! Throughout the process, communication was clear, every step was well-managed, and I felt completely informed. They handled everything seamlessly—from background checks to lease agreements—making the entire process stress-free.

I highly recommend Leaders Luton to anyone looking for reliable, efficient, and proactive property management. Their expertise truly made a difference!”

October 14, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Shammi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Outstanding Letting Consultant

Outstanding Letting Consultant - Highly Recommended!

Working with Bilal Raqeeb was one of the best decisions I made in my property search. Right from the initial consultation, he went above and beyond to make sure my needs and preferences were fully understood. Bilal Raqeeb has an incredible eye for detail and took the time to listen to my priorities, whether it was location, budget, or specific amenities, and tailored their recommendations to match perfectly.

Throughout the process, Bilal Raqeeb was exceptionally communicative and transparent, ensuring I understood every step involved.He provided valuable insights into each property’s pros and cons, and always made me feel informed rather than pressured. I especially appreciated how he kept me updated on new listings and followed up regularly to ensure I was satisfied with the options presented.

Beyond being knowledgeable, Bilal Raqeeb has a warm, approachable personality that made the process so much easier and even enjoyable. No matter how busy the market became, he was incredibly patient, answering every question with care and providing honest, practical advice that helped me make a confident decision. His professionalism shone through, particularly when handling negotiations and paperwork, and he went out of the way to ensure everything was in place before I moved in.

Thanks to Bilal Raqeeb, I now have a home I love, and the entire process felt stress-free and well-supported. If you’re looking for a letting consultant who is dedicated, attentive, and truly committed to finding the best fit for you, I wholeheartedly recommend Bilal Raqeeb. I will absolutely work with him again in the future!

October 31, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Oreoluwa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I recently had the pleasure of working…


I recently had the pleasure of working with Bilal Raqeeb to find my new rental, and I honestly couldn’t be happier with the whole experience. Right from the start, he was friendly, attentive, and really knew the ins and outs of the local market. Bilal Raqeeb took the time to understand exactly what I was looking for and showed me options that felt like they were picked just for me.

What really stood out was his dedication and quick responses. Anytime I had a question—no matter how small—he got back to me right away and helped walk me through every step of the process. From viewings to applications to finally signing the lease, he made what’s usually a stressful experience feel easy and even enjoyable.

Thanks to him, I found a place I’m genuinely excited to call home. I’d highly recommend Bilal Raqeeb to anyone looking for a letting consultant who’s reliable, trustworthy, and just plain good at what he do!

October 31, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Epaphras

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Wonderful experience with leaders

Wonderful experience with leaders, got an amazing studio on my budget, and the staffs are so supportive and everything was so quick. Thanks for the support.

October 27, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Ebin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Diana was excellent agent very patient…

Diana was excellent agent very patient and always able to answer our questions

October 25, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Cristina

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Malik Miah from Leaders was fantastic…

Malik Miah from Leaders was fantastic in helping me secure my new home. Very quick to respond, professional, and attentive to my needs. He made the entire process smooth and stress free. I will highly recommend him to anyone looking for a house either buying, selling or renting. This is your go to person

October 21, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Olalude

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Caitlin made the experience worthwhile

Caitlin made the experience worthwhile! Leader letting property staff made the company a good one with their working ethics.

September 10, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Oyinkansola

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I am incredibly pleased with the…

I am incredibly pleased with the service I received from Leaders, especially from Cathylin. It was an absolute pleasure! 😍 I would highly recommend Leaders to anyone looking to rent a good house.

October 15, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Maria

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Cathylin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I was very impressed with the…service

I was very impressed with the communication with mr Malik very helpful throughout my application

October 9, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Henry

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thanks to Mr. Malik

I want to express my highest recommendation for Mr. Malik due to his exceptional assistance in helping me find my new home. From the very beginning, he demonstrated attentiveness, knowledge, and dedication to understanding my specific needs and preferences.

Mr. Malik's expertise in the local market proved to be invaluable. He provided me with a selection of properties that perfectly matched my criteria, ensuring that every viewing was a productive use of my time. His in-depth knowledge of the area offered valuable insights into the neighborhood and surrounding amenities.

In addition to his professional skills, Mr. Malik's friendly and approachable demeanor made the entire home-buying process enjoyable. He was always available to answer my questions, provide guidance, and alleviate my concerns. His commitment to ensuring my satisfaction was evident throughout the process.

Thanks to Mr. Malik's hard work and dedication, I found the perfect 2-bedroom house that exceeded my expectations. I am genuinely grateful for his assistance and wholeheartedly recommend him to anyone searching for a new home.

October 8, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Muhammad

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team
b

Rated 5 out of 5 stars

malik was absolute amazing

malik was absolute amazing . would happily talk to him all day. Thank you so much . your a star

October 2, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Kelly

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Satisfied with Bilal Raqeeb

I had the chance to land on Bilal Raqeeb. His professionalism and his kindness made the renting journey a pleasant one .
Between viewing moving in, Bilal made things easy and clear. I definitely recommend his services and I will go back to him should I need a property in the future

October 1, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Anna

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Got good support in getting the property ready

Got good support in getting the property ready to move

September 30, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Swathi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great experience with Malik

I had the pleasure of dealing with Malik Miah from the Luton branch, and I couldn't be more impressed. Malik's deep knowledge of the local area, combined with his exceptional customer service, made the entire experience seamless and enjoyable. His professionalism, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Malik to anyone seeking a reliable and knowledgeable estate agent. Outstanding service!

September 30, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Nicola

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

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