Made everything smooth sailing from the start of the application process until now. Whenever I need help or anything answering, Emma and Chloe have always been there to help. Thank you so much for you... See more
Company replied
Location
Switch locationThe Old Post Office 275 Eaking Road, NG18 3ED Mansfield, GB
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See what reviewers are saying
I would like to say we had an excellent experience with leaders Mansfield. Emma Atkinson especially was super helpful throughout, answering all my questions and guiding us through the process.... See more
Company replied
Very fast at getting us moved in, but had to lie about saying the area around the house will be tidied before we moved in. Ended up blaming next door neighbor's and telling us the landlord wants to le... See more
Company replied
Yvonne Cranny from Mansfield office has done a superb job. Yvonne managed the sale of our rental property over the last two years, one fell through and the second finally went through. This last sa... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Mansfield
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
The Old Post Office 275 Eaking Road, NG18 3ED, Mansfield, United Kingdom
4.1
Great
61 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite and helpful staff.
April 27, 2026
Unprompted review
Reply from Leaders - Mansfield
Dear Barry
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Made everything smooth sailing from the…
Made everything smooth sailing from the start of the application process until now. Whenever I need help or anything answering, Emma and Chloe have always been there to help. Thank you so much for your amazing knowledge and I can't wait to see you both finally Friday and our new house! ♥️
May 6, 2026
Unprompted review
Reply from Leaders - Mansfield
Dear Nicolle
We greatly appreciate your 5-star review and the time you took to share your experience with Chloe and Emma. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I would like to say we had an excellent…
I would like to say we had an excellent experience with leaders Mansfield.
Emma Atkinson especially was super helpful throughout, answering all my questions and guiding us through the process.
I think moving forward we will be dealing with Chloe Bennett, who as well as Emma seems super kind and helpful.
Thank you Emma and Chloe, a credit to leaders!
Beth
April 30, 2026
Unprompted review
Reply from Leaders - Mansfield
Dear Miss Worrall
We greatly appreciate your 5-star review and the time you took to share your experience with Chloe and Emma. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Excellent amd knowledgeable very…
Excellent amd knowledgeable very helpful with all my needs from help setting and changing suppliers from one property to another and quick with response to issues when they arise
April 30, 2026
Unprompted review
Reply from Leaders - Mansfield
Dear Stephen
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Mansfield
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Mansfield
Dear Kailan Dunkley, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
I feel happy that they help me find my…
I feel happy that they help me find my place with leaders group.
January 6, 2026
Unprompted review
Reply from Leaders - Mansfield
Dear Madan Shrestha, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Smooth and helpful process from first…
Smooth and helpful process from first seeing property to signing documents and moving in.
Very highly recommended.
December 5, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Antony Osborne, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Not clear about th 0% deposit and then…
Not clear about th 0% deposit and then charging you £42 e tra a month that they keep themselves!
Not happy and very misleading.
August 1, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Roz
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Reply from Leaders - Mansfield
Dear Timothyruwona, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
This company is absolutely useless no…
This company is absolutely useless no help whatsoever
December 10, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Tess
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Rented a nice 3 bed house reasonable…
Rented a nice 3 bed house reasonable price great customer service throughout the arranging of the lease.Leaders have regular contact with the landlord ensuring maintenance when needed. Easy to contact leaders if needed ,always answer the phone and emails.
November 30, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Karl I, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
They are always happy to help
They are always happy to help. Always giving updates on stuff
August 13, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Sophie, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Unscrupulous property agent
Unscrupulous property agent. Only motivated by money, poor service from start to finish. Inexperienced arrogant staff. Landlords and tenants should avoid at all costs
April 1, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Mr Miyagi
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously.
We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards,
Customer Care Team
I'm impressed with their work
I'm impressed with their work. Thank you Emma and Chloe for your patience, communication and lovely service i received.
April 24, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Esther
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Very impressed with Beau at Mansfield…
Very impressed with Beau at Mansfield branch. nothing too much trouble and an overall pleasant experience.
March 21, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Kirsty
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Beau a 5 star rating!
Many thanks
Customer Care Team
The estate agent listened
The estate agent listened. They were sensitive to our situation.
February 8, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Elizabeth
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
SCAM AND FAKE PERPERTY AGENCY
I am writing to express my serious concerns regarding the performance of LEADERS as my property management agency. Unfortunately, my experience has been extremely disappointing, and I feel compelled to share my feedback, particularly for the benefit of other landlords who may consider using their services.
Over the past four months, my tenant has failed to pay rent, and despite this, They have not taken appropriate action. They have not issued any formal notices to the tenant, nor have they made any effort to gain access to the property in order to assess the situation. As a landlord, I find it unacceptable that they have not secured a single payment from the tenant during this period.
Moreover, I initially signed up for their Premier Service, which I believed would ensure a higher level of professionalism and responsiveness. However, this service was abruptly cancelled once they became aware of the tenant's credibility issues, which is concerning given that it was their responsibility to conduct thorough vetting prior to signing the tenant.
Additionally, I have experienced constant changes in my assigned property agent, which has resulted in a lack of continuity and effective communication. Despite the property abit far from the office, it is still their duty to manage it efficiently, for which they are compensated on monthly charges. Their reluctance to visit the property and take necessary actions has only exacerbated the situation.
In light of these issues, I strongly advise potential clients to reconsider partnering with LEADERS. My experience has been nothing short of frustrating, and I sincerely hope that this feedback is taken seriously.
November 2, 2024
Unprompted review
Reply from Leaders - Mansfield
Good Afternoon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Appraisal of my property
From the 1st call to the call recieved today Leaders have been very professional.
Lisa came to value my property and was extremely polite and professional. The next day i recieved an email with the appraisal ect on.
I Would have no hesitation in using Leaders to sell my home now or in the future.
Thank you
January 30, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Elisabeth
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Staff are a pleasure to deal with gave…
Staff are a pleasure to deal with gave me confidence that the sale would be dealt with professional and hopefully with speed
January 29, 2025
Unprompted review
Reply from Leaders - Mansfield
Dear Mrs Janiec
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
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