Leaders - Milton Keynes Reviews 

Chloe went above and beyond to help me out with a recent issue, I really appreciate the help she gave me

I had the pleasure of working with Paige Thompson who’s been incredibly supportive and helpful at all times.
2024 presented us with a very difficult experience with our previous tenants who misbehave in a rather inappropriate manner. Paige’s grace and professionalism were second to none, which made it possible for us to deal with the situation. The last two or three months of last year were indeed very trying if not uncomfortable but thanks to Paige, everything was resolved to the best of her abilities and for our peace of mind.
All my praise and gratitude go to Paige for all the hard work she has put into place to make us feel better to continue with Leaders.

Our Property manager at Leaders, Paige Thompson, has done as is doing a fantastic job looking after all our properties for us. We recently had a couple of really bad tenants, but Paige has done a great job in helping resolve all the issues. She is very polite, friendly and very reliable.

Worst property agency for the tenants. I've been asking them to fix the mould on the ceiling for months and they are just ignoring my request.

I was a landlord with a property managed by Alan Francis. In recent months this was taken over by Leaders. I have moved away from Leaders as the service was atrocious. They had no interest in engaging with the people who pay their wages.

No responses to emails discussing electrical faults. Staff were ‘always in a meeting’…… and ’promise to ring you back’ which never materialised. Emails would remain unanswered for months.

The first issue was my tenants started being harassed by Leaders debt collecting team regarding overdue rent. My tenants and I explained that there was no missing rent and the problem must be with Leaders IT system. After the first few phone calls from myself and the tenants, Leaders starting avoiding our calls and not responding to emails. This went on for 3 months with weekly messages and phone calls. The messages to my tenants became more menacing and they started to worry about bailiffs turning up.

The second issue related to Leaders not returning my tenants deposit for months. My tenants looked after the property and I agreed that no damage had occurred and the deposit could be returned in full. Again, radio silence. We spoke to the TDS and shared the certificate number. Apparently the deposit had already been removed by the agents a few years earlier – We were never informed of any changes. Two month after leaving, the tenants finally got their deposit paid in full.

The final issue. While collecting the keys to the property, I was informed that there was a charge for cancelling the management contract. I checked my contract. Nothing written down. They were trying to fleece me for money. What a nice last impression to leave with someone. Kind of makes you want to write a Trust Pilot review.

While the Milton Keynes branch of Leaders has very poor customer service, I was exceedingly impressed with the Leaders customer complaints team who resolved all of my complaints within a few weeks. If only the Milton Keynes branch received the same training…..

Truly awful agency they don't fix any problems within rental property,any information you require or need is not a priority to them at all. Absolutely disgusted they should be burnt down to the ground stay away they are dodgy and money making idiots

Working with a new property manager who is working hard to assist with some issues I’ve had with a past tenant. Very pleased

Brilliant Account manager Paige.
5 Star service and beyond.
Clear and concise communication and nothing is a problem.
Issues resolved promptly

I contacted leaders in Milton Keynes regarding renting out a property,
Isabelle dealt with my property.
She was amazing keeping me totally in the loop,
organising viewings, tradesmen visits etc,
she kept in contact in person and by email every step of the way,
A big thank you Isabelle for all you support.
thank you leaders for having such great staff.

Very poor service. Nearly every task requires constant follow-up, often multiple times a day. Here are some examples:

Tenant Payments: When the tenant missed a rent payment, they didn’t make a single call. Instead, they relied on an automated system that just sends text messages, which is completely ineffective. I had to step in, contact the tenant directly, and negotiate a payment plan myself.

Service Notice: It took two weeks of me calling daily before they managed to send out a simple service notice—a complete waste of time and money.

Deposit Negotiations: They rely on a useless automated system that only sends emails, leaving me to handle most of the negotiation process myself.

Inspections: Their inspections are inadequate, if they’re conducted at all. Despite significant damage to the property, nothing was flagged in their annual report. I doubt they ever actually visited the property.

In summary, it feels more like a call centre with high employee turnover and a lack of accountability. Every time I call, I’m asked who I want to speak with, only to be told that person is “on the phone.” Even when I offer to hold, they come up with another excuse. Very dishonest.

Lastly, they continue to increase their management fees and add new charges like "Compliance Fees" and "HMRC Fees," yet I still end up doing most of the work myself.

If you are a landlord, avoid Leaders at all costs. You will never be able to cancel your contract with them. It will literally cost you thousands. They are exceptionally incompetent and their staff turnover is ridiculously high due their disgusting business practices. They will screw landlords and tenants over through blackmail, delay tactics and greed.
I spent 7 years with Leaders. Easily the most unethical business I have come across in my whole life.
I’m in the process of sharing my emails and experience with Leaders, for the world to see.
You can contact me on hsa007atmedotcom
And I will send you proof of how shocking and disgusting this business and their practices really are and how they scammed and stole from me for 8 months.

I had tenants leave during the change from Alan Francis to Leaders. After 3 x Section 21s -no none spotted the errors each time one was submitted, so I had to use a solicitor. The flat used to be my home. I never had a problem with mold, until this tenant. The tenants broke and bent a door, didn't ventilate, damaged walls, blinds, curtains and worktops, a window, left weights on the balcony and furniture in the bedrooms and didn't clean very well upon leaving.

3 months on and I don't have a signed and completed check out report or any idea what was submitted to the deposit company. People have left so I don't have meter readings, sets of keys have been lost.

I've asked three times for notification of their complaints procedure and still haven't got anywhere. I didn't even want to do this as I know its not the lettings manager's fault, but a lack of management of processes at the take over and then resouce to get the job done. But its me, the landlord, who is the one who stands to make a loss, not Leaders or the tenant.

my experience with this agency was a very bad one, it was one of the worst agents! I do not recommend!

Annalise was so responsive and reliable throughout the incidence. She looked after the problem with my property from end-to-end and made sure the problem was sorted out in the shortest possible time. Really appreciate her effort. Highly recommend the maintenance service provided by Leaders.

Although this company has now been taken over by Leaders and trade under their name, it was formely know as Alan Francis, which is the company who took my property on. The staff still work there, under the name of Leaders now. I feel obliged to write this review to expose the numerous shortcomings of this company. I can substantiate everything I have claimed on this review and welcome anyone who wishes to see this for themselves. I sigend up to this company through a mutual friend of both this company and myself to manage my 6 bedroom HMO (House of Multiple Occupancy). This happened to be the worst decision I have made during my time as a landlord. They presented themselves as very professional and understanding when they wanted to take on my property. Unfortunately I soon came to realise that this was a deceptive ploy when issues began with tenants they had placed into the property. I was being notified of numerous claims of damage being caused in a perfect, well-maintained property as I am very house proud. To add to this problem, the police had been involved to remove an unknown individual who was residing at the property. Any maintenace work was carried out to an absolutely embarrassing standard which would be fit for any 10 year old to be proud of. All this had to be paid for from my own pocket to be rectfied after paying for it initially by their so called skilled tradesman. I had two very longterm, relaible and decent tenants who I lost in quick succession after giving my property to Alan Francis to manage due to their complete disregard of the condition and wellfare of the individuals living there. Whenever I called to speak to either Mia Anderson or Jack Hurley, they were always conveniently 'in a meeting' or 'out the office'. They never returned any of my request for them to call me back when they were avaialble and everything simply always fell on deaf ears. When I began to ask to speak to the manager to express my disgust with how I was being treated, they simply always had an excuse: 'not in the office, 'away on holiday' etc.
Unfortunatley the complications didn't stop here for me. When I served notice to terminate my contract with these habitual and useless liars, my deposits were never returned to me, even after turning up to the office five weeks from the end of my contract date. When I finally met with Jack Hurley as I turned up to the office unannounced, I insisted I am not leaving until the deposits are returned. He went upstairs for 5 minutes and when he came back he told me striaght to my face that 'it's all done and will take a few days for it to come through'. I left the office with a huge sigh of relief as I was no longer associated with these con-artists. When a week passed and no deposit arrived into my DPS account, I took it upon myself to call their deposit company (TDS) who had told me nothing had been instructed by Alan Francis (now trading as Leaders).
It took me four long weeks of repairs to get my property back to it's former standard and in a habitable condition. When I made reports of the damage caused by thier tenants who were supposedly vetted, I was met with nothing but silence and the blame was put on the third party company (Sai Aryan) who had sub-let the property and I have not been paid a single penny to this date.
This is a very incompetent company who is only good for collecting your money and deducting their costs. I have been taken for a long ride by these rogues and can't stress enough for any newcomers to stay well clear of this horrendous company. Instead of having a peace of mind instructing an agent to act on my behalf, I have made a significant financial loss.
They have been very unresponsive to my calls and emails and I am really looking forward to their responce to this feedback as it will be the quickest responce I have ever recieved. I would just like to remind you that I have attempted to speak to the manager on numerous occasions, but was given the runaround. If you want to be disgraced, shamed and be treated like pond-life then simply do business with this company. Please take note how this company responds to negative feedback. They DO NOT respect every customer as an individual and their reply to feedback looks carelessly the same (copy and pasted). Absolute careless money-grabbers.

Paige has yet again helped solve a final problem that I’ve been having. In 3 months, she has done far more than the other property managers that I’ve had and helped fix problems that have started well over a year ago where others either couldn’t or wouldn’t. Pray you have someone like Paige

A great lettings/property management agency. Deal with any queries/issues in a timely manner, and would highly recommend!

They do not followup made several calls, left messages and no one responded. Called another day to escalate the matter, called again the following day only to hear that the recipient of my formal complaint had left the company. Current state of affairs is one way communication system, you call them they are always in meetings so they won't even take your call immediately, classic case of what seems to be gate keeping.

Incorrect meter readings given at start of tenancy - no idea from property manager where the correct meter was, leading to lengthy discussions to resolve with the utility companies,

Subsequent to leaving the property, both an incorrect debt recovery email was sent to us for our property, but also a debt recovery email for another property we had no involvement with (brilliant data protection on show.)
After resolving the debt recovery and correcting the date entry they had wrong on their system, then receive another email 3 months later asking for payment, clearly the communication resolving the debt did not pass through internally (as promised). All in all, a shocking experience with Leaders, false promises, bad management, lack of communication.

Guys one of the best letting agencies I’ve found. And oh my!! Baileys is very cool. Guys you need to call Leaders for all your property needs.