Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more
Company replied
168 Wellinborough Road, NN1 4DU Northampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more
Company replied
Very seamless process and everything made easy and clear to understand. Notably, the service from Gracie, Jasmine and Faith was exceptional and I couldn’t recommend highly enough!! Thank you all.
Company replied
The whole process from start to finish was dealt with efficiently and professionally. It was super fast and they helped me through everything I needed. Gracie Reid was who I was mainly dealing with an... See more
Company replied
Great experience with Leaders Northampton Lettings. The move-in process was smooth and well managed. We’ve now been in the property for a month, and any issues raised have been addressed promptly.... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poți folosi acest review în engleză:
We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process.
A special thank you to Gracie, who was incredibly kind, patient, and supportive. She explained every detail clearly and always took the time to help us with any questions we had. Gracie made the whole renting process much easier and less stressful for us.
We truly appreciate all the help and would highly recommend this agency.

Reply from Leaders - Northampton
I have delt with a few estate agents over the years, But leaders are just the best, they care and you can tell i am very happy with how straight forward everything was .

Reply from Leaders - Northampton
Very seamless process and everything made easy and clear to understand. Notably, the service from Gracie, Jasmine and Faith was exceptional and I couldn’t recommend highly enough!! Thank you all.

Reply from Leaders - Northampton
The whole process from start to finish was dealt with efficiently and professionally. It was super fast and they helped me through everything I needed. Gracie Reid was who I was mainly dealing with and she was fantastic. Would highly recommend Leaders.

Reply from Leaders - Northampton
I had a great experience with this Leaders letting agency Northampton from start to finish. Their communication was clear and prompt, making the whole enquiry process straightforward and stress-free. They provided all the information I needed upfront, answered my questions thoroughly, and were always professional and approachable.
The moving process itself was smooth and well-organised. Everything was handled efficiently, with no unexpected issues or delays. Their team especially JACK and other staff Gracie, Jolanta and Faith made what can often be a stressful experience feel easy and manageable.
I would highly recommend this Leaders agency Northampton to anyone looking for a reliable and transparent service.

Reply from Leaders - Northampton
Helped us every step of the way, very polite and efficient

Reply from Leaders - Northampton
Jack, Gracie, Jolanta and Faith were amazing and were really helpful in getting us an amazing place. 10/10
Very grateful for the help Jack and his team gave us in finding a property
They managed to find a property for us
And within a week we were in the new house
Very satisfied thank you

Reply from Leaders - Northampton
Always helpful and giving the right advice.
Thanks!!!

Reply from Leaders - Northampton
Great experience with Leaders Northampton Lettings. The move-in process was smooth and well managed.
We’ve now been in the property for a month, and any issues raised have been addressed promptly. Special thanks to Gracie Reid for her support throughout. Highly recommend!

Reply from Leaders - Northampton
My experience with leaders was on the whole very good. There were a couple of problems including the grass being matted and uncut. The landlord has since sorted this.
I found all the girls in the office/ on the phone to be very pleasant and helpful.

Reply from Leaders - Northampton
I’ve had a really positive experience with Leaders, and I want to highlight the excellent service I received throughout the process.
Faith, in particular, was outstanding from start to finish. She was professional, approachable, and always quick to respond to any questions I had. Her communication was clear and consistent, which made everything feel straightforward and stress-free. It was obvious she genuinely cared about helping me and ensuring everything went smoothly.
I’d also like to give an honorable mention to Gracie and Jolanta, who were both incredibly helpful along the way. Whether it was answering queries, providing updates, or offering support when needed, they each played a part in making the overall experience a great one.
Thanks to the whole team, the process felt well-managed and far less daunting than I expected. I’d definitely recommend Leaders to anyone looking for reliable and supportive estate agents.

Reply from Leaders - Northampton
Fantastic experience so far dealing with Leaders Northampton branch. The initial contact and updates from Jolanta and Jasmine as we were starting the process was great and the continued support form our account manager Faith Graham has been excellent. As expected with a new build there has been a few settling issues, however using the online portal to log the issues has been straight forward and Faith has had someone out to rectify any issues in a timely manner. Would definitely recommend to anyone thinking of renting via Leaders.

Reply from Leaders - Northampton
My experience with Leaders was great from the time of viewing to moving into our new home.Truly speaking I was very impressed with the support the agents gave to us especially Faith. She explained everything clearly and calmly and very welcoming,I felt free to always go back to her and ask for clarity when I needed it. Leaders also linked us to services providers which made the process easier and quicker as well as budget friendly.I would definitely recommend Leaders to anyone anytime.

Reply from Leaders - Northampton
Great friendly and supportive service. Would recommend to anyone.
Gracie, jolanta and the team are amazing.

Reply from Leaders - Northampton
Big thanks to all the staff at Leaders , moving home is a very traumatic experience, with the support of Jolanta , Gracie and the team everything went smoothly. Well done all

Reply from Leaders - Northampton
We start to work with Leaders , the Northampton team, in 2022 as tenants . Lillian found the proper house for us in no time and all the process was smooth and easy.
Every single time she helped us, no matter what issue we had.
So, when we decided to rent out our house in 2025, it was a normal decision to work with Leaders again ... and with Lillian ...
We are still very happy with the service provided, even from the other end. Thank you!

Reply from Leaders - Northampton
Amazing service I was left in a unfortunate situation that was no fault of my own and leaders have been supportive the hole way highly recommend

Reply from Leaders - Northampton
From the very beginning we had exceptional support from Faith at Leaders. She was kind and approachable and answered any queries quickly and efficiently.
Unfortunately, during the referencing process I experienced a sudden and unexpected bereavement. Once again, Faith showed kindness and compassion that was greatly appreciated at this difficult time.
We have now moved in to our new home and, so far, so good.

Reply from Leaders - Northampton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.