Leaders - Northampton Reviews 243

TrustScore 4.5 out of 5

4.7

168 Wellinborough Road, NN1 4DU Northampton, GB


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Rated 5 out of 5 stars

Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more

Company replied

Rated 5 out of 5 stars

Very seamless process and everything made easy and clear to understand. Notably, the service from Gracie, Jasmine and Faith was exceptional and I couldn’t recommend highly enough!! Thank you all.

Company replied

Rated 5 out of 5 stars

The whole process from start to finish was dealt with efficiently and professionally. It was super fast and they helped me through everything I needed. Gracie Reid was who I was mainly dealing with an... See more

Company replied

Rated 4 out of 5 stars

Great experience with Leaders Northampton Lettings. The move-in process was smooth and well managed. We’ve now been in the property for a month, and any issues raised have been addressed promptly.... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Northampton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Service and Amazing Support from Gracie

Poți folosi acest review în engleză:

We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process.

A special thank you to Gracie, who was incredibly kind, patient, and supportive. She explained every detail clearly and always took the time to help us with any questions we had. Gracie made the whole renting process much easier and less stressful for us.

We truly appreciate all the help and would highly recommend this agency.

April 24, 2026
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Corina
We greatly appreciate your 5-star review and the time you took to share your experience with Gracie Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I have delt with a few estate agents…

I have delt with a few estate agents over the years, But leaders are just the best, they care and you can tell i am very happy with how straight forward everything was .

May 15, 2026
Unprompted review
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Reply from Leaders - Northampton

Dear Melanie
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very seamless process from Gracie, Faith & Jasmine

Very seamless process and everything made easy and clear to understand. Notably, the service from Gracie, Jasmine and Faith was exceptional and I couldn’t recommend highly enough!! Thank you all.

February 14, 2026
Unprompted review
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Reply from Leaders - Northampton

Dear J Frisby
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Simply great professional and efficient service

The whole process from start to finish was dealt with efficiently and professionally. It was super fast and they helped me through everything I needed. Gracie Reid was who I was mainly dealing with and she was fantastic. Would highly recommend Leaders.

April 30, 2026
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Gracie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this Leaders letting agency Northampton from start to finish. Their communication was clear and prompt, making the whole enquiry process straightforward and stress-free. They provided all the information I needed upfront, answered my questions thoroughly, and were always professional and approachable.

The moving process itself was smooth and well-organised. Everything was handled efficiently, with no unexpected issues or delays. Their team especially JACK and other staff Gracie, Jolanta and Faith made what can often be a stressful experience feel easy and manageable.

I would highly recommend this Leaders agency Northampton to anyone looking for a reliable and transparent service.

April 30, 2026
Unprompted review
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Reply from Leaders - Northampton

Dear Bhavya
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Helped us every step of the way

Helped us every step of the way, very polite and efficient

April 17, 2026
Unprompted review
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Reply from Leaders - Northampton

Dear Samuel
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very grateful for the help Jack and his…

Very grateful for the help Jack and his team gave us in finding a property
They managed to find a property for us
And within a week we were in the new house
Very satisfied thank you

April 1, 2026
Unprompted review
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Reply from Leaders - Northampton

Dear Freskim Mucmata

We greatly appreciate your 5-star review and the time you took to share your experience with Jack and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Always helpful and giving the right…

Always helpful and giving the right advice.
Thanks!!!

March 27, 2026
Unprompted review
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Reply from Leaders - Northampton

Dear Ion Pascaru

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Great experience with Leaders…

Great experience with Leaders Northampton Lettings. The move-in process was smooth and well managed.

We’ve now been in the property for a month, and any issues raised have been addressed promptly. Special thanks to Gracie Reid for her support throughout. Highly recommend!

February 16, 2026
Unprompted review
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Reply from Leaders - Northampton

Dear Sumaruth Vidushan,

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.

Kind regards,
Customer Care Team

Rated 4 out of 5 stars

Professional and jind

My experience with leaders was on the whole very good. There were a couple of problems including the grass being matted and uncut. The landlord has since sorted this.
I found all the girls in the office/ on the phone to be very pleasant and helpful.

February 28, 2026
Unprompted review
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Reply from Leaders - Northampton

Dear Liz Power,

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Excellent experience

I’ve had a really positive experience with Leaders, and I want to highlight the excellent service I received throughout the process.
Faith, in particular, was outstanding from start to finish. She was professional, approachable, and always quick to respond to any questions I had. Her communication was clear and consistent, which made everything feel straightforward and stress-free. It was obvious she genuinely cared about helping me and ensuring everything went smoothly.
I’d also like to give an honorable mention to Gracie and Jolanta, who were both incredibly helpful along the way. Whether it was answering queries, providing updates, or offering support when needed, they each played a part in making the overall experience a great one.
Thanks to the whole team, the process felt well-managed and far less daunting than I expected. I’d definitely recommend Leaders to anyone looking for reliable and supportive estate agents.

February 10, 2026
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Lucia Dzeremo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Faith. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience so far dealing with Leaders Northampton branch. The initial contact and updates from Jolanta and Jasmine as we were starting the process was great and the continued support form our account manager Faith Graham has been excellent. As expected with a new build there has been a few settling issues, however using the online portal to log the issues has been straight forward and Faith has had someone out to rectify any issues in a timely manner. Would definitely recommend to anyone thinking of renting via Leaders.

February 13, 2026
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Josh, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

My experience with Leaders was great…

My experience with Leaders was great from the time of viewing to moving into our new home.Truly speaking I was very impressed with the support the agents gave to us especially Faith. She explained everything clearly and calmly and very welcoming,I felt free to always go back to her and ask for clarity when I needed it. Leaders also linked us to services providers which made the process easier and quicker as well as budget friendly.I would definitely recommend Leaders to anyone anytime.

February 20, 2026
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Nicola Nyakudya, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Faith. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great friendly and supportive service

Great friendly and supportive service. Would recommend to anyone.

Gracie, jolanta and the team are amazing.

March 6, 2026
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Seth Adams, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Big thanks to all the staff at Leaders…

Big thanks to all the staff at Leaders , moving home is a very traumatic experience, with the support of Jolanta , Gracie and the team everything went smoothly. Well done all

February 28, 2026
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Lodge, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Gracie, Jolanta and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Helpful everytime

We start to work with Leaders , the Northampton team, in 2022 as tenants . Lillian found the proper house for us in no time and all the process was smooth and easy.
Every single time she helped us, no matter what issue we had.
So, when we decided to rent out our house in 2025, it was a normal decision to work with Leaders again ... and with Lillian ...
We are still very happy with the service provided, even from the other end. Thank you!

July 1, 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Iucu-Ovidiu, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lillian. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Good customer experience.

January 31, 2026
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Paul We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Amazing service I was left in a…

Amazing service I was left in a unfortunate situation that was no fault of my own and leaders have been supportive the hole way highly recommend

January 1, 2026
Unprompted review
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Reply from Leaders - Northampton

Dear Shaun Pritchard, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

From the very beginning we had…

From the very beginning we had exceptional support from Faith at Leaders. She was kind and approachable and answered any queries quickly and efficiently.
Unfortunately, during the referencing process I experienced a sudden and unexpected bereavement. Once again, Faith showed kindness and compassion that was greatly appreciated at this difficult time.
We have now moved in to our new home and, so far, so good.

December 5, 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Karen R-H, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Faith. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

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