Leaders - Northampton Reviews 

251
TrustScore 4.5 out of 5

4.7

168 Wellinborough Road, NN1 4DU Northampton, GB


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Rated 4 out of 5 stars

Great staff and service, very professional approach especially would like to mention Gracie. She was very helpful, supportive and friendly since day one of viewing. Paper work and the whole process wa... See more

Rated 5 out of 5 stars

Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more

Company replied

Rated 5 out of 5 stars

If you are looking for professionalism, competence and reliability in an estate agency, look no further, Jolanta and the rest of the team are just brilliant. Always proactive and ready to help with an... See more

Company replied

Rated 5 out of 5 stars

We would like to say a huge thank you to the Leaders team for helping us rent our new home. From the very beginning, everyone was friendly, helpful, and always answered all of our questions quickl... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Northampton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

251 reviews

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Replied to 98% of negative reviews

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4.7

All reviews

(251)

2,192 reviews in the last 12 months

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Rated 5 out of 5 stars

I had such a positive experience with…

I had such a positive experience with Faith Graham at Leaders Northampton. From start to finish, she was supportive, professional, and always happy to answer my questions. Faith guided me through every step of the letting process with patience and care, which made the whole experience smooth and stress-free.

Her thoughtful attention to detail and the extra effort she put in, including a lovely gesture of chocolates when I received my keys, truly made me feel valued as a client.

Thank you, Faith, for making my move such an enjoyable and memorable experience. I couldn’t recommend you more highly!

August 15, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Imam Ibrahim

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service providing by Leaders…

Excellent service providing by Leaders Letting, supported me all the way for an easier move. So helpful and friendly.
Highly recommend. 😊
Thanks so much Lillian. 😊

August 9, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Matt Wood



We greatly appreciate your 5-star review and the time you took to share your experience with Lillian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Finding tenant for the property

I had a great experience working with Jolanta from Leaders Estate Agents. She recently helped me find a new tenant for my property, and the process was smooth and efficient from start to finish. Jolanta was incredibly accurate and thorough in every detail, ensuring everything was handled properly.

She was also very helpful and communicative throughout the entire process, keeping me updated regularly and answering any questions I had promptly. Her professionalism and friendly approach made the experience stress-free.

Highly recommend Jolanta from Leaders estate agent!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience with Leaders

Very good experience with Leaders - rented out a new build through them. All inquiries were answered promptly and the whole process was very smooth and stress free. Thank you Faith and Lilian for your excellent service

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I was very impressed with how Faith…

I was very impressed with how Faith Graham handled the entire process of moving into my new property. She was fantastic and followed up to ensure everything went smoothly. I highly recommend Leaders Letting because they respond quickly to any issues and resolve them efficiently. They are reliable and consistent in their support when you need assistance.

July 28, 2025
Unprompted review
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Reply from Leaders - Northampton

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thank you to Faith!

Thank you to Faith who has helped us to find a lovely home and made the whole process easy and straightforward. We are happy in our new place, thank you!

July 28, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Abena

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thanks to Lillian and the team at the…

Thanks to Lillian and the team at the Northampton branch for helping us find a tenant. They kept us updated throughout the process.

July 16, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Ednest Ltd

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I am very pleased with the service I…

I am very pleased with the service I received from Lillian and the rest of her colleagues from the Northampton branch. We used their lettings services and Lillian was so professional, efficient and accommodating. Any questions I had were timely answered. Very pleased , definitely the best lettings agency I have come across yet. I look forward to dealing with them moving forward. Much appreciated! Olivia & Oliver.

July 2, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Panashe

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

From meeting Faith until receiving the…

From meeting Faith until receiving the keys was a non problematic transaction with Leaders. Faith was in touch with me throughout the process and was very professional and polite. I would recommend Leaders to any prospective renters or landlords. Keep up the great work Faith.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Its been great experience to rented a…

Its been great experience to rented a house by leaders. They provide full support and services

April 18, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Iram

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Faith Graham from Leaders.

I had a fantastic experience working with Faith Graham from Leaders. She took the time to really understand what I was looking for and was incredibly supportive throughout the whole process. Her ability to quickly solve any issues and respond to my needs made finding my one-bedroom flat a smooth and stress-free experience. Faith was professional, approachable, and genuinely cared about helping me find the right place. I highly recommend her to anyone looking to rent — she made the whole journey so much easier.10/10 customer service.

April 17, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Samatar

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent customer service. Lillian provided all the informations and documents through out the process.

April 14, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Swagatauwic

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

10/10 would recommend

Have recently dealt with Lillian from leaders Northampton branch whilst looking to rent the property we are now in and love. She was absolutely fabulous, really friendly, helpful, kind and efficient. No task was too small and no question was too silly. She made the whole process simple and provided 1st class support throughout. Give this woman a raise!

March 28, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Rochelle

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Unprofessional

This is strange review really ., I didn’t rent off them due to this terrible service
I had a viewing with the manager of lettings , Jolanta , who I’d like to add never acknowledges emails .
I had a viewing of a house in Irchester , with this agent, I’ve tried to rent it before with another agent. The house was in such a terrible state , from existing tenants it was un rentable . When I saw leaders had this, I felt quite relieved to be honest .
Had the viewing with Lilliana , who is very nice
Then I spoke with this branch manager , whose attitude I didn’t like at all , plus she coukdnt answer questions !!
So I did what she said , filled out the 16 questions with other comments that I’d like to change carpets at my own cost including showers . Offered the full rental price , leaders put it’s had a refurb, no it’s been painted with a couple of new windows .she explained all offers would go to the landlord , then they would decide . Not ideal but fair I guess
Before I got a yes or a no , the manager sent me an email . Not thank you for filling in the questionnaire or it is with the landlord we will keep you updated . Instead , the landlord has changed his mind it’s now £250 a month more . No explanation or anything , just let me know if you are basically still interested
To be honest I would have paid that if it was advertised at that price . The property needs money spending on it , at my cost but it will be beneficial to the landlord . Also it’s my choice
When I make a full offer I don’t expect it’s now gone up . I told her I do not do business this way . Obviously a few offers came in so the landlord upped the price . But leaders no communication whatsoever why!! And not even a reply to my email , after I thanked her for her time . I’ve got away lightly after reading these reviews . But I expected more from leaders

March 27, 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Olivia Paul, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

Rated 5 out of 5 stars

My new property move in was hassle free…

My new property move in was hassle free and less stress with the kind and friendly help of their staff illian Cull‑Simmonds​​​​ Marla. She was the best and the entire team at the office. Thanks for the welcome gift also. It’s well appreciated.

March 3, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Olanrewaju

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Efficient and helpful throughout

Efficient and helpful throughout

February 28, 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Customer

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Very good experience..excellent service…

Very good experience..excellent service by faith graham

February 14, 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Rana Zohaib

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Fast Move In

Faith from Leaders have helped me get the move-in arranged really fast in a short notice. It was very helpful. Thank you Leaders for the service.

January 15, 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Anjali

We are very happy Faith provided you with a positive customer experience.

Kind regards
Customer Care Team

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