Leaders - Northampton Reviews 

252
TrustScore 4.5 out of 5

4.7

168 Wellinborough Road, NN1 4DU Northampton, GB


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Rated 4 out of 5 stars

Great staff and service, very professional approach especially would like to mention Gracie. She was very helpful, supportive and friendly since day one of viewing. Paper work and the whole process wa... See more

Rated 5 out of 5 stars

Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more

Company replied

Rated 5 out of 5 stars

We would like to say a huge thank you to the Leaders team for helping us rent our new home. From the very beginning, everyone was friendly, helpful, and always answered all of our questions quickl... See more

Company replied

Rated 5 out of 5 stars

My experience with Leaders was great from the time of viewing to moving into our new home.Truly speaking I was very impressed with the support the agents gave to us especially Faith. She explained eve... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Northampton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(252)

2,198 reviews in the last 12 months

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Rated 4 out of 5 stars

Fast Move In

Faith from Leaders have helped me get the move-in arranged really fast in a short notice. It was very helpful. Thank you Leaders for the service.

January 15, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Anjali

We are very happy Faith provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

The rent processing was quick

The rent processing was quick, clear, and efficient. The staff, especially Senior Letting Consultant Lilian, were extremely helpful throughout the process. The team at the Leaders Northampton branch demonstrated a high level of professionalism. The standout moment was receiving the thoughtful gift.

Thank you to the Leaders Northampton team

February 1, 2025
Unprompted review
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Reply from Leaders - Northampton

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Brilliant company to rent from

Brilliant company to rent from, within a week Lillian had got us a house and I love it here, nothing was to much trouble. I would definitely recommend anyone looking for a property to give these guys a call

February 14, 2025
Unprompted review
Rated 4 out of 5 stars

Good morning Dear Sir or Madam

Good morning Dear Sir or Madam . My name is Ronald Appiah . I’m really glad to have Leaders as my agency whiles I was finding it difficult to get a property. I want to say a very Big thank you to Faith Graham for her humbleness to explain everything to my knowledge during my viewing and also during my documentation processing. I’m so glad to have leaders as my agency and now I’m enjoying my property peacefully without no issues.

February 14, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Ronald

We are very happy Faith has provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 4 out of 5 stars

Leaders supported me during the festive…

Leaders supported me during the festive period with a move that I wanted assurances on in two main areas; speed of application process, assurances that maintenance concerns would be taken seriously. My previous property had serious maintenance issues that resulted in the ceiling falling down in the kitchen and I wanted to feel assured that I'd secured somewhere else and that I wouldn't have the delays if I needed something fixing in the future. Leaders was responsive and ensured that I knew exactly how to raise a concern if I needed to, in fact someone called me in the first week just to make sure I didn't have any problems with the house.

While not everyone will be moving for the reasons I did, I do feel like they paid attention to what mattered to me, even after the money was paid and the tenancy was signed. To do this during a time of year where resources are usually thin on the ground speaks volumes.

I would have liked to have been bothered about insurance just a little less than I was, small issue though.

January 3, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Keira

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Very patient and professional

Very patient and professional. Can't mention all names , John, Lilian everyone has all the patience 😆
Stuck with Leaders.
Highly recommend

January 24, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Jessie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving John. Lilian and the team a 5 star rating!

Many thanks
Customer Care Team


Rated 1 out of 5 stars

Faith Graham at the Leaders Northampton…

Faith Graham at the Leaders Northampton branch was exceptional in helping me find a house quickly and ensuring a smooth move-in process. However, a critical detail was overlooked—any issues within the property would be met with silence and indifference.

The property management team is virtually non-existent when it comes to addressing concerns. Managers like Jolanta Stonekute and Ewelina Kreglicka either do not respond at all or provide responses that are far from actual solutions. Instead of resolving problems, they resort to anecdotes about their personal experiences, as if that justifies the lack of basic tenant support.

Leaders seems less like a professional letting agency and more like a safe haven for landlords who are unwilling to maintain livable conditions. Heating is kept on strict timers at suboptimal temperatures, even in extreme cold, with no willingness to adjust. Issues regarding cupboard or fridge space—amenities tenants pay for—are dismissed with the expectation that residents should simply “adjust” to the inconvenience.

Beyond poor property management, the company appears focused on maximizing profits rather than tenant welfare. Expect to be pushed toward unnecessary insurance policies rather than receiving genuine assistance.

In summary, Leaders fails to live up to its name. If you’re looking for responsive management and a hassle-free renting experience, I strongly recommend looking elsewhere. I wish I could give zero stars for the zero service!

January 3, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Meghna Guha

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Being of foreign nationality finding a…

Being of foreign nationality finding a suitable home can be very stressful bt Faith Graham Leaders made it a walk in the park. She was very helpful,guided us and supported us and constantly communicated
throughout the process with emails and followup calls from the house viewing, the application, the moving in and even after i moved. Faith even remembered it was my birthday on my move in date and gave me a gift from leaders which showed me they do not just see clients as case numbers.. Really impressed

January 10, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Diana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

My experience with Leaders Northampton…

My experience with Leaders Northampton was amazing and thanks to Faith Graham our letting consultant ,she was very helpful and supportive all through our moving house process.

January 4, 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Adams
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thanks to their expertise

Thanks to their expertise, I was able to find a place quickly and without stress. I highly recommend to anyone looking for a reliable and efficient agency to help with renting a home!
Finally, special thanks to Faith Graham for your excellent work for making the process of my application so simple and smooth.

December 23, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Arash
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team


Rated 5 out of 5 stars

Rented our Northampton house quickly

Rented our Northampton house quickly. Very helpful and professional. Pity the rent didn’t arrive immediately but he deposit did

December 13, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Matt

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We can’t thank you enough 😊

Massive thank you to Jolanta Stonkute and Faith Graham of Leaders Northampton, who have been absolutely brilliant in providing excellent customer service. From the moment we chose our home to the moment we moved in, their service has been exemplary and given us so much peace of mind. Thank you both for your patience and support, and your welcome hamper was very well received 😊😊😊. A++

December 2, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Mrs Watson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith and Jolanta a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

The team Leaders Northampton

The team in Leaders Northampton are grate. you have been superb in answering all of the questions l needed had and even after dealing with email after email from us. Especially Lilian, l can't thank you enough, she has gone through with me from the viewing point till collecting keys. Awww, l am so gratefull and thank you Lialian again.

November 28, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Elizabeth
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I am my wife are very excited to move…

I am my wife are very excited to move to New house.Leaders are the best estate agent in Wellingborough and Northampton because we approach many agents and we did not get proper support and help.Lillian senior Lettings consultant helped us and did all the procedures quickly.we give you 5 ⭐️.Highly recommended

November 23, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Ibin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

i had a very good first time landlord…

i had a very good first time landlord with leaders there were some small issues the cost on my side but overall i the service was 5/5 and very helpful most of the trouble i had was doing what was needed to make my place tenant ready but leaders explained all this to me overall i am glad i chose to go with leaders i would again

November 14, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Paul

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Fantastic team

Thank you so much to the team in Leaders Northampton. An even bigger thank you Faith, you have been superb in answering all of the questions me and my partner have had and gave us zero complaints even after dealing with email after email from us. I couldn't be more grateful for the support and efficiency. With this being both mine and my partners first experience renting I couldn't of asked for a better team. Thank you so so much. - Ash and K

October 28, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Ash
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Attention to Detail as Always

Leaders manage our rental portfolio and a big thank you as always and once again to Jolanta and the team Lillian and Faith for rapidly renting our two recently vacated rental properties. Once again lovely tenants carefully vetted. Been using the Northampton office now for 25 years starting out with 2 properties and increasing to 14 from there. Never had any major tenant issues, due I believe to the vetting process which Jolanta and the team do so well.
100% recommended.

November 11, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Mr Hobbs
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian, Faith ,Jolanta and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

It was a smooth experience

It was a smooth experience. I never knew getting a house will be this easy for me. Thanks Leaders

November 8, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Esther
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Hi Faith I was delighted in the way you…

Hi Faith I was delighted in the way you presented the property and showed me the rooms.All of this was done very comfortably and probably well done.

November 2, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Ashok

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

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