Great staff and service, very professional approach especially would like to mention Gracie. She was very helpful, supportive and friendly since day one of viewing. Paper work and the whole process wa... See more
Location
Switch location168 Wellinborough Road, NN1 4DU Northampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more
Company replied
We would like to say a huge thank you to the Leaders team for helping us rent our new home. From the very beginning, everyone was friendly, helpful, and always answered all of our questions quickl... See more
Company replied
My experience with Leaders was great from the time of viewing to moving into our new home.Truly speaking I was very impressed with the support the agents gave to us especially Faith. She explained eve... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Northampton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company

- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We received excellent service when…
We received excellent service when moving into our new home. Lillian Cull-Simmonds was polite, professional and very helpful and supportive in helping us ensure that the move went smoothly.

Reply from Leaders - Northampton
Couldn't fault Leaders at all
Couldn't fault Leaders at all, always prompt with responses and very friendly. Lillian was amazing to deal and did as much as she could to help.

Reply from Leaders - Northampton
Leaders were exceptionally in terms of…
Leaders were exceptionally in terms of supporting us to find a place to stay. I was completely impressed with their professionalism and customer service. I highly recommend this group of people. A personal thank you to Faith for all her hard work 🙏. Really appreciated

Reply from Leaders - Northampton
from start to finish the process was so…
from start to finish the process was so easy to do even when i did ask for help they where on hand to help with what ever the issue was ( fairh graham ) was amazing thanks for all your help

Reply from Leaders - Northampton
My experience with Leader is out of this world…
My experience with Leader is top-notch compared to other letting agents I have interacted with. Faith Graham and her team supported us nicely during the property letting process from start to finish. Faith Graham, my first contact who assisted in viewing the property, was exceptionally helpful, and she never got tired of my back-and-forth calls for clarity and requests for more information.

Reply from Leaders - Northampton
Leaders and their landlord are…
The agency and their landlord are completely unresponsive. It takes an unreasonably long time for them to send someone to the property to address issues reported through their portal. They don’t reply to emails, and their office lines are often unanswered or staff are frequently out of the office when called. Dealing with Leaders has been incredibly frustrating

Reply from Leaders - Northampton
Lillian was amazing right from the…
Lillian was amazing right from the start. She was very informative and made sure I was always kept in the loop.
Everything was made very simple and all the paperwork was felt with quickly and efficiently

Reply from Leaders - Northampton
What a wonderful group of people
What a wonderful group of people. I haven’t got much to say but much thanks to Leaders especially Faith Graham for making my application and processes go through fast and getting me a place in a week or two. Thank you 😉

Reply from Leaders - Northampton
Friendly
Friendly, helpful and patient staff. We are so appreciative of your assistance which was top tier.

Reply from Leaders - Northampton
Lillian made our move incredibly easy
Lillian made our move incredibly easy, answering all of our questions promptly and thoroughly.
The communication was clear and professional. Also, the whole team was very approachable.
We highly recommend Leaders for a stress-free letting experience.

Reply from Leaders - Northampton
I have had the best renting experience…
I have had the best renting experience with Leaders Northampton. With Faith Graham as my agent was the best renting experience. She was very helpful and experienced in giving me all the guidance I needed. I have told my friends and family to come experience the serene beautiful and safe homes with leaders. love to be part of the family.

Reply from Leaders - Northampton
Faith was very friendly and professional
Faith was very friendly, professional and a great listener during the process and after the process, I hope she will keep the good work and help many other people to get a place to settle in and indeed leaders need more of her. Faith, I appreciate your help. May God bless you.👏👏👏👏

Reply from Leaders - Northampton
Faith was fantastic in helping me find…
Faith was fantastic in helping me find a rental home. She really listened to what I wanted and found great options that fit my needs. Her knowledge of the area and the market made the process easy and stress-free. Communication was excellent, and she was always available to answer my questions. I’m very happy with the service and highly recommend Faith Graham for anyone looking for a new home!

Reply from Leaders - Northampton
Professional…
After having a difficult experience trying to get a decent rental property, Lillian and the Leaders Team were really a breath of fresh air, extremely professional every step of the way

Reply from Leaders - Northampton
Great service indeed Leaders…!
Great service indeed especially Lillian . I got so much of doubts as l’m renting for the first time, she got answers for all of that.
Very responsive staff towards email or phone calls. The staff were friendly, professional during the whole process. They made finding a property straightforward and stress-free, with a good selection of homes to choose from and flexible viewing times.
The service was reliable as well. I would surely recommend to anyone looking for a property to rent. Also thank you very much for the gift as well.

Reply from Leaders - Northampton
Great service from Lillian
Great service from Lillian, always just an email or phone call away if we had any problems with paperwork and other bits before we moved in. Made the process of moving a lot less stressful.

Reply from Leaders - Northampton
Faith and Lillian have been really awesome
Faith and Lillian have been really polite. I like the fact that they listen.

Reply from Leaders - Northampton
Leaders made move so easily and…
Excellent service received
Leaders made move so easily and effortless and their communication too was effective. Cheers to Lillian in Leaders Northampton office👍🏾

Reply from Leaders - Northampton
I cannot express how fantastic the…
I cannot express how fantastic the service has been!
Lillian have been exceptional during our 3 month process! No question to silly and no request to large. Both Lillian and Jolanta are a real credit to the company and I hope they are recognised for ther brilliant customer service. They have honestly made the entire process effortless even down to handing over the keys! I cannot thank them both enought and I know I'm in save hands moving forward

Reply from Leaders - Northampton
A massive thank you to faith who made…
A massive thank you to faith who made our moving transition very seamless and easy as well as helpful advice along the way

Reply from Leaders - Northampton
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







