Leaders - Northampton Reviews 

252
TrustScore 4.5 out of 5

4.7

168 Wellinborough Road, NN1 4DU Northampton, GB


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Rated 4 out of 5 stars

Great staff and service, very professional approach especially would like to mention Gracie. She was very helpful, supportive and friendly since day one of viewing. Paper work and the whole process wa... See more

Rated 5 out of 5 stars

Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more

Company replied

Rated 5 out of 5 stars

We would like to say a huge thank you to the Leaders team for helping us rent our new home. From the very beginning, everyone was friendly, helpful, and always answered all of our questions quickl... See more

Company replied

Rated 5 out of 5 stars

My experience with Leaders was great from the time of viewing to moving into our new home.Truly speaking I was very impressed with the support the agents gave to us especially Faith. She explained eve... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Northampton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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4.7

All reviews

(252)

2,198 reviews in the last 12 months

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Rated 5 out of 5 stars

We received excellent service when…

We received excellent service when moving into our new home. Lillian Cull-Simmonds was polite, professional and very helpful and supportive in helping us ensure that the move went smoothly.

October 29, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Consumer 2

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Couldn't fault Leaders at all

Couldn't fault Leaders at all, always prompt with responses and very friendly. Lillian was amazing to deal and did as much as she could to help.

October 18, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Louise

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders were exceptionally in terms of…

Leaders were exceptionally in terms of supporting us to find a place to stay. I was completely impressed with their professionalism and customer service. I highly recommend this group of people. A personal thank you to Faith for all her hard work 🙏. Really appreciated

October 8, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Mandla

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

from start to finish the process was so…

from start to finish the process was so easy to do even when i did ask for help they where on hand to help with what ever the issue was ( fairh graham ) was amazing thanks for all your help

October 7, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Customer

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

My experience with Leader is out of this world…

My experience with Leader is top-notch compared to other letting agents I have interacted with. Faith Graham and her team supported us nicely during the property letting process from start to finish. Faith Graham, my first contact who assisted in viewing the property, was exceptionally helpful, and she never got tired of my back-and-forth calls for clarity and requests for more information.

October 8, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Iseoluwa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith and the Team a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Leaders and their landlord are…

The agency and their landlord are completely unresponsive. It takes an unreasonably long time for them to send someone to the property to address issues reported through their portal. They don’t reply to emails, and their office lines are often unanswered or staff are frequently out of the office when called. Dealing with Leaders has been incredibly frustrating

October 4, 2024
Unprompted review
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Reply from Leaders - Northampton

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Lillian was amazing right from the…

Lillian was amazing right from the start. She was very informative and made sure I was always kept in the loop.

Everything was made very simple and all the paperwork was felt with quickly and efficiently

September 17, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Jaimie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

What a wonderful group of people

What a wonderful group of people. I haven’t got much to say but much thanks to Leaders especially Faith Graham for making my application and processes go through fast and getting me a place in a week or two. Thank you 😉

September 27, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Adu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Friendly

Friendly, helpful and patient staff. We are so appreciative of your assistance which was top tier.

September 27, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Dorothy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Lillian made our move incredibly easy

Lillian made our move incredibly easy, answering all of our questions promptly and thoroughly.

The communication was clear and professional. Also, the whole team was very approachable.

We highly recommend Leaders for a stress-free letting experience.

September 25, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Constantin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I have had the best renting experience…

I have had the best renting experience with Leaders Northampton. With Faith Graham as my agent was the best renting experience. She was very helpful and experienced in giving me all the guidance I needed. I have told my friends and family to come experience the serene beautiful and safe homes with leaders. love to be part of the family.

September 18, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Yaa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Faith was very friendly and professional

Faith was very friendly, professional and a great listener during the process and after the process, I hope she will keep the good work and help many other people to get a place to settle in and indeed leaders need more of her. Faith, I appreciate your help. May God bless you.👏👏👏👏

August 16, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Gabriel

We are very happy Faith provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Faith was fantastic in helping me find…

Faith was fantastic in helping me find a rental home. She really listened to what I wanted and found great options that fit my needs. Her knowledge of the area and the market made the process easy and stress-free. Communication was excellent, and she was always available to answer my questions. I’m very happy with the service and highly recommend Faith Graham for anyone looking for a new home!

September 4, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Mrs Robu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Professional…

After having a difficult experience trying to get a decent rental property, Lillian and the Leaders Team were really a breath of fresh air, extremely professional every step of the way

August 28, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Emma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service indeed Leaders…!

Great service indeed especially Lillian . I got so much of doubts as l’m renting for the first time, she got answers for all of that.
Very responsive staff towards email or phone calls. The staff were friendly, professional during the whole process. They made finding a property straightforward and stress-free, with a good selection of homes to choose from and flexible viewing times.
The service was reliable as well. I would surely recommend to anyone looking for a property to rent. Also thank you very much for the gift as well.

August 27, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Delvin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service from Lillian

Great service from Lillian, always just an email or phone call away if we had any problems with paperwork and other bits before we moved in. Made the process of moving a lot less stressful.

August 23, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Adam

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Faith and Lillian have been really awesome

Faith and Lillian have been really polite. I like the fact that they listen.

August 21, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Izuchukwu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith and Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders made move so easily and…

Excellent service received
Leaders made move so easily and effortless and their communication too was effective. Cheers to Lillian in Leaders Northampton office👍🏾

August 17, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Thomas

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I cannot express how fantastic the…

I cannot express how fantastic the service has been!
Lillian have been exceptional during our 3 month process! No question to silly and no request to large. Both Lillian and Jolanta are a real credit to the company and I hope they are recognised for ther brilliant customer service. They have honestly made the entire process effortless even down to handing over the keys! I cannot thank them both enought and I know I'm in save hands moving forward

August 13, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Irfan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian and Jolanta a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

A massive thank you to faith who made…

A massive thank you to faith who made our moving transition very seamless and easy as well as helpful advice along the way

July 19, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Kane

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

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