Leaders - Northampton Reviews 

252
TrustScore 4.5 out of 5

4.7

168 Wellinborough Road, NN1 4DU Northampton, GB


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Rated 4 out of 5 stars

Great staff and service, very professional approach especially would like to mention Gracie. She was very helpful, supportive and friendly since day one of viewing. Paper work and the whole process wa... See more

Rated 5 out of 5 stars

Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more

Company replied

Rated 5 out of 5 stars

We would like to say a huge thank you to the Leaders team for helping us rent our new home. From the very beginning, everyone was friendly, helpful, and always answered all of our questions quickl... See more

Company replied

Rated 5 out of 5 stars

My experience with Leaders was great from the time of viewing to moving into our new home.Truly speaking I was very impressed with the support the agents gave to us especially Faith. She explained eve... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Northampton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(252)

2,198 reviews in the last 12 months

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Rated 5 out of 5 stars

This has been our first time going…

This has been our first time going through the rental process and the team have been absolutely wonderful. Faith especially has been very helpful throughout the experience and we couldn’t give you all a bigger thank you :).

July 23, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Finn

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

It has a very responsible and sensitive…

It has a very responsible and sensitive team towards the customer.Thank you so much

July 8, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear 5717

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent Service from Leaders…

Excellent Service from Leaders Northampton Branch
Leaders Northampton Team,
I would like to express my sincere gratitude for the outstanding service provided by the Leaders Northampton branch throughout our letting process. The experience has been nothing short of exceptional.
From the very beginning, Lillian has been incredibly supportive, attentive, and professional. She ensured that all our questions were answered promptly and that the entire process was smooth and stress-free. Lillian went above and beyond to accommodate our needs and made us feel confident and comfortable every step of the way.
The level of customer service provided by Lillian and the entire team at Leaders Northampton has been exemplary. Their dedication to ensuring a seamless experience for their clients is truly commendable.
Thank you once again for all the support. We thoroughly appreciate the hard work and commitment demonstrated by your team and would highly recommend your services to anyone in need of property letting.
Best regards,
Daniel and Daniel

July 9, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Daniel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Lillian was fantastic

Lillian was fantastic, within a week we were all sorted 👍

June 7, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Jeanette

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lillian a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service… Leaders and Faith Graham

Leaders have been so helpful in finding us an exceptional property. Faith Graham had been great and helpful with her Excellent service and outstanding follow-ups. Thank you guys and definitely recommend them.

March 29, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Raj

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders are great for property rental

LEADERS have been really good with supporting any queries or questions, regarding the rental process. Faith Graham was my main contact and was so lovely, very professional too. All at Northampton branch have been helpful. I would highly recommend using LEADERS.

July 1, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Sue

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith and the Northampton branch a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Fantastic and very friendly customer service

Fantastic customer service and extremely helpful throughout the whole process. Our enquiry for a viewing was responded to very quickly and a viewing booked in the same day. We applied for the property the very next day and Faith was fantastic throughout the whole application process.

Great customer service, all queries answered promptly and all questions answered. Nothing was too much trouble at all. Definitely recommend Leaders Northampton to anyone!

June 28, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Brandon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great experience with Leader good…

Great experience with Leader good office team would highly recommend for letting

June 8, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Tara

we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I’ve been letting my property with…

I’ve been letting my property with Leaders for years and can’t be more thankful to the team for all the support

June 24, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Rupen

Happy to Help. We really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Wonderful Experience with leaders

I recently rented with Leaders and their customer service was excellent. They are true to their word. The accommodation is very clean to a high standard and I will recommend them to my loved ones.

May 31, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Fred

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

My experience renting a room from Leaders

Was shown a room in a Northampton property and had a very positive viewing. Estate agent Faith was very positive and answered all my questions whilst viewing. There was lots of paperwork to fill out which was a pain. But was helped along the way by estate agent Faith which made it less stressful. Was very happy with the service and support I received from her and rest of Leaders staff in Northampton.

February 28, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Tom

Faith was happy to help, I know paperwork isn't the nicest of things to have to deal with. we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Good and experienced staff

This is our second time of renting a property and it was very smooth. From the start when we contacted them until we finalised everything. The staff who led us was very kind and was very patient with us. She answered all our questions and doubts. This is one of the best experiences I have had so far or should I say the best.

March 13, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Maa.

We really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are pleased you found it to be a positive experience.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Good communication skills and guidance

Good communication skills and guidance, always calling to explain every detail to you especially Faith she was very patient and lovely, as l was calling repeatedly she was answering and giving me good advice. It was a pleasure meeting and working with Faith.

April 22, 2024
Unprompted review
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Reply from Leaders - Northampton

Thank you for your positive review. Communication is a very important part of our business and we are pleased to see Faith has demonstrated this to great effect. We will be sure to pass on your kind comments to Faith.

Rated 5 out of 5 stars

First time renting a property

First time renting a property. Lillian was very helpful, supportive and gave clear and concise communication. All estate agents were very competitive and I thought Lillian was the difference for me in helping me choose which Estate agent to use. So far the service from Leaders has been great.

January 1, 2024
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Moving can be a stressful experience, so it is great to receive such positive feedback about one of our team assisting you and ensuring the process has been clearly explained to you. Thank you for your kind comments and will be sure to pass them on to Lillian.

Rated 5 out of 5 stars

Great service

Great service, seamless and friendly, letting out my property 2nd day on the market! Thank you Lillian.

May 14, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Bingzhen Ni

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I had a great experience with Faith at…

I had a great experience with Faith at Leaders Northampton.
She communicated well throughout the process was seamless

May 11, 2024
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Thank you for your positive review of your experience. We will be sure to pass on your kind comments to Faith.

Rated 5 out of 5 stars

Great service

Great service! Faith was very supportive thought the whole process. She was there whenever we had any questions. Very friendly and professional. I would definitely recommend using Leaders. And if you are dealing with Faith Graham you are in a good hands. :)

May 4, 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Aldona Kowalczyk

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

I would like to thank Faith Graham of…

I would like to thank Faith Graham of the Leaders Northampton branch for her excellent customer service and support during the renting process .

May 1, 2024
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Jenny,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Review: 15 Einstein close

The office members are prompt in response, polite and co-operative. The documentation was clear and they explained and clarify all our doubts.

April 15, 2024
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Kanchan Limaye

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

"I had a fantastic experience renting a…



"I had a fantastic experience renting a house through Leaders' Northampton branch, and I couldn't be happier with the service provided by Lillian Cull-Simmons as my letting consultant. From the moment we have meet, Lillian was incredibly helpful, attentive, and knowledgeable about the rental process. She listened to my needs and preferences, and she went above and beyond to find the perfect home for me. The entire process was smooth and stress-free, thanks to her professionalism and friendly demeanor. I highly recommend working with Lillian and the team at Leaders for anyone in search of their next rental property. Thank you for making my move a seamless and enjoyable experience!"

April 15, 2024
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Florin Lese

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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