Leaders - Northampton Reviews 

252
TrustScore 4.5 out of 5

4.7

168 Wellinborough Road, NN1 4DU Northampton, GB


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Rated 4 out of 5 stars

Great staff and service, very professional approach especially would like to mention Gracie. She was very helpful, supportive and friendly since day one of viewing. Paper work and the whole process wa... See more

Rated 5 out of 5 stars

Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more

Company replied

Rated 5 out of 5 stars

We would like to say a huge thank you to the Leaders team for helping us rent our new home. From the very beginning, everyone was friendly, helpful, and always answered all of our questions quickl... See more

Company replied

Rated 5 out of 5 stars

My experience with Leaders was great from the time of viewing to moving into our new home.Truly speaking I was very impressed with the support the agents gave to us especially Faith. She explained eve... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Northampton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(252)

2,211 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and helpful. Great staff.

My experience with Leaders Northampton was a brilliant one. I wasnt too experienced with the procedures but they made it easy and straightforward. My first contact with Leaders was Faith G. who conducted the viewings and she was very helpful and clear. In the office I also dealt with Lillian and Jolanta, who were exquisite and professional. Faith has followed my application from start to finish and made it seamless. Overall I would definitely recommend Leaders for their great and competent staff. 5 stars!

December 18, 2023
Unprompted review
Rated 4 out of 5 stars

Letting Experience with Leaders Northampton

I had a great experience with Lillian from Leaders Northampton. She was professional, responsive, and accommodating. Her proactive approach, detailed insights, and excellent communication skills made the typically stressful process of finding a rental property much smoother and more manageable.

December 7, 2023
Unprompted review
Rated 4 out of 5 stars

Re letting

Leaders have recently re let my property. They informed me of each viewing and secured some new tenants quickly. I mainly dealt with Lillian via email and found her to be friendly and efficient. Everything I needed to do was communicated clearly and in good time.

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

I am very grateful to have Jolanta…

I am very grateful to have Jolanta Stonkute managing my properties for me after having had bad experiences with other agencies. Nothing is too much trouble and she is always helpful and professional even when things are difficult.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Leaders definitely leading

This is the first time I have dealt with Leaders and I found them to be extremely efficient.polite and professional, they are very helpful explaining all the steps necessary and and were always helpful. My experience with a NZ Lillian Cull- Simmons was wonderful.
The key exchange was delightful and efficient and I even received a helpful and friendly moving in box from them.
I highly recommend you use them if you can.I certainly will again.
Nicholas

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

Kristian was brilliant

Had a very pleasant experience with Leaders when we moved to Northampton.
Kristian, in particular, was brilliant and helpful at all stages.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

An Excellent Lettings Agency - Leaders

Leaders offered very smooth and fast processing, all the process was online and super fast. My experience with Leaders was an outstanding one. Lillian (Lettings Consultant) offered the best service from calling for viewing till the day the keys were offered.

Thank you for the wonderful experience that I had with Leaders, Northampton and honestly, I'm really grateful towards Lillian for all the help.

- Vaishnav Khade

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and transparent

The whole application process up to moving in was a smooth process, with the great support of the whole team involved incl Kristian and his team-mates. We really appreciated how professional and accommodating to our needs they were.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Leaders

Lovely agency. Very helpful in my experience and we’re always available for my queries. A great first renting experience.

July 21, 2023
Unprompted review
Rated 1 out of 5 stars

Really Bad experience again.

Really Bad experience again.

When we moved in we had lots of issue which they was unable to fix it ( they didn't want, they didn't care at all )

The property was a mess - They was saying that they will do before we move in, but they forced us to sign the contract even earlier and they promise us that everything will be good.

During the tenancy we was without GAS, they did not fix it in time.. We didn't had heat we outside was really cold. We couldn't do any shower...

LIGHT IN BATHROOM wasn't working, they didn't fix it util 1 month after we moved or maybe more...

Carpet was smelling a dog urine...they changed but when we put a bad review ...

Now that we moved out because we really don't like leaders, they are trying to charge us with over 1000£ to clean the house. We cleaned even better the was before. When we moved in the walls was almost black...we cleand, we left everything in perfect for the new people who will be moving in and they still want to charge us because we cleaned...LOL

They said that we had pets. but the true is the people before us they had dog and they put the faul to us.

In my opinion, you should never rent with leaders. THey are really unprofessional , they are trying to get all money from you even if is not your fault. Claiming for things just to get money even if it's all alright.

Never Again.

Alexandru-Sorin Cojoc

June 29, 2023
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Alexandru-Sorin,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Rated 5 out of 5 stars

I recently used Leaders and honestly…

I recently used Leaders and honestly Kristian, the rep that handled our request was really good and helpful. The processes are a bit too much😁but it was worth it and seamless to be fair. And I got a moving in gift. Would recommend anytime!

June 28, 2023
Unprompted review

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