Leaders - Poole Lettings Reviews 

If we could leave 0 stars we would, worst estate agent we've ever dealt with.

Scammed into No Deposit Option, saying the Landlord would not accept the normal deposit option. It was explained that the money we would pay as a monthly fee would count as deposit money over the course of the tenancy. After the tenancy ended we found out that this was not the case.

We were also told that there was plumbing for dishwasher and washing machine already done, that some work would happen before we moved in and the place would be professionally cleaned before we picked up the keys. This again was not the case, we had to pay for the plumbing and the Landlord would not reimburse, the state of the house inside was disgustingly filthy, and outside there was a lot of debris, old household items and general rubbish down the side of the house. Only after us chasing them for months via emails and voicemails (with very poor response rate from Leaders, never responding to emails or picking up the phone) they finally sent a cleaner round, but only to clean the extractor fan and to pick up the rubbish outside even later on. So in the meantime we had to sort everything else out at cost to ourselves.

On top of this the place was described as being in good condition but dated decorative order, which we were ok with. However we had various leaks due to poor structure and problems with damp and mould. When this was reported instantly by us and through multiple inspections we had via Leaders we again had to chase and chase for responses from property management only to be told the Landlord would not fix the issues yet we had at this point paid £1000's in rent and they would not negotiate with the Landlord on our behalf.

After the final inspection we had, the lady from Leaders that came round to do this advised us to complain to the property manager's supervisor, and stated on the inspection report that everything we had raised and reported previously was the Landlord's responsibility to fix and gave us the supervisor's contact details.

We followed the inspectors advice, but never received a response from the property manager's supervisor.

We were given notice via email less than a week later, again, after being told that the Landlord would not be fixing any of these issues.

We managed to find a new home fairly quickly and they refused to let us out of the contract one month early, our complaint was never acknowledged or dealt with but the property manager then started emailing us multiple times a week for a forwarding address. Upon leaving, we had to get the property professionally cleaned, costing us £500, even though the property was in a dire state when we moved in (shown in check in report with amended photos and comments).

Avoid Leaders at all costs.

I cannot thank Ronnie and Oliver (and the team at Leaders, Poole) enough for their excellent customer service and support - they made the process of finding (going out of their way to find and flag properties to me) and securing a property almost effortless. At all times faultless in their professionalism and tireless in their willigness to help; thanks so much to you and the whole Leaders team.

One landlord let us down so they found me another property very quickly.

Leaders was efficient and helpful from the get go. Got a viewing opportunity within a couple hours and were in contact with us whenever it was essential to get things going. Ronnie Cullinane was who dealt with our finalisation of renting a property and he was available to talk to whenever we needed him and made sure everything went quickly and smoothly.

Amazing service, really professional and informative!!

Zachary Braid and Leaders Limited team did an excellent job in handling the whole process from application to moving in the property. Keep up the good work.

Spoken with Ronnie today regarding my current housing situation. He was incredibly understanding and genuinely seemed to care. Very professional but also super down to earth, nice relaxed vibe which I find so comforting at a time like this. Look forward to working with him and finding a home for my family.

Leaders are very well organised

Ronnie from Leaders provided excellent service with our viewing and proceeding with having a flat in Hamworthy.
Punctual and professional.
Would highly recommend these estate agents.
Provided answers to all questions/issues raised.
New to being a tenant, so good to have someone like Ronnie around to help.

This was my first experience of letting home and must say Leaders are very very professional. Zach from Poole branch to whom I was dealing with and I can't Thank him enough for all that he does that too with punctuality... Thanks leaders and Thanks Zachary Braid, more power to you to help people who are seeking for home on rent...

Zachary Braid -
My partner and I have been full of anxiety in trying to find our future home for ourselves and our little one who is due in September. Zach from Leaders Poole has been an absolute saviour in this process and we are so pleased to say we have secured our dream house! Zach was friendly, assuring, personable, honest and professional and we cannot thank him enough for the advice, support and effort he put into us as prospective tenants; Leaders Poole have been so accessible and accommodating and they are very lucky to have Zach as part of their team.

Thank you to Zachary for explaining the letting process to me ..
Very polite friendly and professional.
Hopefully I will find my next home with Leaders in the near future
Jayne

We are currently looking to rent in Dorset or Hampshire following a family relocation. Mike Kunzi has been extremely helpful and informative so far in relation to our requirements and needs. He has great local knowledge, pro active in assisting us and trustworthy.

Ronnie, what an amazing guy, had 2 viewings in same day and because of Ronnies outstanding people skills, kindness and understsnding, he just made it happen and helped us all the way through the process of finding our new place.
11/10 for overall rating

Ronnie is very very nice and helpful person ， follow up, phone calls, emails are very conscientious and quick to reply

Very helpful agent, quick response and great customer service

I was able to find a great flat very quickly. The process was all straightforward. Thank you to Ronnie for your professionalism and enthusiasm, rapid responses, and for helping me to work through the details of each of the options. Very much appreciated!

It was a great easy straight forward process.

Zach was super helpful and supportive throughout the process. Guiding me and promptly supporting me with enquiries.

Zach was also super helpful on helping me secure a property giving him the details he was able to phone me back within 10 mins with a property that matched my needs.

Would highly recommend leaders to anyone looking to source property.

All in all - I've had a pretty mixed experience with Leaders (encompassing a number of their offices / branches) however - The experience that I've had with Leaders Poole, has been nothing shy of exemplary, more specifically, my experience with one of their Team members, Ronnie. Hmm... The best way that I can say it, is: You know that deep sense of satisfaction that you get when you deal with someone who not only knows how to do their job with the utmost levels of care, competence, confidence, diligence and professionalism but also portrays it in both how they speak and their overall levels of conduct when dealing with you? Well... Yeah. That statement accurately describes my experience when communicating with Ronnie. Top work mate, and really appreciate your help.

A few other notable mentions are guy who has the badass mustache from their Bournemouth branch, and his colleague who used to work in animations (sorry guys, forgotten your names, but you deserve a shout out as well for being both really easy, and fun to deal with.)

Very good services, they response inquiries immediately and very nice agent.